Very comfortable beds very clean great location for the Pocono race track. Be sure to go eat at triplets restaurant
Hotel is close to grocery stores in the mountains and please be sure to eat at triplets restaurant. It was awesome and the breakfast in the morning was very nice.
The friendly, helpful staff, plus the remarkably clean room, made this a wonderful stay. Tara, Jojo and the housekeepers deserve a pat on the back. Parking is also plentiful and convenient. The hotel is close to downtown and major thruways, but just off the beaten path. I wish I could always find and location and staff this nice!
Staff was friendly and helpful. Place was clean. Breakfast area was great. The manger Jojo was very nice and friendly. I would stay here again I would recommend this place to anyone that needs a place to stay in the area
Upgrades to the hotel look fantastic, breakfast choices are plentiful, staff services have a excellent touch on par with other higher tiered hotels.
Pool is heated , location is right in the middle of town.
Certainly the worst hotel I've ever stayed in, and book ever book from a trip/hotel booking app because they'll take you money and lose your reservation where your forced to pay again and try to get a refund from the booking app. The hotel is dirty, no towels in bathrooms shower doesn't work and has cold water, wall sockets don't work so forget about plugging anything in... Would NEVER stay here again
Hi Daniel W,
Thank you for letting us know of these concerns. We appreciate you choosing Holiday Inn Express & Suites Stroudsburg-Poconos for your stay and appreciate you doing business with IHG Hotels and Resorts.
We strive to give excellent and impressive service to all our guests, and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future. I’ve also sent you a private message to obtain additional details about your stay.
We value your feedback and welcome the opportunity to serve you better. I look forward to your response.
Sincerely,
Crisel V.
Case Manager
IHG Hotels & Resorts Service
