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Mary Ann F

Thank you Asma.

3.0 of 5 bubblesReviewed 2 Jan 2025
I would like to highly commend Asma who works there. She had gone beyond the call of duty. She was so helpful and also so friendly. She catered to the kids and the kids loved her. I needed to bring food to one of the kids and she wrapped it up for me and asked if there was anything else she could help me with. She is definitely a wonderful person. The only problem I had was that there was no hot water, only warm, in my room which was 212. I would recommend the Holiday Express in Stroudsbury, Pa.
Date of stay: December 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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IHG Service, Owner at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this review
Responded 3 weeks ago
Hello Mary Ann F,

Thank you for your stay at the Holiday Inn Express & Suites Stroudsburg-Poconos, Pennsylvania.

We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.

I hope you stay with us again!

Best regards,

Clayton G.
Case Manager
IHG Hotels and Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 25 December 2024

Close stay to camelback for skiing. Nice spacious clean room for family of 4. Free breakfast. Nice employees. Not far from many restaurants. Close to many highways.
We had a good stay.
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Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Thank Rashi S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2024

I stayed here for a wedding at the Stroudsmoor Country Inn. It was excellent service from the desk saying I could check in early, The housekeeping department helping me with scissors and a toothbrush I needed. Additionally, Holly was super helpful in helping me w Uber. She went above and beyond to answer my questions and assist me. Esma was the breakfast attendant and breakfast was well stocked and very clean. She was available at all times. All in all very clean, quiet rooms and lobby. I’d stay again!

Date of stay: October 2024
  • Trip type: Travelled solo
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Thank Pam M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 September 2024

The room had a stale smoke smell and it was said to be smoke free. It was in an area that wasn’t very appealing. The breakfast was not up to par as the other Holiday Inn Express breakfasts. It is ok and clean if you need to stay in that particular area, but I would stay elsewhere next time.

Room tip: The ac unit goes off and on all night which kept me up.
Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank Lindy H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 July 2024

Could be so much better. The room was nice However, there were numerous issues with the property. We stayed on the 3rd floor. The ice machines on the 3rd AND second floor did not work. The door to the pool and fitness rooms were not locked-any child could easily have wandered in and..... The cooling/heating system did not work well and had to have the temperature constantly adjusted. There is a slight height difference between one part of the room and another. There was chipped paint in at least one small area. I wish to stress that overall, the experience was ok. But adding up all these (mostly) minor issues does count.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank TREK39
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Stroudsburg-Poconos, an IHG hotel, responded to this reviewResponded 26 July 2024

Dear TREK39,

Thank you for selecting our Holiday Inn Express & Suites Stroudsburg-Poconos while visiting Stroudsburg and for providing feedback about your experience. It's a pleasure having you as our guest.

I am truly sorry you did not experience an exemplary stay due to our ice machines and our cooling systems not working properly. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's cleanliness and sleeping quality were still appreciated.

Please grant us the opportunity to prove ourselves again.

Best Regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2024

The room was clean and comfortable. The front desk at check in was accommodating and friendly. The staff at breakfast time was great Asma was very nice lady during breakfast. I loved the pool because it was raining the whole two days! It is good that it is close by downtown Stroudsburg and they have from the Mall in 611 Rt nearby to the lovely local and historic buildings close by. I was super hungry the first night passed midnight and Wawa was a few minutes away loved it!!!

Room tip: Do remember that if you are more than three people and you didn’t put it on the reservation request for more towels at check in!
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Navigator65177825194
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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