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Hilton Garden Inn
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Reviewed 18 November 2021 via mobile

A lovely clean hotel with plenty of car parking and very friendly staff. Our room was very modern and very clean when we arrived. The only down side is if you are eating in the restaurant for a evening meal the menu is a bit limited but its cooked very well, breakfast is absolutely lovely with plenty of choice for everyone.

Date of stay: November 2021
Trip type: Travelled with family
Thank Johnybuxton
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richard Lee, General Manager at Hilton Garden Inn London Heathrow Airport, responded to this reviewResponded 18 November 2021

Thank you for sharing your feedback, I am pleased that you had a pleasant stay at HGI Heathrow and enjoyed your breakfast & dinner in Jack's. We have just updated our new menu which can be found online at jack.restaurant so I hope that you will find more new choices on your next stay.
We hope that you will choose HGI Heathrow again in the future and we will look forward to welcoming you back.

Kind Regards,
Richard Lee
General Manager

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Reviewed 17 November 2021 via mobile

Stayed here for 4 weeks on a business trip. Rooms lovely, comfortable and quiet even though next to the airport. The staff were really amazing, special mention to Arun and Marian in Jacks restaurant for your kind and faultless service, even remembering my evening tipple :-). Food was great, didn’t have breakfast but evening meals were great. Would stay here again even on a leisure trip.

Room tip: Reception can be busy, download the app and check in online and use a digital key to access the rooms.
Date of stay: October 2021
Trip type: Travelled with family
Thank amy-lou-matty
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richard Lee, General Manager at Hilton Garden Inn London Heathrow Airport, responded to this reviewResponded 18 November 2021

Thank you for taking a moment to share your feedback, I am delighted that you enjoyed your extended stay with us and I am pleased that you were well looked after by our team, especially Arun and Marian. My team and I hope that you will visit us again next time you are at Heathrow, either for another long stay or just a flying visit, and we look forward to welcoming you back to HGI Heathrow.

Kind Regards,
Richard Lee
General Manager

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Reviewed 14 November 2021 via mobile

What an amazing Hilton. We stayed here for one night when visiting family and it did not disappoint. We arrived late in the night and the reception helped us with our keys. The hotel felt secure with lifts only being called with room keys.

The room itself was big, clean and modern. We had a queen room on the 5th floor. As a lover of planes, the runway view was perfect! Must note the rooms are beautifully quiet. You wouldn’t even know you were next to one of the busiest airports in the world!

Breakfast was super yummy and so much choice. Hot and cold breakfast, waffles, pastries, and plenty of coffee. Thank you for offering milk alternatives!

Will most definitely be staying here again, and especially recommend the hotel for people who love waking up to view planes taking off!

Room tip: Get a room with a higher floor facing the runways.
Date of stay: November 2021
Trip type: Travelled as a couple
1  Thank MrsSunflower19
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richard Lee, General Manager at Hilton Garden Inn London Heathrow Airport, responded to this reviewResponded 14 November 2021

Thank you for sharing your feedback, I am delighted that you and your family enjoyed a Great Stay at HGI Heathrow. i hope that you will choose our hotel again in the future and our team will look forward to welcoming you back.

Kind Regards
Richard Lee
General Manager

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Reviewed 11 November 2021 via mobile

Stayed at this hotel last night prior to our holiday. Room very nice, clean and comfortable. We went for a drink in the rooftop bar really nice especially at night. We then went to the restaurant. Very basic choices not what we expected from the Hilton. Next visit we will go onto the terminal for our meal.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank T R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richard Lee, General Manager at Hilton Garden Inn London Heathrow Airport, responded to this reviewResponded 14 November 2021

Thank you for posting a review however I believe that your feedback is posted to the wrong hotel as we do not have a rooftop bar at our property. We have asked TripAdvisor to reallocate your feedback to the correct property or we would appreciate it if you could update your review.

We hope that you will consider choosing our hotel next time you stay in the Heathrow area.

Kind Regards,
Richard Lee
General Manager

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Reviewed 9 November 2021 via mobile

I stay at this hotel on a regular basis and have done for many years, i have from time to time stayed at other heathrow hotels but the hilton garden remains a firm favourite, always immaculate and clean throughout, much improved bar / restaurant (recently refurbed and improved) rooms are of very high standard for a budget hotel, very comfortable beds, quiet considering close proximity to flight path.
Reasonable rates for heathrow, very helpful and efficient staff.
Everything you could want for an enjoyable stay for business or leisure, good connections for central london, etc etc

Date of stay: November 2021
Trip type: Travelled on business
Thank steve b
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richard Lee, General Manager at Hilton Garden Inn London Heathrow Airport, responded to this reviewResponded 9 November 2021

Thank you for sharing your feedback, it is great to know that HGI Heathrow is still your favourite hotel at Heathrow even if you have tried some of the others! We appreciate your loyalty to our hotel and we will look forward to welcoming you back on your next stay soon.

Kind Regards,
Richard Lee
General Manager

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