Highly recommend...pool was nice, fireplace was a great add. Property was clean and staff was friendly and helpful. Breakfast was fresh and hot. Next time we want to add a hot tub! Location is perfect for us, near all of our regular Pocono activities. We will definitely stay here again!
We are very happy you had a pleasant stay with us. We are looking forward to see you soon.
Iris Kozlowski
Front Office Manager
This Best Western "Plus" wasn't much of a plus. The first floor hallway where our room was located smelled like pot and was musty. Fortunately, the room didn't smell like pot but it was musty. So much so that we could feel it in our throats and eyes. The building is very old. The bathroom door barely closed and if you didn't close it all the way, it would snap back and hit you. The decorations were decent and modern and the TV along with the HVAC were in good working order. I was expecting more from Best Western, especially based on the pictures being advertised on your site.
We only stayed for one night and checked in at 10 PM. We didn't have the energy to report the musty issue and potentially change rooms (if available).
Thank you for taking the time to submit your comments regarding your recent stay. Our housekeeping and maintenance staff have since fixed all of your concerns.
Iris Kozlowski
Front Office Manager
This is terrible. I’ve stated here a number of times over the years. Let me explain. My family owns homes here, but I prefer the privacy of hotels when I visit. This is the closest hotel to the Tannersville outlet malls without actually having to stay at the Poconos Casino hotel. Given the location, you would think that whoever owns this place would invest in it. Nope. It’s a dive with premier pricing. I’ve not really been a fan of Best Western in general because my experiences are typically same as this whenever I choose to stay with the BW chain.
My room was mostly clean (except for a used lotion in the bathroom, and what potentially looked like an old blood stain on the carpet). The front desk was helpful. That’s where the compliments end. The general condition of the hotel is disappointing. I requested a room change after spotting roaches in the room.
Despite the convenient location, I’m not sure that I will be staying here again. In fact, another stay here is very unlikely for me, as I only expect the quality to worsen over time. I would rather drive to Allentown and stay at a decent hotel.
Thank you for taking the time to submit your review, I do apologize that your stay was not a pleasant one we are working hard to make sure that our guests are completely happy when they stay here.
terrible musty smell on our entire floor 1. Some pool chairs need to be trashed, waaay too rusty. Very friendly personnel. My compliments to the Breakfast attendant. She was wonderful. Better maintenance throughout hotel . Must air smell was overwhelming in the hallway of floor 1. Unacceptable.
Thank you for taking the time to submit your review regarding your recent stay with us. We do apologize about the musty smell on the first floor we have made our staff aware of it and we have since fixed your concerns.
Iris Kozlowski
Front Office Manager
The room was clean and the staff was helpful and friendly. The room was just a bit smaller than previous rooms at other locations. The shower was broken so we couldn’t shower which was very unfortunate. I was also charged an additional $50 and not sure why. A lot of money for a small room and broken shower
We do apologize for any inconveniences you encountered with your stay we did addressed them with our maintenance staff and they have since been rectified.
