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“A nice stay for kids after a rocky start”

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Angourie Rainforest Resort
Ranked #6 of 11 Hotels in Yamba
Certificate of Excellence
Reviewed 17 July 2017

I stayed at the resort with my two boys (9 and 10) as a stopover up the coast. We booked on the day and choose a resort over a motel as I wanted them to be able to have a swim in the heated pool (we're from a cold part of NSW so the fact it's winter doesn't bother them). But it's an eco resort - and dark at 5.30pm - so there were no lights around the pool and it didn't look very appealing by 6pm. There is a games room though, with a playstation, old video game table, ping pong and a jumping castle and indoor playstructure for the little ones. The boys loved it. The room we had been allocated however, and paid for on arrival, was awful. It was the 2 bedroom villa (not deluxe) which was cold, sparse, way more space than we needed, with a broken dishwasher handle, bumpy beds and unappealing lounge room. We had been given a 10% discount for a last minute stay but it was still expensive for what it was and the fact that we were only 3 people was much more than we needed. After driving all day I wanted to curl up on the couch with my kids in a cosy space. As soon as we walked in I knew we'd made a mistake and would be better off in town at a motel. But we'd already entered the room and hung out in the games room for 15 minutes - so I offered to pay a small cleaning fee in order to check out and leave. But the reception staff member was pretty adamant that wasn't an option. After giving my reasons and asking again she suggested I have a look at the1 bedroom apartment. I didn't want to - I just wanted to leave - but she was very nice and never lost her cool and asked me again to just have a look. I felt like I had no other option so I took the key and went and had a look at the one bedroom apartment. Well, it was exactly what we needed. It was warm, comfortable (actually, it had recently been renovated and perhaps you could consider it luxury?), lovely big queen bed which looked very appealing, a separate lounge and kitchen with a cosy L shaped couch and TV and a big corner spa bath. It was also cheaper - and although one of the kids had to sleep on the couch we were not charged for an extra person. We had a lovely night's sleep and my only regret is that we didn't pay the $10 extra per person for the continental breakfast. Thanks for turning things around, whoever was on reception that night. You are very good at your job!

Room Tip: Unless you need the extra bedroom/space, I think the apartments are nicer.
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  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingAngourie, Guest Relations Manager at Angourie Rainforest Resort, responded to this reviewResponded 10 August 2017

Dear Kate S,

Thank you for the feedback from your recent stay. We are so glad that your stay was turned around by our exceptional staff and you found a room type that suited your needs. We always go above and beyond to ensure each and every guest has an enjoyable and memorable stay.

We look forward to welcoming you in the warmer months so your family can enjoy and appreciate all the facilities we have to offer.

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24 - 28 of 432 reviews

Reviewed 13 July 2017 via mobile

We did not enjoy our stay at all. Accommodation very average and basic and far too many mosquitoes. Certainly wouldn't call it a luxury escape, it was more like motel accommodation. Definitely could not recommend.

Stayed: March 2017, travelled as a couple
Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingAngourie, Guest Relations Manager at Angourie Rainforest Resort, responded to this reviewResponded 20 July 2017

Dear Cheryl S,

It is disappointing to read your opinion on our accommodation. We take great pride in offering, what we think to be a family friendly, affordable and memorable holiday experience.

I find your comment regarding the mosquitos totally untrue at this time. In previous months when the weather was warmer and the surrounding areas were experiencing flooding, there was an increase in mosquito activity. However they have since disappeared since the cooler weather arrived in Yamba.

Our staff are known for going above and beyond to ensure all guests are made to feel welcome and have an enjoyable stay but sometimes no matter what you do, some people still will not be happy.

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Reviewed 24 June 2017 via mobile

We bought a voucher through luxury escape holidays and we were not disappointed. The room was a self contained unit and very large for the two of us. We had bike hire included and rode to Angourie for lunch. Included were two $25 vouchers for the restaurant which was well worth it. The food was exceptional. It included continental breakfast which was definitely Enough to start the day. Definitely catered for gluten free. Would love to visit during the summer months to take advantage of the pool area.
Room was very clean, self contained so able to do own food if you wanted to. Laundry at the end of each block of units so able to dry towels each day
Definitely recommend this resort

Stayed: June 2017, travelled as a couple
Thank libcollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingAngourie, Guest Relations Manager at Angourie Rainforest Resort, responded to this reviewResponded 29 June 2017

Dear Libcollins,

It was so great to read your review and share your comments with our dedicated team here at Angourie Resort. We’re all so happy that you enjoyed your stay with us! Thanks for mentioning how exceptional the food is, we certainly like to cater for dietary requirements including gluten free. We look forward to offering you poolside service in the summer months ahead.

