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stebunny
East Islip, New York

Wonderful stay!

5.0 of 5 bubblesReviewed 16 Feb 2020
Easy check in! Everything was so clean. Great pool. Pizza delivery and delicious Morning coffee and breakfast with lots of choices. Front desk and breakfast staff were very polite and friendly and helpful!!
Date of stay: February 2020
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacey C, Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this review
Responded 21 Feb 2020
Thank you so much. We are so happy to hear that you enjoyed your stay here with us.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 8 February 2020

Awesome stay..breakfast was great all do to Maria. She was fantastic..Very personable and catered to our every need. When sitting outside also came across another employee named Harvey. He was also very nice and personable..Would definitely stay again only for them.

Date of stay: February 2020
Trip type: Travelled with friends
Thank 712laurier
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacey C, Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 8 February 2020

Thank you so much for this wonderful review! I am so glad to hear that your stay with us awesome! I will definitely share this review with the staff. They love to hear them mentioned in reviews. Maria is definitely a fantastic breakfast host. We hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2020

The rooms are great, they offer A LOT of space. They were also very clean The beds are very comfortable. The front desk staff , housekeeping and Manager was great also. They did a great job.
However there is this really bright star of an employee named Anna. She maintains the breakfast area and She was awesome. She kept the area very clean and well stocked. Not only that but she made sure all the tables were clean and that each guest was satisfied with their breakfast. She was so attentive and helpful. I came with my family for a brief vacation and everytime we ate breakfast she was such a big help I mean it was amazing and sweet.
So overall this hotel was great. When I come back to PA. I plan on staying here again.

Date of stay: January 2020
Trip type: Travelled with family
Thank marypQ5856KT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacey C, Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 7 February 2020

Thank you so much for the wonderful review you have left us. I am so happy to hear that your stay was great with us back in January. I will be sure to share this with the staff, as they love hearing all feed back from our guests. We look forward to seeing you again when back in PA.

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Reviewed 10 December 2019 via mobile

They gave me eat my breakfast early everyday. It was very nice of them, because I had live before the official breakfast time start. The stuff go above and beyond to serve customers. The food was good and they always have coffee and limonade. Sometimes they also have Otis Spunkmeyer cookies.

Date of stay: December 2019
Trip type: Travelled on business
2  Thank romany337
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacey C, Manager at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 8 January 2020

Thank you so much for leaving such an amazing review. I will be sure to share this with the rest of the staff, as they love hearing back from all of our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2019

Winter road conditions--ice, sleet, foolish drivers--led us to make an unexpected overnight stop in the middle of a four-hour drive. We had two rooms, both clean and comfortable. The staff members we interacted with were very nice and helpful.

There were a few brief power flickers the next morning, enough to disturb the room clocks and the pancake maker in the breakfast room. Maria, the person staffing the complimentary breakfast, not only attended promptly to restarting the pancake maker, but offered to bring me a plate of pancakes when it was ready. When the power went out again, shutting down the elevators, two other staffers helped us get down the unlit stairway with our luggage. A third person stood by to open the automatic door for us. The parking lot was cleared of snow.

The trip was much longer than expected and fairly stressful, but the staff at the Holiday Inn made it much less unpleasant than it could have been.

Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
Thank morgans138
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 November 2019

This is a mixed review so I'll break it down with the very good, not so good/the worst of it...

The very good - Easy check in & check out. Extremely nice staff, especially the breakfast crew! We had 2 ladies (one I believe named Maria) that were running around the floor during b'fast checking on things, refilling as needed. Maria greeted everyone each morning with - Good morning, how are you you? She stopped by the tables to check on the guests & both ladies were making sure everything was well stocked & not in need of a refill. The b'fast itself was okay. They have a decent selection to choose from. I wasn't crazy about the pre-made omelets though & I love a good egg b'fast while vacationing. One morning they had scrambled eggs as an option & I wished they had offered that as an option each morning because they tasted a little better. In any case, there's a good variety of b'fast items so should not be an issue.
Also, fresh hot coffee in the dining area around the clock! Yippee!!
*Just be certain to leave a tip for the b'fast crew as these people work their butts off to make sure the guests are having a great start to the day!

The hotel itself/our room was very clean & spacious. Comfy bed. Bathroom had a large counter (big plus for us ladies who bring just about everything with). Nice shower head, hot water & decent water pressure also a big plus! Wifi no probs. Entrance from parking area remained locked so that made us feel at ease.

The not so good/the worst of it - We were in one of the hot tub rooms. I'm thinking rooms 202, 302 & 402. There are probably more but we were in this line of rooms. First off, the alarm clock did not work. We needed to get an early start one morn & the clock never rang! Thankfully, I did use my cell as a backup but I normally turn off at nite & it only works if kept on (in case anyone was wondering)...
There was no info at all on the TV. No idea what channel we were switching to & no info button at all. That was a little annoying.
Front door was a struggle to open. I read another review that mentioned the same problem with the door sticking.
Parking, for the most part, was okay except for one rainy eve we went out for dinner & upon return we found the parking lot to be nearly all full. So, that could be something to keep in mind.

The bathroom - BIG issues here: Extremely slippery bathtub. They really should look into putting something better down to prevent slippage in the bathtub before someone has an accident. I was completely fearful of slipping on my ass each time I showered. There isn't even anything to hold on to in the bathtub... Not good.
The toilet appears to be very low-flow so maybe provide a plunger per room just in case... Bathroom has next to no ventilation either.

The overall worst part of our stay though, not sure if this is something to do with the hot tub rooms (?) but there was some crazy annoying loud vibration that went on & on & on for hours & hours & hours! It became quite maddening after a while but I did read a review before we booked mentioning something about this. I guess I didn't realize it was a hot tub room. No, I never bothered reporting it to the staff. We just rode it out & by the end of our stay, my husband & I agreed that due to this terrible, near constant, loud vibrating noise, we doubt we would be able to stay at this particular hotel if we return to the area again. Which is a shame because we did kinda liked the hotel overall. We had stayed twice at another area hotel in the past & this one is way cleaner & the staff here is way nicer & much more helpful! So that kinda sucks...

Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
Thank Helen_NuMetal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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