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“An enjoyable stay but misleading website marketing led to some disappointment”

Highland Court Lodge
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Highland Court Lodge
Ranked #91 of 97 St Austell B&B and Inns
Reviewed 19 March 2010

We have just spent four nights at Highland Court Lodge which provided us with a relaxing, enjoyable time in Cornwall. The lodge is centrally-placed, allowing us to easily visit the Eden Project, Newquay, & Landsend amongst others. However, there were some issues which we would like to highlight later on in the review as suggestions for improvement. We are widely-travelled professionals, both having stayed in a variety of different types of accommodation around the world & eaten in wide-ranging styles of restaurant, so feel we are qualified to comment.

On our arrival, we were greeted by the owner who was friendly & courteous. Car parking was easy, as was the check-in procedure. We paid for a Deluxe Premier Suite on a 4-for-3 night offer (equivalent of £127 per night) so were expecting a high standard of accommodation for the price. The room was well furnished & decorated to a high standard; the bed was comfortable & wardrobe space plenty for all our belongings. As advertised, there were tea & coffee-making facilities & fresh-cut flowers on our arrival. The 'open-plan lounge area' is quite a generous description, more some wicker chairs & a small coffee table in the corner of the room. We had a flat-screen TV, however were disappointed to find that there was no DVD player, contrary to description on the website. We raised this with the owner at the time, who informed us that some of the rooms did not have DVD players & there was none spare, surprising considering we were in the Deluxe Premier Suite & were the only guests staying at the time. However, two days later, a DVD player did appear in our room which was a pleasant surprise & we were grateful for the effort made.
The en-suite bathroom was spacious, extremely clean, with an excellent shower & lovely bath with jacuzzi feature. Unfortunately, there were no bathrobes present & the 'lovely, large fluffy towels' were very small! Again, we brought the bathrobe issue up with the owner who stated that he wasn't sure whether the robes were back from the laundry. Shortly afterwards, two bathrobes were delivered to our room - a shame we had to ask for them. There were some small sample-sized toiletries present, however, we were misled by the website advertising luxury toiletries available & consequently had to go and buy some at Tescos on our first night - there were no bath-related toiletries, a shame with such a nice bath.
The layout of the lodge & our room was such that it was possible to hear a lot of the goings-on of the family. It felt like we were intruding on their family home & consequently felt uncomfortable at times.
The breakfast's were fantastic: the range & quality of food on offer was second-to-none from fruits & yoghurt to pancakes to cooked breakfasts. Although we recognise that this is a small establishment, we think that the breakfast times of 9am-10am could be potentially restrictive, especially as room-servicing was from 10.30am onwards.
We ate out on all four of our night's stay but not by choice. The Lodge offers a 5 course fine dining menu (including bread & olive oil, & a sorbet palate cleanser as 2 of the courses) for £58 per person (as advertised in the in-room menu), not including service or alcohol. We did not sample the food, but suspect that it is of a good standard if the breakfast is anything to go by, however, the prices are grossly extortionate by any standards. To compare, we visited the St.Kew Inn near Wadebridge (as recommended by the Good Food Guide) which provided some of the best 3 course cooking we have tasted for £76 in total including service & alcohol!

In summary, this is a high-end B&B which is well-equipped & well-located. The owners were friendly & helpful. However, the website is misleading & confers a level of luxury which just doesn't quite deliver. The room prices are very expensive compared to other luxury abodes & the little things were missing e.g. bathrobes & DVD which one would expect on the most expensive room available without having to ask.
The in-house dining option is flawed: despite not having eaten there, it is evident that this is grossly overpriced when compared to other local options. We suggest breaking the menu up to offer one or two course options.

  • Stayed: March 2010, travelled as a couple
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3  Thank jrs97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 34 reviews

Reviewed 11 February 2010

My wife and I decided to spend our first anniversary in Cornwall and chose this place for a long weekend stay. Some factors that influenced our decision were its close proximity to Eden project (30 minute walk or £4.50 on the cab), hotel rating, breakfast menu and the countryside location. I must admit that we were a little apprehensive after reading some of the reviews on this website.

Highland court lodge is a small family run establishment and it has its own pros and cons. On the plus side, each room is well designed and catered for. We opted for the luxury deluxe suite (£170 per night) which is a tad too expensive for a room of its size and given the location of the lodge. The room was very spacious, came with an equally large bathroom with its own jacuzzi and some small nice personal touches. We had a restful nights sleep during our stay and were pampered in the morning with a sumptuous and delicious breakfast. Both of us are vegetarians and we were very nicely accommodated.

