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Reviewed 10 July 2018

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lawrence W, Manager at Country Inn & Suites by Radisson, Harrisburg - Hershey West, PA, responded to this reviewResponded 11 July 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 10 July 2018

Great price (thanks to priceline.com). Perfect location 15 mins from Hersheypark, 45 mins from Lancaster, 45 mins from Gettysburg and 5 mins from downtown Harrisburg. Room size was perfect for 5 people (2 double beds and pull out sofa). Pool was cold and small but did the job after spending the day outside on a 98 degree day. Breakfast food was fine, no different than any hotel that offers free hot breakfast. The gentleman who worked the breakfast area was awesome. So friendly and such a hard worker. No issues with check-in our check-out. Other than.....

Issue: no house keeping service to our room for 3 days. Never changed the sheets. I am not even sure they got us new clean towels. PLUS We booked the room for 7 nights in April. Made 2 reservations (decided to stay 2 more nights, hence the 2 separate reservations). The hotel harassed us for the last 2 nights trying to make us move rooms. I called the day I made the reservation (in April) to "combine" my nights so we did not have to move with 3 kids. They said we were all set. Yet when we were there, the hotel claims they do not "combine" reservations. All hotels combine reservations.

Room tip: The number of people the room slept was most important to us - 2 beds and a sofa bed. Not many hotels have this type of room.
Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank cindyaryan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 July 2018 via mobile

direct to the point my husband my son and I stayed there on July 2 until july 5 the first morning my husband realized that there had bed bugs fast we ran to the lobby the manager michael attended us but told us that it was not bed bug He was going to send someone after 30 mins a girl went up and confirmed that it was bed bugs they changed our room and offered to wash our clothes michael disappeared no one ever checked if we were ok or an apology we left with a bad taste of this place it was very nasty here .

Date of stay: July 2018
Trip type: Travelled with family
Thank Lilalen213
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 July 2018

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lawrence W, General Manager at Country Inn & Suites by Radisson, Harrisburg - Hershey West, PA, responded to this reviewResponded 6 July 2018

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Reviewed 3 July 2018 via mobile

We traveled as a family group and the the check in process was smooth and the hotel was able to group us together. The pool area was dangerous with wet slippery tile surrounding the pool. The rooms were outdated and dirty. The carpets were stained and mold was noted in the bathroom. The breakfast had a good variety, unfortunately the trash was overflowing daily and unsanitary. The hotel needs a good deep cleaning and updating!

Date of stay: June 2018
Trip type: Travelled with family
1  Thank Stephylyn1231
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lawrence W, Manager at Country Inn & Suites by Radisson, Harrisburg - Hershey West, PA, responded to this reviewResponded 3 July 2018

Stephylyn1231,

Thank you for posting your comments on TripAdvisor. We will pass them along to Management and the team to look into them further. If there is anything else you would like to discuss, please reach out to the hotel at the number provided below.


Lawrence Woodall
717-558-9200

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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