Room was comfortable with some upgrades. Overall clean and pleasant. Front desk attendant was friendly and helpful. Very disappointed in the breakfast as choices were very limited compared to other places we stayed on our trip - even another Quality Inn. Motel was quiet and we slept well. We were on the second floor and there are no elevators so could be challenging for some. Would need to specify if you need handicap accessibility.
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Dirty No maintenance Do not stay here. Trash on the balcony see picture. Carpet filthy see picture. Balcony damaged see picture. Ceiling water damaged see picture. Hotel grounds look okay nothing special. Parking okay. Wouldn’t stay here again
Hotel was fairly clean and the rooms were nice not bad. Breakfast is very cheap, only junk food like cereal and waffles were served. Other than that, the hotel had a power outage and the hotel does not have a back-up generator. Can you believe that..! We were all in the dark for hours and had to leave the hotel because what much can you do. I had to do my makeup and get my thinks without any power. I've NEVER been to a hotel that didn't have a back up generator. Very cheap hotel. Seems not to care much about the customers. Never again will I go here.
WORST EXPERIENCE EVER at QUALITY INN EAST STROUDSBURG - POCONOS 320 Greentree Drive, East Stroudsburg, PA 18301!!!!!!
Staff doublecharged us, and when confronted they were extremely nasty, and tried to blame our bank, then they tried saying it was a security hold, which turned out it was not, bank confirmed they did in fact doublecharge us, and even still they tried covering their mistake up with excuses and blatant lies, and were VERY nasty and rude!!! Local police had to come to the location after they threatened us, and still refused to fix their error!!! Also, the room looked absolutely nothing like the pictures they post online-- It was very small, whereas in the pictures they make it look so spacious and enticing. And, to top everything off, their power went out, they didn't even have a backup generator, which we lost over $100 of food we had purchased for our stay that we had refrigerated in our room, and they did absolutely nothing to make up for that loss either. The manager guy did apologize, and another worker did as well-- Clearly they were humiliated by how we were treated by their other staff-- However, they still did nothing to make any of this right for us. HUGE DISAPPOINTMENT!!!!!! Better off going right next door to the Super 8 right there-- Staff is at least courteous there!!!
We didn't stay at this motel . (we were staying next door at the Super 8) .. We can in only for dinner .. Had a very good meal and wait staff was friendly and helpful. 2 days later i notice a small error on the receipt " call and spoke with manager and a few days later I rec. a credit on my card Thanking management for their help
Room needed a deep cleaning. Smelled musty and horrible. Tried to change to another room, but none were available. Room cleaned for second night, but smell still there, embedded in carpets. First night $179 (Fri); second night $189 (Sat). Front desk, clean up, and breakfast room staff nice, but nothing they could do with the quality of the room. Last stay at this location. Do not recommend it.
