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Reviews (257)
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19 - 24 of 257 reviews
Reviewed 30 April 2018

Our room was not very clean. There was one coffee cup and no drinking cusp in the room. We asked for a ground floor because we have trouble walking stairs( no elevator}. They said ground floor was not available. This hotel is under new management. We have been staying there for the past 5 years, and never ran into problems. Next year we shall be staying at another hotel. When we went to check out there was no one at the front desk, only a sign saying " Will return in 15 minutes.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Helene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Quality Inn & Suites Conference Center, responded to this reviewResponded 3 July 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.


On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2018

This hotel is just off Interstate 81 . It's convenient to the Casino / race track -approx. 2 miles away. It's rooms are in the process of being refurbished and are "clean " by most standards. Continental breakfast was OK . Middle of the road pricing and the desk clerks were very cordial.

Stayed: April 2018
Thank Doug C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Quality Inn & Suites Conference Center, responded to this reviewResponded 3 July 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018 via mobile

I have visited many hotel this is one of the best hotel I have ever visited. Staff is supporting, service is also very good. Room and bathroom were clean. Great scenario from the hotel window. Rooms are easily accessible from the parking.

Stayed: March 2018, travelled with friends
1  Thank Jay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Quality Inn & Suites Conference Center, responded to this reviewResponded 3 July 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
11
Reviewed 15 April 2018 via mobile

Liked the ambience of my room, is set in a lovely environment! I went during the winters and woke up to slowly drizzling snowflakes❄ which made for a great view from my room. The complimentary breakfast too wasn't half bad. Would totally recommend for friends/family!!

Stayed: March 2018, travelled with friends
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Quality Inn & Suites Conference Center, responded to this reviewResponded 3 July 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018

I'm going to start with a disclaimer that for the cheap price, I didn't expect too much. Our room was supposed to be non-smoking and it smelled like an ashtray. They bathroom still had hair all over it and the bathroom door looked like it had been kicked in. The bottom of the tub was all black. My husband complained and we got a different room which looked like it had been refurbed a little more than the other.

I'm not sure what's up with the doorhandles in the place but both rooms, the handles were really loose. We almost couldn't get into our 2nd room. Housekeeping yelled from the courtyard to pull the handle up, which we had tried, but she never made sure to help that we got in.

The only benefit to the location is that there is a TGI Friday's attached which made it easy for dinner and drinks without driving.

Shady guy in the parking lot asking if we wanted help bringing our bags upstairs. Banging on the door next to us at 3 a.m. with people yelling to go away. Next time I'll pay more money for a better hotel that I won't have to worry about our security.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank 73KT64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Quality Inn & Suites Conference Center, responded to this reviewResponded 3 July 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.


On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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