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8 - 13 of 891 reviews
Reviewed 6 July 2022 via mobile

I booked this place in late May for my son’s wedding. I booked through a third party (Reservation Desk) for a 3 night stay. I was told because of a pet I had a specific room that was close to the pet grounds. I was told to park in the parking spot in front of my room. Which I did. The room was dark, plumbing was backing up in the sink and shower. And 2 outlets were not working. It was close to service quarters and clearly an area where staff gathered for smoke breaks which we could smell. But we tried to overlook because it was only a place to sleep and clean up. At close to 11 pm while in bed a maintenance man pounded on our door telling me if I didn’t move my vehicle it would be towed. He was rude and very aggressive. I couldn’t believe I didn’t at least receive a phone call from the front desk. Very confrontational. I was scared to open the door because there were so many others that had been congregating outside our door all night. Even my son felt unsafe. I moved my vehicle and decided to check out first thing in the morning. They had charged my card for the entire stay, even though it had been paid through Affirm already. That was reimbursed. However, I’m still fighting with them to pay back Affirm for the stay that I’m continuing to pay to this day so it doesn’t harm my credit. Reservation Desk continues to contact them about this and I was given a confirmation that it would be reimbursed. This was over two weeks ago. This has been a nightmare to deal with. Evidently that maintenance man was fired for not following protocol and engaging so rudely with guests. However, the reimbursement of my stay (3 days) still hasn’t happened and I am still having to pay for a place I only stayed one horrible night. I travel a lot and I’ve never had to deal with anything like this in my life! Please beware!!

Date of stay: May 2022
Trip type: Travelled with family
Thank 502mandyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 July 2022

My wife and I stayed Here while doing hikes in the Delaware Water Gap area. A very nice stay. Easy check-in and check - out by friendly desk people. Welcome as a choice Hotel member. Very comfortable King room. Clean, bed was comfortable, large tv good refrigerator. Shower was excellent. Kind of nosey. Breakfast area was small and not a lot of choices. Plenty of parking and an excellent lounge, resturant attached.

Date of stay: June 2022
    • Value
    • Rooms
    • Service
Thank JoeSchwartz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 June 2022

I've stayed in many Quality Inns. This is the worst. It's a throwback to the 1970's, just a tired-looking property. Hallway has a nasty smell; God alone knows when the carpet in the room was last cleaned. Room is cramped. Haven't seen any bugs yet but am looking. Key cards work when they feel like it. Look elsewhere.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank David R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 May 2022 via mobile

I wanted to stay at a place not too far from Bushkill falls. This place is only about 15 to 20 minutes away from the Falls. Staff was friendly and they provide a good continental breakfast. Our room was clean, but the hallway and our room had an odd odor. We were not near the smoking section of the hotel so not quite sure what the smell was from. Slept well overnight... The hotel was quiet at night time. There is a small restaurant located within the hotel for the roasted tomato. Restaurant service was great and the food was delicious.

Date of stay: May 2022
Trip type: Travelled with family
Thank Kim S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 March 2022

My friend and I booked a room on 8/9. We were hiking around Delaware Water Gap and needed a basic room after a long day of hiking. The air conditioning was blowing but not cooling a very hot, stuffy room. We waited 45 min. and asked the manager to check it out. Also, there was a large bug sitting on my bed. Maintenance went to the room and said that is as good as it gets and that bugs were normal in this area. We waited another hour and the room was still EXTREEMLY stuffy and warm and we asked to be moved. The manager said NO. He told us the air was checked out and no reason to move. He also said bugs are normal. I couldn't believe how awful they were being. I knew he was discriminating against me for being young. I asked my mom to call and she simply said she'd never heard of a hotel not moving guests that were unhappy unless the hotel was totally sold out. Of course, a Tuesday in East Stroudsburg is not sold out. Having a very hot room and a large bug on the bed is cause for moving!! He pretended to say of course and called back up to me and moved us. The 2nd room was much larger, clean and cool! It is just uncalled for to treat young adults like crap. We are polite and well mannered and just wanted a place to shower, rest, and sleep.
I would say that is just rude and if a guest isn't happy with the room, they should be moved. Shame on you for being 2 faced -

Date of stay: August 2021
Trip type: Travelled with friends
Thank JacobMarko
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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