We have just spent four nights at Highland Court Lodge which provided us with a relaxing, enjoyable time in Cornwall. The lodge is centrally-placed, allowing us to easily visit the Eden Project, Newquay, & Landsend amongst others. However, there were some issues which we would like to highlight later on in the review as suggestions for improvement. We are widely-travelled professionals, both having stayed in a variety of different types of accommodation around the world & eaten in wide-ranging styles of restaurant, so feel we are qualified to comment.
On our arrival, we were greeted by the owner who was friendly & courteous. Car parking was easy, as was the check-in procedure. We paid for a Deluxe Premier Suite on a 4-for-3 night offer (equivalent of £127 per night) so were expecting a high standard of accommodation for the price. The room was well furnished & decorated to a high standard; the bed was comfortable & wardrobe space plenty for all our belongings. As advertised, there were tea & coffee-making facilities & fresh-cut flowers on our arrival. The 'open-plan lounge area' is quite a generous description, more some wicker chairs & a small coffee table in the corner of the room. We had a flat-screen TV, however were disappointed to find that there was no DVD player, contrary to description on the website. We raised this with the owner at the time, who informed us that some of the rooms did not have DVD players & there was none spare, surprising considering we were in the Deluxe Premier Suite & were the only guests staying at the time. However, two days later, a DVD player did appear in our room which was a pleasant surprise & we were grateful for the effort made.
The en-suite bathroom was spacious, extremely clean, with an excellent shower & lovely bath with jacuzzi feature. Unfortunately, there were no bathrobes present & the 'lovely, large fluffy towels' were very small! Again, we brought the bathrobe issue up with the owner who stated that he wasn't sure whether the robes were back from the laundry. Shortly afterwards, two bathrobes were delivered to our room - a shame we had to ask for them. There were some small sample-sized toiletries present, however, we were misled by the website advertising luxury toiletries available & consequently had to go and buy some at Tescos on our first night - there were no bath-related toiletries, a shame with such a nice bath.
The layout of the lodge & our room was such that it was possible to hear a lot of the goings-on of the family. It felt like we were intruding on their family home & consequently felt uncomfortable at times.
The breakfast's were fantastic: the range & quality of food on offer was second-to-none from fruits & yoghurt to pancakes to cooked breakfasts. Although we recognise that this is a small establishment, we think that the breakfast times of 9am-10am could be potentially restrictive, especially as room-servicing was from 10.30am onwards.
We ate out on all four of our night's stay but not by choice. The Lodge offers a 5 course fine dining menu (including bread & olive oil, & a sorbet palate cleanser as 2 of the courses) for £58 per person (as advertised in the in-room menu), not including service or alcohol. We did not sample the food, but suspect that it is of a good standard if the breakfast is anything to go by, however, the prices are grossly extortionate by any standards. To compare, we visited the St.Kew Inn near Wadebridge (as recommended by the Good Food Guide) which provided some of the best 3 course cooking we have tasted for £76 in total including service & alcohol!
In summary, this is a high-end B&B which is well-equipped & well-located. The owners were friendly & helpful. However, the website is misleading & confers a level of luxury which just doesn't quite deliver. The room prices are very expensive compared to other luxury abodes & the little things were missing e.g. bathrobes & DVD which one would expect on the most expensive room available without having to ask.
The in-house dining option is flawed: despite not having eaten there, it is evident that this is grossly overpriced when compared to other local options. We suggest breaking the menu up to offer one or two course options.