Val who checked us in was excellent - efficient, friendly and very competent. The first impression of both the lobby and our room was very nice - nicely decorated, clean and everything in place for what we needed. However, we stayed 6 nights, and the housekeeping staff was either not sufficient or the laundry was having issues because we had to wait until 5 or 6pm every evening for any clean linens and/or room clean up. We are fairly easy going, so this was not a big issue for us, but we did see how this can be an issue for the overall impression. Diane was very good at getting us clean towels as soon as they had them, and she was very pleasant. Allowing pets (dogs in particular) throughout the entire place is problematic; we were definitely disturbed with a dog across the hall from us barking incessantly for a good hour until we finally complained, at which time it was remedied fairly quickly. However, I think that it would be better if they restricted pets to one building so that pet issues, both with noise and cleanliness is limited to one area. Breakfast was very busy and only attended to by one person. The coffee machine was constantly not working properly or at all; the juice machine was also not working properly (dispensed juice in a concentrated form that needed a LOT of dillution) but there was no sign indicating how to resolve any issues, and the attendant was working hard enough for at least two - three people just trying to keep up and keep everyone relatively happy. If she had had some help, it's possible that someone would have had time to think about a sign on both machines to help things run smoother and to keep people from complaining as often. They also ran out of bananas for three of the days we were there. In spite of these issues, we were not overly annoyed (no deadlines to get to; very relaxed with a lot of flexibility) but can see how anyone with specific needs and time constraints might not have much patience with how the place is run/staffed. Would I stay there again? Yes. Hopefully, they have someone who has the time to read reviews and to think how to remedy the issues that are probably unnecessary and detract from people giving them a 5 star rating.
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- Also Known As:
- La Quinta Inn Charleston Riverview Hotel Charleston
- Charleston La Quinta
- La Quinta Charleston