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Reviewed 19 June 2017 via mobile

Some girlfriends and I stayed two nights at Angourie in a deluxe two bedroom villa with breakfasts, dinners, spa treatment and cheese platter with bottle of champagne in our villa when we arrived. It rained for most of our stay but this didn't affect how much we enjoyed our stay. Our villa (#17) was overlooking a waterway at the rear of the resort. We saw water birds, lizards and other birds (robins, wagtails) in the mornings and late afternoons from our huge deck. The deck is fully screened and even with all the rain, we didn't see any mosquitos. We sat out on the deck and enjoyed our cheese and fruit platter and chilled bottle of sparkling wine. Our package included two-course dinners on both evenings and can I say that they were 5 star. The food was well presented and excellent. The staff at the restaurant were attentive and friendly. The continental breakfast is a small buffet with quality offerings. Freshly made banana bread, pastries, croisants, cereals, breads, fruit, bircher muesli, jams, and more. The day spa is lovely. Our package included either a hand or foot ritual treatment for 30 minutes and as much time using the therapy pool and steam room as well as the relaxation lounge as we liked. The therapy pool is large and the jets provide a wonderful spa massage. The water temperature warms your body and muscles and was very relaxing. The therapists are friendly and my hand treatment which included arm massage and scalp massage, was amazing and relaxing. I would say a full body or back massage would be excellent based on my experience with the treatment I had. Our deluxe two bedroom villa was excellently appointed. Full kitchen, large dining and lounge rooms. Main bedroom with ensuite and second bedroom with bunk bed (double on bottom) and a single bed. The bathroom had shower over bathtub, toilet and large basin with lots of bench space. The laundry was hidden behind cupboard doors and contained a dryer and washing machine, tub, iron and ironing board, clothes rack. Due to the weather and time of year, we used the reverse cycle air conditioning to warm the villa in the evenings. The only thing that could have been better was that the villa needed a good sweep and dust. Due to the rain we had some ants in the main bedroom. No big deal. Moved the bed out from the wall about an inch and problem solved. However, it revealed a serious amount of dust. Our villa may have been due for its major clean, who knows. All in all, we loved our stay and found our accommodation, restaurant experiences, spa experience and interactions with staff all to be positive. We're already looking at when we might return with our significant others and families.

Stayed: June 2017, travelled with friends
Thank Island_Hopping74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarketingAngourie, Guest Relations Manager at Angourie Rainforest Resort, responded to this reviewResponded 29 June 2017

Dear Island_Hopping74

We are so delighted that you and your friends enjoyed your Girls Getaway at Angourie Resort.
The perfect place to combine pampering, delicious food and good company. You have left us with so many positive comments regarding our excellently appointed rooms, and relaxing day spa treatments, thank you so much, your extensive feedback is greatly appreciated. We hope you and your friends can return for another weekend of pampering soon!

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Reviewed 16 June 2017

Booked this resort through Wotif and do not feel it was truly represented. We thought we were in for a treat as we had booked a spa unit but when we arrived and saw what we had, we were so very disappointed. Our apartment was in a barrack style block of apartments and immediately we were unhappy. Once in the apartment, although clean, there were no instructions in the compendium on how to operate the television or the air conditioner/heater. We gave up on the heating as it was warmer with it off. Also there is no Austar/Foxtel installed - the reason given was that it was a conscious decision by the owners to remove it as there was so much to see in the rainforest! Which might be true during the day, but we wanted to watch something decent at night. Anyway, the unit was old - as is the resort itself. We jumped into the spa and the dirt that came out of the jets was a bit offputting. The bedroom didn't have any windows and unfortunately I am a bit claustrophobic. I woke around 3am and just could not handle there were no windows. I ended up having to go out onto the balcony for about half an hour to settle myself down. So next morning we went across to reception and told them how very unhappy we were with our apartment. We said that this did not feel like a luxury resort and in fact we had stayed in better motels at half the price. Much to the manager's credit - Danielle - she offered to give us a refund so we could check out, alternatively, she offered to upgrade us to one of the luxury villas. We took her up on her very kind offer and moved into a villa for the remainder of our stay. The villas are certainly a whole lot better than the barrack style block we were in, but we wouldn't call them luxurious. We were right opposite the swimming pool, so the outlook was lovely. One of the nights was quite cold, so I grabbed one of the blankets to put on the bed, I think the blanket is as old as the resort. Well past its 'use by date' that's for sure. We went across to the restaurant/bar for happy hour and initially we were made to feel as though our being there was an imposition. Another bad thing though (and of course it's not entirely the resort's fault) is the mosquitoes. Because of the stagnant water which surrounds the resort, it is a breeding ground. So all in all, a very disappointing resort - and certainly not luxurious as Wotif website showed it to be.

Room Tip: If staying in one of the deluxe villas, make sure you take mosquito repellent!
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  • Stayed: June 2017, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank Dianne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Angourie Rainforest Resort

Address: 166 Angourie Rd, Yamba, New South Wales 2464, Australia (Formerly Australis Angourie Rainforest Resort)
Region: Australia > New South Wales > Yamba
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Yamba
Price Range: $161 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Angourie Rainforest Resort 4.5*
Number of rooms: 66
Official Description (provided by the hotel):
Angourie Rainforest Resort located in Yamba, New South Wales is a coastal oasis adjacent to the sand dunes of pristine Flat Rock Beach, between the famous Angourie surf beach and the village of Yamba - voted the #1 Town in Australia. Multi-award winning 4.5 star Angourie Rainforest Resort nestled beside 600 hectares of open forest containing remnant littoral rainforest, is an exclusive eco-friendly retreat. The resort offers a uniquely Australian holiday experience for the professional family, couples and the independent traveller. ... more   less 
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Also Known As:
Angourie Hotel Yamba
Angourie Resort Yamba

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