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The Penn Stroud Hotel, Ascend Hotel Collection
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Ascend
US$129
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Free cancellation until 01/04/23
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All reviews walking distance coffee voucher farmers market on site parking location is ideal bars and restaurants main st nice hotel great stay clean rooms holiday weekend every morning the breakfast area sherman theater would stay again the delaware water gap bushkill falls
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Reviewed 3 January 2023
Great Experience and Location

Had a great time. Rooms were spacious and comofrtable, location is ideal, parking is free, and breakfast is as-advertised. If they wanted to improve anything, it would be the breakfast, by adding some "non-carb" things. There were muffins, danish, bread, and bagels, but eggs and yougrt were only available one day.

Room tip: Get to breakfast early for best selection.
Date of stay: December 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helen Zimmerman, Sales at The Penn Stroud Hotel, Ascend Hotel Collection, responded to this reviewResponded 4 January 2023

Dear Valued Guest,

Thank you for taking the time to write about your recent stay. We are glad to hear you had a great experience while at The Penn Stroud. Your comments about the accommodations and the location of the hotel are greatly appreciated.
Your suggestion regarding breakfast items will be reviewed by management. We appreciate your input.

We sincerely look forward to welcoming you back to The Penn Stroud and to Stroudsburg. Wishing you safe travels, always.

Yours in Hospitality,



The Penn Stroud Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2022 via mobile
Has potential, but needs some basic fine tuning

Pros:
New rooms
Friendly staff
Awesome location-right on Main and plenty of restaurants in walking distance
Very moderate/economical price

Cons:
We were asked if we wanted housekeeping due to low staff and we said yes. They never came. The front desk was clueless and said maybe they just didn’t get to everyone and offered nothing else. I had to push that we were specifically asked and we wanted it and they finally offered to change our garbage and give us sheets.

The thermostat was faulty and not working our first night. Also the bathroom had no heat in it bc it was significantly colder than the room.

These are basic things I’d expect from a hotel, so was disappointed. They definitely need to better train their staff and emphasize customer service. But if put in a better room we’d consider coming back because of the convenience.

Date of stay: December 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helen Zimmerman, Sales at The Penn Stroud Hotel, Ascend Hotel Collection, responded to this reviewResponded 30 December 2022

Dear Valued Guest,

Thank you for taking the time to write a review about your recent stay at The Penn Stroud. I sincerely apologize for a
less than exceptional stay. I too would be disappointed and frustrated if a service request was not met. There is no
explanation for disappointing a guest.

Your room may have had a temperature issue needing to be addressed by maintenance. No one expects a cold bath area as you have described. An apology is extended to also you for the compromised temperature.

Your comments regarding customer service have been shared with our staff. Reviews are taken very seriously, as we make every effort to provide exceptional service and knowing we failed in our efforts is not our expectation. On behalf of management and staff, a sincere apology is extended to you.

We sincerely appreciated the opportunity to welcome you to The Penn Stroud and to Stroudsburg. Wishing you safe travels, always.

Yours in Hospitality,



The Penn Stroud Team

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Reviewed 24 December 2022 via mobile
Such a wonderful boutique hotel!

Everything about this hotel was so well done. From the super absorbent towels to the bed firmness and bedding everything was super comfortable. The breakfast are was well lit overlooking the street scene which is lovely. I sat and ready book in comfort. The staff were helpful and friendly. Ample parking and the downtown has so much to do all within walking distance. Hotel well situated for day trips too!

Date of stay: December 2022
Trip type: Travelled with family
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Helen Zimmerman, Sales at The Penn Stroud Hotel, Ascend Hotel Collection, responded to this reviewResponded 29 December 2022

Dear Valued Guest,

Thank you for taking the time to write a review of your recent stay at The Penn Stroud. We sincerely appreciated the opportunity to welcome you to Stroudsburg and to the hotel. We make every effort to provide an enjoyable stay for our guests. Thank you for your kind comments about the hotel, the accommodations and the staff. When travel brings you back to Stroudsburg, please visit us again. Wishing you safe travels always.


