It started out with little things like no hangers in the closet, room service almost 2 hours and small leak in the bathroom that I had to call about 3 times. It got bad when they pulled the toilet and I had open sewage in my room - and no offer to move me. Had to actually go to the front desk. After some time the man came back and said the manager wanted to give me the presidential suite as way of apology. Nice gesture, but frankly didn't seem like a great apology since I overheard that they were completely booked and it was really their only option. No offer to help move me, as other hotels do when they have issues. Maint did help when I got back to the room. Suite was nice, but was surprised to find something black on the shower floor and wall (wash cloth pic was where I wiped it). To top things off hhonors didn't have their typical response. Lesson learned, if you drop from Diamond to Gold might be worth reconsidering chains.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown - in the heart of the central business district between the U.S. Steel Tower and BNY Mellon Complexes, walkable to PPG Paints Arena, and within 25 minutes of Pittsburgh International (PIT) Airport. Features complimentary shuttle around downtown and convenient access to the 'T' public transport from downtown to North Shore, spacious guest rooms and suites with free WiFi, 24-hour fitness center, indoor pool and Bigelow Grille restaurant. ... more less
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- Also Known As:
- Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
- Doubletree Pittsburgh
- Doubletree Hotel Pittsburgh City Center
- Pittsburgh Doubletree