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All reviewsacross the streethershey parkthe pennsylvania renaissance fairehope winerycookiesconvenient locationoutdoor poolren fairepotatoesthe breakfast areafree breakfastwafflesfitness roomclean roomsfront desk staffwe've stayedeasy access
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Reviewed 10 July 2018

We enjoyed our stay here. The staff was amazing. Free breakfast is always good. My daughter loved the waffles!! The guest rooms are clean but very dated. Location near Lancaster is great! I would stay here again!

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Hampton
Thank Omalley1118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi W, General Manager at Hampton Inn Manheim Lancaster, responded to this reviewResponded 5 August 2018

I am pleased to hear that you enjoyed your stay with us! Yes we do have a very amazing team here and I am happy that you noticed! It sounds as if you all enjoyed our complimentary breakfast bar (and yummy waffles!) I am happy that you found your room to be clean and as far as the room condition, we will be updating this through our upcoming renovations! As you pointed out, we are a nice and easy drive to Lancaster County as well as a lot of other tourist attractions!
We look forward to serving you on a future stay and hopefully you will have the chance to experience one of our renovated rooms! Thank you for being our guest!

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Reviewed 10 July 2018

Very convenient hotel as we spent time in Lancaster and Lebanon. Breakfast was very varied and complete. Would like to see more space between tables for conversation. Would like to see WSJ newspaper or local Lancaster paper.

  • Stayed: July 2018, travelled with family
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Review collected in partnership with Hampton
Thank sweeneyart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi W, General Manager at Hampton Inn Manheim Lancaster, responded to this reviewResponded 5 August 2018

Thank you for calling us a beautiful and well managed hotel! We take a tremendous about of pride in what we do here to make our guests experience a great one! We take our guests reviews very seriously and appreciate your feedback on what is important to you during a hotel stay. Thank you for that.
We look forward to serving you on a future stay if your travels bring you into our area once again!

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Reviewed 8 July 2018

Very conviniently located. But, not so welcoming front desk staff at our arrival and departure unlike other Hampton Inn hotels my family stayed in the past.
Experience at Hershey park was amazing. We will come back to visit the park but not so sure if we would stay at this hotel.

  • Stayed: July 2018, travelled with family
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Review collected in partnership with Hampton
Thank FamilyTrip0318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi W, General Manager at Hampton Inn Manheim Lancaster, responded to this reviewResponded 25 July 2018

Thank you for your honest feedback regarding your recent stay with us. Our front desk is typically known for their warm and helpful service and I apologize that they did not come across that way during your stay. We have recently discussed reviews such as this at our front desk department meeting as we take our guests feedback very seriously. I hope you can give us the opportunity to better serve you on a future stay. Thank you for being our guest.

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Reviewed 4 July 2018

If the young representatives take a customer service course, then maybe you will feel welcomed. Breakfast area is cramped, everything is is a small room so everyone bumps into each other. Then people who want to drink their coffee and check emails take up what limited seats they do have.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with Hampton
Thank reneebuck2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi W, General Manager at Hampton Inn Manheim Lancaster, responded to this reviewResponded 4 July 2018

Our main focus is our guests happiness and I apologize that you did not find our team to be welcoming. Our front desk agents are well known for their outstanding customer service and I will definitely research where we may have come across to you in any other way. Our dining room has limited seating which is why we open up our meeting rooms for the overflow. We try to comfortably accommodate all of our guests in hopes that everyone can enjoy their start to their day.
This is not the typical feedback we hear and I truly apologize that you were not completely happy with your overall stay. If you would like to discuss further please feel free to call me directly at the hotel at (717) 665 - 6600.
I hope that we can have the opportunity to better serve you on a future stay..

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Reviewed 3 July 2018

Hampton is the most convenient hotel for attending events at the PA Renaissance Faire / Mount Hope Estates. Easywalk across the street and you are on the fairgrounds, ready to partake of all the activities.

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with Hampton
Thank res54cue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi W, General Manager at Hampton Inn Manheim Lancaster, responded to this reviewResponded 5 July 2018

You are absolutely right! We are within walking distance to the Pennsylvania Renaissance Faire which makes us the most convenient location to stay! Thank you for being our guest and we hope to be your home away from home for many years to come! We appreciate your review!

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