Room was supposed to be available at 3 PM. We arrived at 3:07 and were told our room wasn't ready.
I was told that Choice Hotels overbooked the hotel and the only room available was 105, across from the main hallway, close to the desk. We decided to accept the room but it still wasn't ready.
When the room still wasn't ready at 3:41, we left to go to the mall to do "something" while waiting for our room to be ready. When we returned at the room was "ready" but when we got into the room:
There was only one bath towel....for three of us.
One bed had on pillow cases on the pillows
One of the existing washcloths is gray.
There was a long hair hanging from the shower curtain rod
The TV had two lines across the screen.
When I went to the desk, I was told the laundry person had quit a couple days before that and the manager was doing the laundry and they would do it as soon as they could.
I took pictures of each of the items on the list above and got a response from the
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- Also Known As:
- Comfort Suites Monaca Hotel Monaca
- Monaca Comfort Suites