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“Good but could be better”

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La Quinta Inn & Suites Charleston Riverview
Ranked #53 of 62 Hotels in Charleston
Reviewed 17 August 2015

Val who checked us in was excellent - efficient, friendly and very competent. The first impression of both the lobby and our room was very nice - nicely decorated, clean and everything in place for what we needed. However, we stayed 6 nights, and the housekeeping staff was either not sufficient or the laundry was having issues because we had to wait until 5 or 6pm every evening for any clean linens and/or room clean up. We are fairly easy going, so this was not a big issue for us, but we did see how this can be an issue for the overall impression. Diane was very good at getting us clean towels as soon as they had them, and she was very pleasant. Allowing pets (dogs in particular) throughout the entire place is problematic; we were definitely disturbed with a dog across the hall from us barking incessantly for a good hour until we finally complained, at which time it was remedied fairly quickly. However, I think that it would be better if they restricted pets to one building so that pet issues, both with noise and cleanliness is limited to one area. Breakfast was very busy and only attended to by one person. The coffee machine was constantly not working properly or at all; the juice machine was also not working properly (dispensed juice in a concentrated form that needed a LOT of dillution) but there was no sign indicating how to resolve any issues, and the attendant was working hard enough for at least two - three people just trying to keep up and keep everyone relatively happy. If she had had some help, it's possible that someone would have had time to think about a sign on both machines to help things run smoother and to keep people from complaining as often. They also ran out of bananas for three of the days we were there. In spite of these issues, we were not overly annoyed (no deadlines to get to; very relaxed with a lot of flexibility) but can see how anyone with specific needs and time constraints might not have much patience with how the place is run/staffed. Would I stay there again? Yes. Hopefully, they have someone who has the time to read reviews and to think how to remedy the issues that are probably unnecessary and detract from people giving them a 5 star rating.

  • Stayed: August 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Mrscruisingbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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382 - 386 of 1,127 reviews

Reviewed 17 August 2015

The service here is good, so also is the room. The only drawback was that the telephone was not connected, the wifi very very slow. Breakfast was good but the coffee machine didn't work well & stopped after 2 cups, the juice machine too didn't work as the orange juice came out very thick & you had to add water to it. If you are cruising, this is very close to the port (not walkable). Taxi is just $6 per person, parking is free. Booked this through hotwire & got a room facing the marine port. Also the AC was very loud.

Room Tip: Get a room facing the marine port.
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  • Stayed: August 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank lorraineval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Whitstable, United Kingdom
2411
Reviewed 16 August 2015 via mobile

Standard hotel with good basic faculties and a nice pool and lounger area. Location is ok, next to the marina but a short car drive to the centre of Charleston. Breakfast was included but quite sparse which is perhaps to be expected considering the price. Room was clean and spacious with comfortable beds and a reasonably sidled bathroom.

Stayed: August 2015, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2015

We were hoping this would be our go-to-place for this area but the price was high for no fridge, no micro, small pool, dismal breakfast and s l o w check-in. Love the fact that they allowed dogs and great that California Dreaming is right beside it so you can watch the boats come into the marina. Good location overall but doubt we'll return.

  • Stayed: July 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank itsallgood854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2015

Read so many negative reviews about this hotel so I was reluctant to book, however, everyplace I checked into the days I wanted was either booked or overpriced so I took a chance.
This hotel could be REALLY nice but faces many challenges, since this is a review I will stick to the facts;
Front desk; most excellent, friendly and competent… THANK YOU Allen
Room; my room was nicely decorated, clean and a good but noisy A/C.
Hallways; Dogs are allowed in the hotel and hearing dogs bark from other rooms was a tad much, with dog hair and people the hallways were clean in the morning but at mess at night.
Breakfast; limited choices but sufficient, the eating area is small and usually very crowded, the single hotel employee trying to keep up with the customers is a very tall order for anyone.
Internet; hit and miss, great at times and awful others.
Pool; fine, but I did not use it.
Hotel employees; very helpful and accommodating.
Overall; I might consider staying again, I just do not understand why staffing is so thin at a very large and busy property, limiting pet access to specific floors and paying attention to detail would make this a very nice place.

  • Stayed: August 2015, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Cruisinbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Charleston Riverview

Address: 11 Ashley Point Dr, Charleston, SC 29407-7553
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 62 Hotels in Charleston
Price Range: S$125 - S$296 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Charleston Riverview 2.5*
Number of rooms: 175
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Also Known As:
La Quinta Inn Charleston Riverview Hotel Charleston
Charleston La Quinta
La Quinta Charleston

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