The location is very good for family anytime during the year. There are multiple activities for all ages. We enjoyed paintball, plane ride at Moyer aviation, horse back riding and snow tubing. Outlet mall is also very close to hotel. Rooms at hotel were descent size, service was good and we enjoyed breakfast.
We have never had an issue with a HIE room before. Our check in was smooth and friendly. When we got to the room we noticed that 3 out of the 4 lights over the vanity were not working. We could live with that. We were only there overnight. When we went to shower before bed is when we noticed the absolutely disgusting shower curtain liner. It had black mold spots on the bottom among other filth. One corner of the shower was black with mold. We had no soap or shampoo. If it had not been 9 p.m., we would have left. We didn't want to touch anything else in the room. If the bathroom was this bad, what about the rest of the room. We had no choice other than to sleep in the car, so we stayed. The carpet outside our room had not been vacuumed in a while. Breakfast was pretty much non existent. I am waiting on IHG to refund out cash and points.
We spent two nights here as walk-ins. Surprised to hear the hotel was full almost every night. It is close to the Interstate and Pocono attractions. This was our third Holiday Inn in a row and the most disappointing. There is definitely a difference in standards between hotels under the same brand. The room had a lot of problems, several that we did not see until after we were settled in. There was no desk lamp, no shower curtain, the sink drained poorly, no regular coffee pods, the only coffee creamer/sugar pack had already been opened and items missing, short on towels, short on cups, no door security latch, and a noisy air conditioner. The management was friendly and responded to our needs but it was tiring to keep going to the front desk and asking for things. The hotel is definitely operating short handed as there was no way this room should have been checked off as properly cleaned and ready. Despite being full they and charging a premium price for the rooms, they had very poor breakfast, and no housekeeping services.
Hi ERIC353,
I am glad you left feedback. Thanks for giving us a try!
I know it is upsetting that we did not meet your expectations in terms of our room cleanliness and limited amenities, including the breakfast options and housekeeping lapses. While we strive for quality service, I am sorry that you felt uneasy with this stay. Trust that I have informed our team regarding your review to make sure we always deliver satisfactory services. I also informed our staff about the kind words that you have shared. I hope to see you again and I'm sure it'll be better.
Cheers,
June A.
Case Manager
IHGService
My daughter and I just needed time away. Knowing before we went, this hotel would be limited due to the virus we took a chance. Very clean and comfortable!
AIDA, the front desk clerk is simply a gem in such difficult times. AIDA made everyone who came to this hotel feel like family!!!! She is always smiling and went out of her way to make sure all were safe and comfortable. It was so great to see her when coming and going!!! This is our new go to get away!
Thank you for letting us know how much you enjoyed your stay. We are so lucky to have such a great team. I will make sure Aida sees this review as I know it will make her day! We can't wait to see you again soon for another clean, comfortable stay.
- Your favorite Holiday Inn Express Team
I stayed 4 nights and they were nice, comfortable, quiet nights. Clean, with up to date furnishings and bath. The breakfast was above the norm, with actual hot - varied breakfast foods, compared to another hotel chain. Good location to town of Stroudsburg and the highway. I'll be back !
Thank you so much for this wonderful review. I am so happy to hear that everything was top notch here. We look forward to seeing you again on your next trip!
Safe Travels,
Stacey C.
