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“The food wasn't bad but the experience was ruined by very rude staff”

Toshi's Japanese Restaurant
Ranked #5 of 40 Restaurants in Mittagong
Price range: US$24 - US$97
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Restaurant details
Good for: Romantic
Dining options: Reservations
Reviewed 12 December 2020

I've never been treated so badly by restaurant staff before. I walked in and asked if they had an tables left, the waiter said "sure, for how many?" I said it was just me and his attitude immediately changed. His response was rude and condescending: "JUST one? I only have one table left, don't you want to do takeaway?" I said I'd prefer to sit down to enjoy the meal, and with a big eye roll he said "I guess I can put you on my big table" gesturing to a not-very-big table with three place settings. He continued on this way making me feel unwelcome and as though I was taking up valuable real estate in his restaurant. It was after 8pm on a Tuesday and there were plenty of other tables close to finishing. In the end he made me feel so bad for wanting to eat alone that I said I can just get takeaway if that's easier. His response was: "Yes. That would be a lot easier."

The food would have been quite good, but eating $40 sashimi from a plastic tray and tempura that was soggy from being in a plastic tub ruined it. Overall it was a very disappointing experience. It really shouldn't be so hard to treat customers with a bit of respect.

Date of visit: December 2020
    • Value
    • Service
    • Food
1  Thank AmberMD1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 181 reviews

Reviewed 13 November 2020

We travel to Japan often and love Japanese cuisine. This restaurant looks good and the food also “looks good” (although portions far from generous) Unfortunately the food was very plain, lacking flavour. Sauces were bland, lacking substance. Dessert was also beautifully presented but even a green tea ice cream was disappointing. We go to restaurants to enjoy the essence of good cuisine: taste, texture, smells...
Further, the service was poor, once they served a dish they would ignore us, hard to get their attention. Overall highly disappointing experience.

Date of visit: November 2020
    • Value
    • Service
    • Food
Thank dbl201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2020 via mobile

This restaurant is da bomb
We sat in the japenese section- where you sit at the table on the floor, if you can’t sit cross legged you can put your feet under the table and there’s another floor drop away for it. So cool.
We ordered the Ocean trout avoucado roll 8 pieces ,Deluxe sashimi ,Takoyak,Mixed pickles and Spring rolls tataki . It was all amazing. My favourite was the takoyak - so delicious and also the mixed sashimi.
Everyone should visit. Also if your lucky enough to get the waitress we had - Kelsea that girl knows her stuff

Date of visit: October 2020
Thank Okey-dokey321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2020 via mobile

Staff were lovely but the price of the food was exorbitant.
$30 for teriyaki chicken which was the size of half a chicken fillet and $16 for two miniature chicken sticks (Yakitori) is not acceptable.
The soft shell crab was oily and the flavour of other foods was noticeable in it.
Save your money and eat somewhere else.

Date of visit: October 2020
Thank Janine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2020 via mobile

Very over priced! Dinner is double the price of an exceptional Japanese restuarant in Sydney.
Food was nice but not to match the price ticket.
Would I recommend... only if you have money to spend

Date of visit: October 2020
Thank Rebekah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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