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“Competitive price, maintenance somewhat lacking”

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Country Inn and Suites Harrisburg West
Ranked #6 of 13 Hotels in Mechanicsburg
Reviewed 7 November 2017

Spent a night there on a trip to Hershey PA for sightseeing. Hotels in Hershey were more than we wanted to pay. Found this Country Inn on the internet at a better price and tried it. Hotel looks fine upon approach, foyer was modern and maintained, room was acceptable for the price. There are telltale signs that maintenance is cutting corners to save money. Specifically, the low watt cfl bulbs in the rooms, wall paper in the bathroom with the edges starting to peel, the desk chair that was stained, had torn upholstery, and was broken so it would not sit high enough to use the desk. Clearly had been deteriorating a long time, no surprise there, yet management had not replace it. Odd also was the longer nap carpet in the elevator and stairway. Usually high traffic areas in commercial buildings have a commercial grade tight nap carpet which better stands up to heavy foot traffic. This carpet was longer nap like you would find in a home and it was clearly matted down from the foot traffic. Hotel served complimentary hot breakfast, which the two ladies working there kept up with even with numerous people having breakfast. So that was a positive. Hotel is located right on a busy highway.

Room Tip: The back side of the hotel is right on a busy highway. If you want less noise, considering getting...
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 672matt20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 333 reviews

Reviewed 24 October 2017

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank leslief503
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 19 October 2017 via mobile

If it were for the road noise that kept me awake. The freeway runs right by the hotel. After 3 nights here I'm exhausted. The rate was great however. The rooms were large and spacious and clean. Strangely one of our beds only had one pillow. The breakfast offerings were pretty good and the 24 he free lemon water, cookies and mints were a plus.

Stayed: October 2017, travelled on business
Thank Tina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017

Good part: Neat rooms, good breakfast, decent atmosphere.
Bad part: Terrible maintenance service and bad housekeeping service.

Hot water was not working in wash basin. Complained about this in 10 mins of moving in room. Front Desk promptly came up to look for the issue but bad part he said there is maintenance support in the late evening. He mentioned he will get it done next day. We were away from hotel during day time and came back in evening. Issue didnt fixed when complained he gave same reason. Awful service.

Room service was partial to replace towels only. No bed cleaning and no trash cleaning. I may give benefit of doubt for communication here.

However, overall poor experience and do not recommend.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
Thank Zia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill B, General Manager at Country Inn and Suites Harrisburg West, responded to this reviewResponded 19 October 2017

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. I will be addressing why the hot water was not fixed in your basin and the issues housekeeping. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank sweetshe0731
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Country Inn and Suites Harrisburg West

Address: 4943 Gettysburg Rd, Mechanicsburg, PA 17055-4816 (Formerly Centerstone Inn & Suites Mechanicsburg)
Phone Number:
Region: United States > Pennsylvania > Mechanicsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mechanicsburg
Price Range: $98 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn and Suites Harrisburg West 3*
Number of rooms: 66
Official Description (provided by the hotel):
Centrally located between Hershey, Gettysburg & Carlisle. ... more   less 
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Also Known As:
Country Inn & Suites Harrisburg-West Hotel Mechanicsburg
Country Inn And Suites Harrisburg-West
Country Inn Mechanicsburg
Country Inn Harrisburg West
Mechanicsburg Country Inn

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