Yours in Hospitality,


The Penn Stroud Team

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Reviewed 16 November 2022 via mobile
Loud, lost sleep, and a glare of bad lighting.

Sadly my expectations of a nice hotel were not what my actual experience was.

When I made the reservation online I requested a quiet room and by all appearances it should have been as we were given room 301 at the end of the hall. As it turns out, the noise was far beyond anything I would expect from a hotel. The people above us sounded like elephants although I really doubt they were. We could hear every step they took. We could hear voices (to the point we could discern what gender was speaking) in the room next to us, and also above us.

Aesthetics wise, the room was clean but the lighting choices were horrendous. The glare of the energy efficient bulbs cast a gray pallor on everything and frankly gave me a headache. Why would you spend money on the interior and then ruined it with horrendous lighting. There are bulbs that are both energy efficient and create warm tones. It shouldn’t be a choice of either or. The breakfast was nothing to speak of but I’m sure it’s fine for most. As for giving management a chance to correct things I called the front desk about two hours before the noise stopped and received an apology that they would try to caution gas to be quiet. The noise continued until well after midnight depriving us both of about two hours of sleep. I also received a reply from somebody named Keyur Patel online apologizing but not offering any kind of remedy to the situation. Sorry only helps if there is sincerity with it. I hope I don’t have to return to Stroudsburg but if I did I would not stay at the Penn Stroud. For what we paid we deserved a better accommodation.

I am not giving one star for the rating because the front staff did accommodate my request and provided me with an exercise mat to use in the room which I thought was quite nice of them, and extra towels as we were initially given a very minimal number of towels.

Note to future patrons: some of the rooms require you to go up or down stairs to get to the room should this matter to you.

Date of stay: November 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helen Zimmerman, Sales at The Penn Stroud Hotel, Ascend Hotel Collection, responded to this reviewResponded 23 November 2022

Dear Valued Guest,

Thank you for taking the time to write a review about a recent stay. We sincerely appreciated the opportunity to welcome you to Stroudsburg and to The Penn Stroud.

A Quiet Policy is a policy at The Penn Stroud. Unfortunately, some guests disregard the policy and ignore what is required to be respectful of others when staying at a hotel. Noisy guests at a hotel is not the expectation and always ruins an otherwise exceptional stay. I would not be pleased under the same circumstances either.

Preferences of lighting vary, and I completely understand your point. The Penn Stroud has made every effort to coordinate lighting with the design of the guest rooms. Consideration has been given to your recommendations and comments.

It is always our goal to exceed the expectations of our guests. On behalf of management and staff, a sincere apology is extended to you for a less than enjoyable experience at The Penn Stroud.


Wishing you safe travels always.


Regards,




Helen Zimmerman
The Penn Stroud
Stroudsburg, PA
sales@thepennstroud.com






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Reviewed 29 September 2022 via mobile
Favorite hotel during a three week road trip!

Wonderful accommodations! Comfiest bed, good shower, great location.

Maria, “the breakfast lady,” made us feel like family with her warmth and hospitality.

Convenient to Delaware Water Gap (1/2 hr drive) and its beautiful waterfalls, trails, and scenery.

Located in the heart of Stroudsburg, the hotel is within walking distance of art galleries, shops, and restaurants.

Date of stay: September 2022
Trip type: Travelled as a couple
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Helen Zimmerman, Sales at The Penn Stroud Hotel, Ascend Hotel Collection, responded to this reviewResponded 3 October 2022

Thank you for writing a review about your recent stay at The Penn Stroud. It was our pleasure to welcome you to Stroudsburg.

We are always happy to hear "favorite hotel" and "the accommodations were wonderful". Thank you for your kind words. Maria sincerely appreciated the time she was able to spend with you.

If travel brings you back to Stroudsburg, please visit us again. Wishing you safe travels always.

Yours in hospitality,



The Penn Stroud Team

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