It seems all the bad reviews below are since the new owners took over and I can see why.
We are a local, l enlarged family and often visit local pubs and restaurants throughout the west of Cornwall for birthdays, fathers days etc. and have always left good reviews on here because 99% of the places we visit are superb.
We have been to the Turnpike before and loved it so we thought we would try it again. bad move. We were greeted when we arrived and informed the staff that the rest of the family were trying to find somewhere to park. We were seated. Four minutes later we were asked if we were ready to order because there were other guests arriving soon. We were not asked pleasantly but rather rudely. We told the lady concerned that we were only 4 minutes late in sitting. She reminded us twice that we needed to order soon because the chef had too much to do. Not a pleasant start to the occasion.
The food eventually arrived almost an hour later.The young girls were pleasant enough but we never saw sight nor sound of the so-called landlady again. I think she went in hiding.
The food arrived in dribs and drabs, so while we were waiting for the final plates to arrive (there were 9 of us) the other food was getting cold. Three of us had chicken curry. The sauce was devoid of liquid and extremely dry and tasteless and had obviously just been microwaved. When the scampi finally arrived for one of our guests it was noted that the scampi was obviously frozen and also just been microwaved. Once the batter was cut with a knife it was seething in water. It was left on the plate to avoid food poisoning.
During our visit not one member of staff came and asked if the food was ok. This is a critical part of good service and totally void in this instance. The food and drinks were served to us by a couple of young girls who were pleasant enough and the only redeeming factor of the evening.
On leaving we were desperate to see the landlady so we could profess our disappointment with the food and service however once again she was not in the mood to receive our wrath and remained hidden from sight.
We are glad to have this opportunity to display our disappointment of the Turnpike Inn, (which used to be such a lovely establishment to visit), so that we can warn others of how much it has changed and to avoid it like the plague.
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