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“HORROR at King of Prussia”

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Fairfield Inn Philadelphia Valley Forge/King of Prussia
Ranked #9 of 16 Hotels in King of Prussia
GreenLeadersSilver level
Reviewed 18 June 2017

We stayed here out of desperation while on a road trip. It was late and there was no other availability in the area. I wish I had continued to drive. This is nothing short of a spooky situation. The entire hotel is under construction but website says only the lobby is. You enter from the far right end of the parking lot and have to walk around the side to the back to enter on the bottom floor of the hotel. They made a guest room(s) into a temporary lobby. The hallways and elevator is small and you can barely get a luggage cart in it with one person. The ceilings are low. The hotel smells. Shortly after 8am you will be woke up with LOUD construction noise. Your car will be covered in dust, sand and other materials from construction. The hotel needs to be demolished and totally rebuilt totally. I would NOT receommend this hotel and it is a disgrace to the Marriot Brand!

Room Tip: No good rooms...Under construction
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  • Stayed: June 2017, travelled with family
    • Location
    • Sleep Quality
Thank firstlaydee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, General Manager at Fairfield Inn Philadelphia Valley Forge/King of Prussia, responded to this reviewResponded 19 June 2017

Dear Firstlaydee,

I am very sorry our current appearance was not what you were anticipating. The construction you experienced is the building of our new lobby. The lobby including a new elevator, along with the guest rooms, hallways, and fitness center will be completed in the beginning of September. We can appreciate your disappoint and look forward to this project being behind us.

Best,
Kelly McCurdy

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8 - 12 of 161 reviews

Reviewed 9 May 2017 via mobile

We stayed here with a traveling group, but had no idea that the entire place is under construction at the moment, and I mean all of it. The room was clean, and quiet enough, but felt old...hence the construction I guess. There were no amenities and just a tiny elevator for our group of 42. For over $200/night, this was a poor choice on our part. Stay next door at the Crown Royal; we had to walk over there for breakfast and fitness room anyway. No pool.

Stayed: May 2017, travelled with friends
Thank Brandy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, General Manager at Fairfield Inn Philadelphia Valley Forge/King of Prussia, responded to this reviewResponded 11 May 2017

Dear Brandy L,

Thank you for taking the time to share your recent experience at the Fairfield Inn Philadelphia Valley Forge/King of Prussia with us.

I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas.

As you noticed, we are currently undergoing a major renovation of our entire hotel. This is sure to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you.

Although we fell short of meeting your expectations during your past stay, I hope you will consider Fairfield Inn Philadelphia Valley Forge/King of Prussia on your next visit to King Of Prussia so that we can better deliver upon the guest experience you deserve.

Sincerely,
Kelly McCurdy
General Manager
Fairfield Inn Philadelphia/Valley Forge
kelly.mccurdy@marriott.com
610-337-0700

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Reviewed 21 April 2017

Very kind people working there. Although place was standard and not thrilling in any way the price you pay for is the location near shopping area. We did not like the room cleaning so much and we changed a couple of times until we accepted that they were mostly the same standard all of them. Breakfast was okay,

  • Stayed: April 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank robinochalexandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly M, General Manager at Fairfield Inn Philadelphia Valley Forge/King of Prussia, responded to this reviewResponded 23 April 2017

Dear Robinochalexandra,

Thank you for the honest review. We pride ourselves on maintaining very high standards of cleanliness in our guest rooms and common areas, and I apologize for falling short of your expectations. We are very fortunate in our location, and we are thrilled to be renovating the property to improve our guest experience. This renovation will also bring new life into our guest rooms, and will completely change the look and feel of the rooms with all the necessary upgrades. Please do not hesitate to call or email me directly to discuss your experience.

Best,
Kelly McCurdy
General Manager
610-337-0700
kelly.mccurdy@marriott.com

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Reviewed 11 April 2017

Have stayed here twice... would stay again.. and probably will as my daughter is in the area... in a teensy studio apartment! First.. the staff.. very friendly... and diverse! we helped ourself to a pre-run breakfast at 5:30 AM before the weekend breakfast hours.. the front desk manager could not have been more accommodating, setting out bagels, yogurts, bananas. room up on Fourth floor... away from the elevator... no noise.. great wifi... clean, spacious as expected from this value brand of Marriott...the elevator is a little small but this is a hotel for business travel or 1-2 nights... so most guests will have an overnight bag. we didn't check the pool or fitness area (we were running 13.2 miles)... the location near the mall is wonderful... for restaurants, go to OpenTable and get your reservation early! nice to have 24/7 coffee in the lobby.. parking is plentiful and secure. no complaints! great Marriott points property... be forewarned, its a 30 minute drive to city center... we just wanted to skip the high cost of city hotels for a single night's stay.

Room Tip: top floor...
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  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank DogTagTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2017

This hotel is conveniently located right across the street from the mall and close to many restaurants. If you are looking for a pool, this is not the location for you. However, the staff at the front desk are so helpful and considerate...especially Ali and Brionna. I travel to this area almost every week and can stay wherever I wish, but the staff brings me back to this hotel.

  • Stayed: March 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Persia13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn Philadelphia Valley Forge/King of Prussia

Address: 258 Mall Blvd, King of Prussia, PA 19406-2902
Region: United States > Pennsylvania > King of Prussia
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in King of Prussia
Price Range: $147 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Philadelphia Valley Forge/King of Prussia 2.5*
Number of rooms: 80
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Also Known As:
Fairfield Inn Valley Forge/King Of Prussia Hotel King Of Prussia
Fairfield King Of Prussia
Fairfield Inn King Of Prussia
King Of Prussia Fairfield Inn

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