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Was the only affordable hotel left for race weekend. Hotel was just ok. It was clean. The room was small, and the bathroom was basically a closet with a door that almost hits the toilet. It's gard to go in the bathroom , you have to squeeze between sink and toilet to close the door. The walls in room need to be washed, there's weird splatter stains all over. The beds were comfy. The air is horrible and it blows into the curtains which puts off a gross cherry vape like order, we had to push the curtain into the window and put a pillow in front so the air could move into the room. The breakfast was just ok, the coffee was undrinkable from a weird machine that holds other stuff so it didn't feel like or taste like fresh brewed coffee. Only bonus about the hotel is its close proximity to outlets(2 minutes), mt airy casino(8 minutes), and 20 minutes from pocono raceway.
Date of stay: August 2023
Trip type: Travelled as a couple
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eileen poisson, Other at Best Western Plus Poconos Hotel, responded to this review
Responded 28 Sept 2023
Thank you for your review.
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We stay here every year. The location is convenient to many destinations in the area. The breakfast is great - good selection and everything is well-prepared. The front staff is always pleasant. Parking is adequate and the indoor pool area is great.
Date of stay: July 2023
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eileen poisson, Other at Best Western Plus Poconos Hotel, responded to this reviewResponded 29 September 2023
Thanks for choosing once again to stay with us
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I priced several hotels in the area and his one was the cheapest. I was expecting a low quality room since it was $100-$200 cheaper than other hotels. But I was pleasantly surprised. From the checkin which was excellent. I felt welcomed from the start. The room was clean, cool and decorated modern. No bad paintings and old blankets. It was a homey decor. Our room had a fireplace and separate hot tub/living room area that was nice for copying up watching TV. The breakfast was delicious. Not just a continental breakfast...it had bacon, eggs, waffles, cereal, pastries, etc. I will definitely use this hotel again.
Date of stay: July 2023
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eileen poisson, Other at Best Western Plus Poconos Hotel, responded to this reviewResponded 29 September 2023
We are thrilled you enjoyed your stay
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Overall our stay was not bad. We liked being out of the city, but still able to order food delivery. The pool was not clean though. To the point that we complained and were told it would be cleaned buy it was not before we left.
Date of stay: July 2023
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eileen poisson, Other at Best Western Plus Poconos Hotel, responded to this reviewResponded 29 September 2023
We apologize for the pool issue.
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We were at the Poconos for a dance competition at a nearby big convention center/resort. It was refreshing to go off those grounds and stay at a quiet room, with a hot breakfast, close to restaurants and ice cream places. The reception desk was extremely curteous and helpful.
Date of stay: July 2023
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eileen poisson, Other at Best Western Plus Poconos Hotel, responded to this reviewResponded 29 September 2023
We hope you come back to visit with us again. Thank you for choosing Best Western Plus.
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We stayed 6/2/23, bathroom is a tight squeeze, small. Has a nice indoor pool and we had a room near breakfast. Plentifu variety ofl items for breakfast, you'll walk away full, my black coffee ☕ didn't taste too good though . Powerful water stream in the 🚿 shower, pillows too thick and enough channels on the tv, can tell the TV's are old , need new ones with better clear picture. We enjoyed our stayed . Restaurant's, eateries nearby . Park vehicle in the front of hotel, back looks sketchy .
Room tip: Ice machine, one Arcade machine and sodas and snacks machine on 2nd floor as is breakfast room . Lady that morning kept everything stocked.
Date of stay: June 2023
Trip type: Travelled as a couple
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eileen poisson, Other at Best Western Plus Poconos Hotel, responded to this reviewResponded 29 September 2023
Thank you for staying with us.
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC