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Reviewed 16 November 2020 via mobile

Booked 4 nights stayed two and checked out. First night music in adjoining room kept us up until 1:30. Second night partying and domestic dispute kept us up until 3:30. We called front desk and they said all they could do is request them to quiet down. We asked residents directly as did others on floor to no avail. The hotel is really nice. But I would not visit again as I felt that they had an obligation to ensure quiet after midnight for all guests.

Date of stay: November 2020
1  Thank alexpatty118
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Antoni Fobbs, Other at Courtyard Philadelphia Langhorne, responded to this reviewResponded 16 November 2020

Dear Valued Guest,

Thank you for choosing to stay at the Courtyard Philadelphia Langhorne and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As discussed by email we are providing you 10,000 points for this inconvenience and as a teachable moment, we have shared your feedback with the appropriate hotel team.

I assure you every guest's safety and quality of sleep is our priority, I am sorry we weren't able to transferred you but we do value you as a guest.

Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

Sincerely,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2020

My fiance and I are getting married this May and found out on Monday, 2/17 that the hotel we had a room block with closed. We had already sent out our invitations with all our room block information and had arranged for shuttle service to take our guests to and from the venue and our hotel. We, obviously, were frantic to find a new hotel in such short notice and started calling and emailing around to multiple hotels in the area. We called the front desk after hours and were given both the phone number and email of the sales manager, Susan. I left Susan a rather frantic voicemail and asked if she could get back to us asap and my fiance sent her an email explaining the situation. The very next morning we both received calls from Susan who had already gone over our requests and was incredibly uplifting to the whole situation. They were able to accommodate most of our requests and helped us figure out alternatives to any request they weren't able to fulfill. We highly recommend this Courtyard by Marriott solely based off of Susan's quick and empathetic response to our unfortunate situation! Thanks again to Susan.

Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
Thank JoyS313
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
antonifobbs, Manager at Courtyard Philadelphia Langhorne, responded to this reviewResponded 28 February 2020

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Philadelphia Langhorne.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Philadelphia Langhorne and we hope you choose to create more memories here whenever your travels bring you back to Langhorne.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2020

I would have been happy with this stay if I had stayed at a JW Marriott- but the fact that this great experience/ stay was at a Marriott Courtyard make this stay even more memorable. The rooms were clean and quiet and the staff--and I mean everyone we met had a smile and a kind word--was great. However the person that was at the front desk for almost our entire two day stay was outstanding. Mary, acted as greeter, front desk clerk, concierge throughout the weekend. She called us as our rooms became available, she made food recommendations and check with us on how things were going. She was really one of those people who makes your stay. We had a group that had a total of six rooms combined and everyone was impressed. Thank you to Courtyard (and Mary) for a great stay.

Date of stay: February 2020
    • Location
    • Cleanliness
    • Service
Thank 2BATravelMug
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
antonifobbs, Assistant General Manager at Courtyard Philadelphia Langhorne, responded to this reviewResponded 18 February 2020

Dear 2BATravelMug,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Philadelphia Langhorne.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Philadelphia Langhorne and we hope you choose to create more memories here whenever your travels bring you back to Langhorne.

Sincerely,
Antoni Fobbs
Assistant General Manager
Courtyard by Marriott Philadelphia/Langhorne
agm.courtyard@ossv.net
215-945-7980

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2019

From our arrival , to check-in to our departure, this was an excellent stay, the hotel has just been renovated and they did a fantastic job, the guest rooms are fresh and clean, great beds, pillows, flat screen TV....vert modern updated bathroom, everything was perfect. The front desk staff could not have been more accommodating, helpful, pleasant, Mary is an asset to this organizations as well as Keith & Angie. I highly recommend staying here the next time you are in this area of Pennsylvania

Date of stay: October 2019
    • Rooms
    • Service
Thank JPAM56
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
seanseon, Manager at Courtyard Philadelphia Langhorne, responded to this reviewResponded 10 November 2019

Thank you so much for choosing to stay at our Courtyard by Marriott in Langhorne. Our staff continues to train and work towards providing outstanding service to all of our valued guests. We hope that every time you travels bring you to Langhorne you will stay with us.

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Reviewed 20 October 2019 via mobile

This is a very nice hotel. Our room was on the 4th floor and it was immaculate when we arrived. There is a bar/deli area off the lobby and the drinks our way overpriced BUT there’s not a liquor store for about 5 miles! The showers and beds were some of the best I have seen or used in a couple years. Staff was some of the most courteous I have ever met. I would highly recommend this hotel!

Date of stay: October 2019
Thank fredbull258
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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