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“Nice - one night stop”

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La Quinta Inn & Suites Charleston Riverview
Ranked #54 of 61 Hotels in Charleston
Reviewed 14 August 2017

Dog Friendly stop while travelling. Rooms were clean, as I have found most La Quinta properties. This is not a high-end hotel but it was very nice. Breakfast was a great treat for getting us out on the road easily. Stayed at two La Quinta properties during this three night trip...happy with both!

Room Tip: Stayed in Main building with attached pool and breakfast area.
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  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Hopingforlotsofsnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Charleston Riverview, responded to this reviewResponded 14 August 2017

Dear Valued Guest,

We are happy to hear that we were able to accommodate your needs and that you appreciate our pet friendly policy. Your feedback is greatly valued and will be shared with management. As always, we thank you for continuing to choose La Quinta!

Sincerely,

Danielle
LQ Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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31 - 35 of 1,112 reviews

Reviewed 8 August 2017 via mobile

Very nice and clean. We checked in and went to our room, we discovered the floor was soaking wet around the A/C unit. We promptly notified the maintenance staff and they immediately responded. He drained the water out and vacuumed up the excess water and apologized for any inconvenience. We would def stay there again, my son lives on James Island so this was very convenient for us. We really like the location on the waterway and California Dreaming Restaurant.

Stayed: August 2017, travelled with family
Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Charleston Riverview, responded to this reviewResponded 10 August 2017

Kathy,
Thanks for taking the time to post a review of your recent stay and your kind words about our convenient location. We are extremely sorry for the mishap with the A/C, but were glad to hear that our maintenance staff resolved the issue for you immediately. We look forward to having you as a guest again in the future.
Sincerely,
Bennie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017

The hotel was clean. We had constant problems with the door lock. The place was noisy at all times of the day and night. The shower nozzle fell off in my hand. The staff never changed the light bulb even when I removed it and left it on the table for them. The pool is rented out to a swim instructor for toddlers in the mornings. I would not stay here again.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank martyandrewc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Charleston Riverview, responded to this reviewResponded 8 August 2017

Marty,

We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. This is certainly not the experienced we hoped you would have with us. Please note that your concerns regarding maintenance issues have been passed on to our Maintenance and Management Teams. We do hope you give us another chance as we will definitely improve our services.

Sincerely,

Danielle
LQ Customer Care

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Reviewed 5 August 2017 via mobile

Stayed with my family and pet we loved it nice location room was clean and very nice at check-in we were greeted with a smile short walk to a good restaurant nice pool area I found a great place to stay when I visit again

Stayed: August 2017, travelled with family
Thank Steven N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Charleston Riverview, responded to this reviewResponded 7 August 2017

Steven,

Your review was such a delight to read. Your comments will be shared with our entire staff. We look forward to providing you with the same level of top notch service in the future!

Sincerely,

Danielle
LQ Customer Care

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Reviewed 1 August 2017 via mobile

My husband and I just spent the weekend here and LOVED it!! The location and the room were perfect, the only complaint is the staff. It started with check-in, we walked in completely drenched and stood with another group for about 10 mins before anyone came from the back room to assist us. When the clerk did help us, she lacked all basic human courtesies... It was literally "Let me see your ID and card, here is your room key". That was it, no information about checkout or breakfast or anything. Another time we went to purchase some drinks and again stood around waiting for someone to come from the back... Then she laughed saying she has no idea we were there. Overall, it was still a great stay but the staff could use a bell at the front desk and training on basic pleasantries.

Stayed: July 2017, travelled as a couple
1  Thank 7,432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Charleston Riverview, responded to this reviewResponded 2 August 2017

Dear Valued Guest,

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are pleased that you had a good stay overall. However, we are so sorry that you encountered less than stellar service during your stay. This is definitely not the kind of experience we want our guests to have. We will make sure your comments are shared with our Management Team, so we can use them for further training purposes. We do hope you choose us for your future travels.

Respectfully,
Diana - LQ Customer Care

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Additional Information about La Quinta Inn & Suites Charleston Riverview

Address: 11 Ashley Point Dr, Charleston, SC 29407-7553
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 61 Hotels in Charleston
Price Range: $128 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Charleston Riverview 2.5*
Number of rooms: 175
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Also Known As:
La Quinta Inn Charleston Riverview Hotel Charleston
Charleston La Quinta
La Quinta Charleston

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