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Kathleen907
Anchorage, Alaska

Needs Work - but Good Stay

3.0 of 5 bubblesReviewed 24 Sept 2019
Four day stay with 3 adults in room (2 elderly) First, great staff, nice hot breakfast. Fresh cookies every day. Did I stay great staff...... I think they were undergoing renovations which they need. Had a room suite with two queens and separated area with sofa sleeper, small dinette, small frig, microwave and coffee stand. Room door was extremely difficult to open or close (actually a fire hazard), remote didn't work, sink drain broken, and sofa sleeper was horrible, ever spring was felt. Told front desk, they immediately had us move to new room. Door was worst, remote worked, drain ok, sofa sleeper horrible. Managed to grab several comforters and lay them on the sofa which made it much better. Door was still a serious issue, I was afraid to leave the elderly alone in the room. If there was a fire they would not of easily, if at all, been able to open the door. All that being said, I would stay there again.
Date of stay: September 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIE_Poconos, Guest Relations Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this review
Responded 1 Oct 2019
Kathleen, Thank you for sharing the specifics of your recent visit. We are glad you were happy with our convenient location, breakfast offerings, and front desk service. However, we are sorry you experienced trouble with the door to your rooms. We always appreciate knowing what our guests love and the things they would change. Thank you again, and we hope to have another opportunity to welcome you back.

Tatyana P.
Guest Service Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 19 September 2019

Harvey, maria, jerry and samode (probably missspelled) they are so friendly. Their hospitality made me feel so welcome, and not so sad being away from home.

Love the breakfast, and the pool is a very nice touche to keep me in shape.

Keep up the good work.

Date of stay: September 2019
Trip type: Travelled on business
1  Thank Serena M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StaceyC2091, Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 19 September 2019

Thank you so much! I am so glad that your stay with us was so memorable. I will share this with the staff as well. We look forward to seeing you again in the future.

Safe Travels,
Stacey C

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Reviewed 18 September 2019 via mobile

This was the first time I ever stayed in a hotel, so I was very nervous. But the staff here are so friendly, that I felt comfortable as soon as I set foot in the building. Got greated with a friendly smile. Breakfast is just as welcoming and inviting, everything tasted good, and everything was so clean.

Even though I was here for work, if I'm ever up in this area for vacation I would stay here again.

Date of stay: September 2019
Trip type: Travelled on business
1  Thank Serena14429
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StaceyC2091, Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 19 September 2019

Thank you so much for this wonderful review! I am so glad for your first experience in a hotel, that our hotel made it easier for you. I will share this review with the staff as well. We look forward to seeing you again!!

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Reviewed 16 September 2019

I stayed here for two nights while attending the Friday the 13th (Sept, 2019) Camp Crystal Lake Tour in New Jersey.

I really enjoyed my stay here. Steve at front desk was excellent for check-in and check-out, being thorough and helpful.

I liked my room...which was comfortable and clean.

The breakfasts were a highlight as well. It included a great variety of items to choose from (buffet style).

This left me with a great impression of this hotel chain.

Date of stay: September 2019
    • Value
    • Location
    • Service
Thank product-of-canada
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StaceyC2091, Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 19 September 2019

Thank you so much for leaving such a great review about our hotel! I will be sure to share this with Steven as well.

We look forward to seeing you again!

Safe Travels,
Stacey C

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Reviewed 13 September 2019 via mobile

Hi I was there last week and had a wonderful holiday. My boyfriend was visiting from Barbados so we found this hotel was exactly what we needed. Our check in experience was very efficient. The front desk lady Aida was very helpful in her knowledge of the local sightseeing attractions. I didn't know how to open the pool door and she came right over to let me in. Our stay there was nice and I'd stay again. The bed was comfortable and bathroom clean. It was also quiet and I don't think any sounds permeate between rooms. There was also a well equipped gym I liked the look of but didn't get to try out. But the pool was cool.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank Sarah S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StaceyC2091, Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 19 September 2019

Thank you so very much for leaving us such an awesome review! We look forward to seeing you again soon!

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Reviewed 11 September 2019 via mobile

First time staying at the Holiday Inn Express of Stroudsburg, and I must say I was impressed. Very clean and efficient design, I needed a room at the last minute and the staff was very accommodating, Aida at the front desk showed patience working with me over the phone securing a room and directions at a quickly filling up hotel. She made what could of been a stressful situation an accommodating and joyful stay. Will visit again for a stay.

Date of stay: September 2019
Trip type: Travelled solo
Thank L1403TRchristopherg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIE_Poconos, Guest Relations Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 12 September 2019

Thanks so much for choosing Holiday Inn Express Stroudsburg - Poconos for your stay. It is nice to read that we met all of your expectations and you were especially happy with the great service provided by Aida. I’ll be sure to share your compliments with my staff, especially with Aida and all of us look forward to welcoming you back soon.

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