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Traveller rating
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Reviewed 4 weeks ago

Dirty. Shower/toilet. Dead bugs, cobwebs, marks & snot on walls. No mops to help clean up from previous users mess. Closest Camp kitchen with broken kettle and the 1 BBQ was so dirty it was unusable.
Our site was uneven ad large pot hole at the front. This filled with water.
Front looks bueatiful and other side of park could be a different story but was game to investigate.

Date of stay: May 2021
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Review collected in partnership with this hotel
Thank greenjosami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luanie Thirnbeck, Owner at Ingenia Holidays Byron Bay, responded to this reviewResponded 3 weeks ago

Hi Greenjosami,

Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.

We are terribly sorry to see that your cabin was not up to the standard we aim to uphold.

We appreciate your feedback as it helps us to improve our park for our guests.

We will be reviewing the cleaning conducted on our cabins to ensure they are up to a high standard for our guests.

We have passed on your concerns to our park manager to look into further.

We hope to see you again in the future.

Warm Regards,

Lauren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great location I’ll be back
Individual cubicles in bathrooms are good. Lots of space. So close to the beach, byron and Suffolk I am keen to be back soon! So easy to check in as well and friendly service

Date of stay: May 2021
    • Value
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Review collected in partnership with this hotel
Thank pippaeaton10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luanie Thirnbeck, Owner at Ingenia Holidays Byron Bay, responded to this reviewResponded 3 weeks ago

Hi Pippaeaton10,

Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.

We are so pleased you enjoyed your stay and hope to see you again soon.

Warm Regards,

Lauren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We didn’t get any sleep as there were parties going on in the communal areas of the park that were next to our site. We did call to make a noise complaint and the staff were efficient in responding but unfortunately they started the music up again after the staff had left and it continued through the night, very disrespectful guests. The facilities were also quite untidy and amenities were not very clean

Date of stay: May 2021
    • Value
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Review collected in partnership with this hotel
Thank kaylla91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luanie Thirnbeck, Owner at Ingenia Holidays Byron Bay, responded to this reviewResponded 3 weeks ago

Hi Kaylla91,

Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.

We are very sorry that other guests impacted your stay. The team endeavor to ensure all guests respect the park rules.

Please be rest assured this is not a common occurrence at our park and we are sorry this occurred during your stay.

We have also passed on your concern regarding the cleanliness of the park to our park manager.

We hope to see you again in the future.

Warm Regards,

Lauren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Staff were helpful, camp facilities were clean, camp ground well kept.
Rules weren’t strictly enforced which was great.
It’s a shame there is only 1 way in to Byron bay as it is a little slow to access town especially as it is in a school zone.
Plenty of great places to eat in Byron & beautiful beaches.

Date of stay: May 2021
    • Value
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Review collected in partnership with this hotel
Thank KMP4223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luanie Thirnbeck, Owner at Ingenia Holidays Byron Bay, responded to this reviewResponded 2 weeks ago

Hi KMP4223,

Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.

We also really appreciate your kind words about our park and facilities, at Ingenia Holidays we strive to provide excellent customer service and make our guests feel welcomed in all our parks.

We hope to see you again in the future.

Warm Regards,

Lauren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The room was basic but very clean and well maintained All we needed in the room for three people. Beds were very comfy Air con was lovely Great location and a short walk to the beach which was beautiful.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jbrown410112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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