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“Poor Parking arrangements”

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DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Ranked #31 of 74 Hotels in Pittsburgh
GreenLeadersGold level
Reviewed 29 November 2017

I was sent to a full parking garage and was told to park next door at the US Steel building, Font desk attendant did not tell me the garage was full. Price was supposed to be less than parking at the Double Tree. Checked out on Monday morning and price was $13 more than the advertised rate on the Hilton Website. Who advertises valet parking and does not have enough room to park guest cars?

  • Stayed: November 2017, travelled as a couple
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    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank 77eugenee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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44 - 48 of 1,689 reviews

Reviewed 26 November 2017

We chose the hotel based on it's location to the PPG Arena. We were in town to see a Penguin game. Perfect walking distance to arena and many restaurants! I would absolutely recommend staying here for it's convenience!

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 212leeannc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2017

we stayed at this hotel for a recent beach boys concert. we chose it because we are Hilton honors members, valet parking on site and this hotel has a shuttle bus. The shuttle bus is very helpful and operates in the downtown area. We ate in the hotels restaurant and it was very good. The staff was very friendly.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank ed r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2017 via mobile

It started out with little things like no hangers in the closet, room service almost 2 hours and small leak in the bathroom that I had to call about 3 times. It got bad when they pulled the toilet and I had open sewage in my room - and no offer to move me. Had to actually go to the front desk. After some time the man came back and said the manager wanted to give me the presidential suite as way of apology. Nice gesture, but frankly didn't seem like a great apology since I overheard that they were completely booked and it was really their only option. No offer to help move me, as other hotels do when they have issues. Maint did help when I got back to the room. Suite was nice, but was surprised to find something black on the shower floor and wall (wash cloth pic was where I wiped it). To top things off hhonors didn't have their typical response. Lesson learned, if you drop from Diamond to Gold might be worth reconsidering chains.

Stayed: October 2017, travelled on business
Thank Sabrina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2017

Great hotel! We live nearby, but often stay here when we attend Pens games at nearby PPG Paints Arena. It is located centrally in Pittsburgh and close to a T stop. Staff is friendly and accommodating, rooms are clean, restaurant is convenient and food is good. Would recommend this hotel for your visit to a very friendly Pittsburgh!

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank vincel658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Address: 1 Bigelow Square, Pittsburgh, PA 15219-3030
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Pittsburgh
#14 Family Hotel in Pittsburgh
#15 Business Hotel in Pittsburgh
#18 Romantic Hotel in Pittsburgh
Price Range: $174 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown 3.5*
Number of rooms: 342
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown - in the heart of the central business district between the U.S. Steel Tower and BNY Mellon Complexes, walkable to PPG Paints Arena, and within 25 minutes of Pittsburgh International (PIT) Airport. Features complimentary shuttle around downtown and convenient access to the 'T' public transport from downtown to North Shore, spacious guest rooms and suites with free WiFi, 24-hour fitness center, indoor pool and Bigelow Grille restaurant. ... more   less 
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Also Known As:
Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
Doubletree Pittsburgh
Doubletree Hotel Pittsburgh City Center
Pittsburgh Doubletree

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