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KNHD

perfect in all areas

5.0 of 5 bubblesReviewed 7 Nov 2019
This hotel and the staff couldn't have been more perfect. I always expect a very clean and comfortable room and this did not disappoint. The room was clean, the beds comfortable and the space larger than expected with a small kitchenette and couch. The breakfast was better than average for your typical complimentary breakfast with offerings of some healthy options: greek yogurt, hard boiled eggs, veggie sausage, egg white and veggie omelettes along with the typical items.
What put this over the top for us was the staff - especially Aida and Bob who were extremely kind and helpful. We were in town for several days for a family funeral and we received an EXCELLENT bereavement rate - even over a holiday long weekend. (just about half of the advertised internet rate). There was a room available to gather with family should we need it, they offered us a " goody bag" because the pool was being renovated (that didn't matter to us), offered us waters after our long drive. Cookies and ice water dispensers are available in the lobby. Personal service and extreme kindness. We highly recommend this hotel which is conveniently located off route 80 and we will certainly stay her again when we are in the area.
Date of stay: November 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 4 November 2019

A broken down vehicle brought us here, so it is fair to say that we weren't in the same mind set as when on vacation. First off, this hotel has easy access from I80. The rooms are clean, well maintained, and everyone we came in contact with was accommodating and genuinely friendly.

What put this location over the top was Tatyanna (manager), Aida, Victoria, Steve and Seth. We stayed three days (so far) while trying to find someone to repair our vehicle. Manager Tatyana, with the assistance of Aida and Victoria, eagerly presented ways to help ease our stressful situation. They found room promotions we were entitled to. They searched and printed repair shops in the area, and they offered basic toiletries since we hadn't planned on an overnight trip. Steve (the maintenance person) not only loaned us a wrench and a few other tools, he assisted my husband as my husband attempted to repair the truck, and then offered information about the places nearby that could possibly help. Unfortunately on a Saturday night, there isn't much that could be done. Nor on Sundays. With the daylight savings time change, I lost track of time for breakfast, but Seth generously arranged it so that I could have breakfast anyway while he cleaned and closed down.

Now, it's Monday and the truck is with the dealer. We're waiting and hoping it will be fixed today. As I titled this review "It doesn't get better than this", it's true. We were treated as though we were part of the 'family'. Everyone went way beyond what would be expected! I'd like to think that WE were special, but I watched how they treated other guests, and it was the same. People were greeted when they came in, and wished well as they left. It was a positive, warm environment all around and honestly, we don't always see that...right?

I will make it a point to stay here in the future when in the area. I will also recommend it highly to people I know.

Thank you guys! Thank you for your hospitality, your smiles and most of all, your genuine kindness.

Room tip: Close to major shopping and restaurants.
Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
Thank Regina D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2019 via mobile

What a little gem in Stroudsburg! We have come to love staying at Holiday Inn Express! You know what you’re getting - clean rooms, great staff and comfortable beds and pillows. The staff here was terrific!

Date of stay: September 2019
Trip type: Travelled with family
2  Thank Stephen G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIE_Poconos, Guest Relations Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 4 November 2019

Stephen, Thank you for the very nice review of the Holiday Inn Express Stroudburg - Poconos. We appreciate you taking time to write the review and for all the nice comments and recommendations. We look forward to your next stay with us. Take care and safe travels.

Tatyana P.

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Reviewed 25 September 2019

Four day stay with 3 adults in room (2 elderly) First, great staff, nice hot breakfast. Fresh cookies every day. Did I stay great staff...... I think they were undergoing renovations which they need. Had a room suite with two queens and separated area with sofa sleeper, small dinette, small frig, microwave and coffee stand. Room door was extremely difficult to open or close (actually a fire hazard), remote didn't work, sink drain broken, and sofa sleeper was horrible, ever spring was felt. Told front desk, they immediately had us move to new room. Door was worst, remote worked, drain ok, sofa sleeper horrible. Managed to grab several comforters and lay them on the sofa which made it much better. Door was still a serious issue, I was afraid to leave the elderly alone in the room. If there was a fire they would not of easily, if at all, been able to open the door. All that being said, I would stay there again.

Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
2  Thank Kathleen907
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIE_Poconos, Guest Relations Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 1 October 2019

Kathleen, Thank you for sharing the specifics of your recent visit. We are glad you were happy with our convenient location, breakfast offerings, and front desk service. However, we are sorry you experienced trouble with the door to your rooms. We always appreciate knowing what our guests love and the things they would change. Thank you again, and we hope to have another opportunity to welcome you back.

Tatyana P.
Guest Service Manager

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Reviewed 19 September 2019

Harvey, maria, jerry and samode (probably missspelled) they are so friendly. Their hospitality made me feel so welcome, and not so sad being away from home.

Love the breakfast, and the pool is a very nice touche to keep me in shape.

Keep up the good work.

Date of stay: September 2019
Trip type: Travelled on business
1  Thank Serena M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StaceyC2091, Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 19 September 2019

Thank you so much! I am so glad that your stay with us was so memorable. I will share this with the staff as well. We look forward to seeing you again in the future.

Safe Travels,
Stacey C

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Reviewed 18 September 2019 via mobile

This was the first time I ever stayed in a hotel, so I was very nervous. But the staff here are so friendly, that I felt comfortable as soon as I set foot in the building. Got greated with a friendly smile. Breakfast is just as welcoming and inviting, everything tasted good, and everything was so clean.

Even though I was here for work, if I'm ever up in this area for vacation I would stay here again.

Date of stay: September 2019
Trip type: Travelled on business
1  Thank Serena14429
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StaceyC2091, Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 19 September 2019

Thank you so much for this wonderful review! I am so glad for your first experience in a hotel, that our hotel made it easier for you. I will share this review with the staff as well. We look forward to seeing you again!!

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