Breakfast is normally served between 9 and 10 AM and this could be a little restrictive. We were fairly relaxed with our schedule and hence were not too bothered by it. Eden project is pretty close and we spent an entire day there and returned late in the evening. It is worth mentioning that there aren't too many choices of restaurants. We did visit a pub (Brittania Inn) close by and were thoroughly impressed with the ambience and quality of food served. We felt that our mobility was a little restricted as we drive and were reliant on public transport.

We checked out on a Monday morning and made our way to Heligan Gardens (£18 by cab). On the whole, we had a very enjoyable stay.

  • Stayed: January 2010, travelled as a couple
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Thank Mahesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaWright, Public relations Manager at Highland Court Lodge, responded to this reviewResponded 23 February 2010

Thank you for your appreciative comments. It is nice to know that all our hard work is not always in vain. We hope to see you again one day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2009

This was the perfect end to 2009. What a find! We had a really great time at this lodge. From the minute we arrived to the minute we departed our stay was made very enjoyable. No pressure, very relaxing and peaceful. Our room was spotlessly clean and the Cornish breakfasts were a must. They filled us up for the day. Highland Court was very central which made exploring very easy. Car parking was a pleasure no hidden fees just free all day and night. Also an excellent country pub just down the road.Thank you and happy New Year. See you again at the end of 2010.

  • Stayed: December 2009, travelled as a couple
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1  Thank dennisthemenace_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnaWright, Public Relations Manager at Highland Court Lodge, responded to this reviewResponded 23 February 2010

Thank you for your appreciative comments. We look forward to seeing you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2009

You would do better to pitch a tent in your own back garden and pay your neighbours for the privilege


Our room at HCL resembled a converted garage, and not the 5 star gold luxury accommodation advertised on their website. When paying in excess of £240 per night the least you would expect would be a friendly welcome, however on arrival we were greeted by concesige in shorts, vest and a scowl. To say we were disappointed is a mammoth understatement. This place should be avoided at all cost; it is ridiculously overpriced, with a webpage that is more fantasy than reality. E.G the Jacuzzi is a bath, not the type you are lead to believe on the webpage. There are most definitely not any Spar facilities on site, well that is unless the bubbling bath tub counts?
The accommodation is basically a few outbuilding thrown up in their back garden, in a very suburban neighbourhood. We decided not to stay more than one night, opposed to the original three we had booked. If you want a relaxing stress free comfortable break, then do not select HCL. To avoid the disappointment we suffered you would do better to pitch a tent in your own back garden and pay your neighbours for the privilege. All round it is inadequate on all fronts. Poor, poor, poor.

Stayed: November 2009, travelled with family
10  Thank Bob_James_Law
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2009

We were a little concerned before travelling after reading some of the negative reviews on this site about Highland Court and were hoping that the more positive reviews placed on late rooms were more accurate. On arrival we relaxed. The room was great with flatscreen and outside ground level space, and the bathroom was huge. We particularily enjoyed the spa bath. After getting back from long day we definitely felt we could chill out.
The breakfast was a real surprise. We did not expect such a wide range. We thought the fresh fruits selection was excellent. Having stayed in numerous five star hotels we both felt that the cooked breakfast was one of the best we have had. The produce used was obviously locally sourced and was cooked to perfection. It really set us up for the day.
We wanted a base to allow us to visit the many different places around the area. We found that a reasonable car journey each day allowed us to sample, St Ives, Falmouth, St Michaels Mount and Polperro although we didn' t actually go into St Austell . We found that this accommodation gave us the convenience we were looking for. After a short time we relaxed and could not understand why this accommodation had recieved some very negative reviews. All we can conclude, is that we agreed with the favourable reviews (on Late Rooms) and maybe that some people can never be satisfied. We felt we needed to post this review on Trip Adviser, something we dont normally take the time to do.

  • Stayed: October 2009, travelled as a couple
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Thank Skybird2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Highland Court Lodge

Address: Highland Court Lodge Biscovey Road, St Austell PL24 2HW, England
Region: United Kingdom > England > Cornwall > St Austell
Amenities:
Wheelchair access
Hotel Style:
Ranked #91 of 97 B&Bs / Inns in St Austell
Price Range: $81 - $152 (Based on Average Rates for a Standard Room)
Number of rooms: 7

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