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“Almost perfect stay - just wish the internet speed wasn't glacial”

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Crowne Plaza Greenville
Ranked #25 of 64 Hotels in Greenville
Reviewed 28 June 2017

My 17 year old son and I stayed at the Crowne Plaza in Greenville for four nights while attending a showcase baseball tournament. The hotel ranked high for almost every category. The biggest issue during our stay was the glacial internet speed that made conducting any work nearly impossible.

The room itself was clean and comfortable. The beds were nice with a good assortment of pillows. The bathroom was spacious. Everything was laid out nicely. In addition to the Ruth Chris Steakhouse on property, the hotel has a tremendous amount of different restaurants within a 5 - 10 minute drive.

As a gold member we were supposed to receive upgraded internet automatically. If we received the upgraded internet than I feel extremely sorry for those relegated to the standard internet. I sincerely believe dial up internet from 20 years ago was faster than what we had in our room. On several occasions I had to go downstairs to the business area to conduct simple tasks such as looking at email or finding a telephone number on a website. I mentioned the problem to the front desk on two occasions. They mentioned several people were complaining and that they were working on the issue.

Again, maybe I am putting too much weight on how bothersome the internet issue. However, when everything else was great this stuck out like a sore thumb.

  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank milkmaninflorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg G, General Manager at Crowne Plaza Greenville, responded to this reviewResponded 27 July 2017

We thank you for taking the time to share your 4 star guest experience at the Crowne Plaza Greenville. We were disspointed to learn of your experience with our internet . As a business hotel we certainly understand the importance of fast and error free Wi-FI and as such we have just invested in a new upgraded Wi- Fi package for our guests. We now have 500 MB bandwidth coming into the hotel with 10 access point units per gust room floor . Our signal strength is excellence through out the building. We would certainly invite you back on your next visit to Greenville to experience the hotel's new upgraded Wi-Fi
It will be our pleasure to welcome you back on your next visit to Greenville. With gratitude, The Crowne Plaza Greenville Team

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13 - 17 of 292 reviews

Reviewed 18 June 2017 via mobile

There are now ways to truly explain the high quality of this place, from the moment you walk in the door you are met with helpful kind thoughtful professionals. Rooms are amazing bars on sight are excellent. Ruth Chris steak house on site. You could spend a great weekend here with out ever leaving the building if you are in the area you must give this place a visit.

Stayed: June 2017, travelled as a couple
Thank srb1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg G, General Manager at Crowne Plaza Greenville, responded to this reviewResponded 27 July 2017

Thank you for the outstanding review of your stay at the Crowne Plaza Greenville. Your review is a pleasure for us to read and we are delighted to learn that the service provided by our associates surpassed your expectations. We are thrilled to share your compliments with our entire team to recognize them for a job well done. We look forward to serving you again when your travels bring you back to Greenville SC .

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Reviewed 29 May 2017 via mobile

Stayed here for 5 days visiting family and the service was excellent from front desk staff to housekeeping and room service. Everyone was very attentive and friendly. I will stay here again. Just wish the pillows were a bit softer and beds queen size instead of full. Otherwise a great stay!

Stayed: May 2017
Thank Louise U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg G, General Manager at Crowne Plaza Greenville, responded to this reviewResponded 27 July 2017

Thank you for the outstanding review of your stay at the Crowne Plaza Greenville. Your review is a pleasure for us to read and we are delighted to learn that the service provided by our associates surpassed your expectations. We are thrilled to share your compliments with our entire team to recognize them for a job well done. We look forward to serving you again when your travels bring you back to Greenville SC .

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Reviewed 28 May 2017

Room was clean and nicely decorated. The mini fridge served us well as we stayed here for the Gallabrae (Greenville, SC) Scottish games at Furman University. The grounds are beautiful and the inside of the hotel is immaculate. Housekeeping was cleaning the lobby constantly, keeping it looking great all day long. Staff was friendly and engaged us every time we walked in the front door, welcoming us. Even when I walked out to the car to get a second suitcase, the receptionist welcomed me back and asked if I needed help with additional bags?
We were offered a free round of drinks in the hotel bar and a free appetizer at Ruth's Chris steakhouse when we checked in. After enjoying the California cabernet sauvignon in the hotel bar, the free appetizer persuaded us to dine at Ruth's Chris Steakhouse with out having to leave the hotel. The steak was to die for and the waiter was amazing. Andrew provided free samples of the fried oysters, gave me a free bread pudding for dessert and offered a slice of flourless chocolate cake (to go) for my wife. Could not have been nicer. Plus, the breakfast buffet is from Ruth's Chris as well. We enjoyed a delicious breakfast this morning then headed for home. What a great weekend stay! Can hardly wait for the Scottish Games next year.
They also have a nice fitness center, meeting rooms and banquet facilities if you need them. The indoor pool looks to have been remodeled recently with a nice deck, lounge chairs and easy access to the fitness center.

Room Tip: All the rooms are nice, clean and quiet. One side faces the highway and the other side faces the Ma...
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  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg G, General Manager at Crowne Plaza Greenville, responded to this reviewResponded 27 July 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us at the Crowne Plaza Greenville. It's something our staff takes great pride in, so we value your feedback. We look forward to our next opportunity to be of service.

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Reviewed 25 May 2017

This hotel is well positionned if you come from Greenville/Spartanburg International Airport and want to spend time in Greenville without suffering traffic jumps as it often occurs in downtown. The hotel is nice but not recent. Rooms are comfortable and clean. Each bedroom is well equipped. The breakfast is always the same but acceptable. the restaurant attached to the hotel is very expensive.

Room Tip: Chose rooms seeing towards the parking
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  • Stayed: May 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank claudionauta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Greenville, responded to this reviewResponded 8 June 2017

Dear claudionauta,

Thank you for your recent stay with us and reviewing our property. I am delighted to know that you liked the fine location of our hotel in the area and enjoyed your stay. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGService

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Additional Information about Crowne Plaza Greenville

Address: 851 Congaree Rd, I-385 exit 37, Greenville, SC 29607-3521
Phone Number:
Region: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Greenville
#14 Business Hotel in Greenville
Price Range: $153 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Greenville 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
The Crowne Plaza hotel is located directly off Greenville's I-385 inner loop 8 miles from Greenville- Spartanburg airport (GSP). Just minutes from Greenville's vibrant uptown entertainment and dining district, the Bon Secours Wellness Arena and T.D. Convention Center with plenty of free parking for cars & motor coaches. Complimentary shuttle service is provided to the airport, downtown Greenville and within a 5 mile radius of the hotel from 6am- -11pm.Downtown shuttle service is not available after 5pm on Friday or on Saturday.Just up the street from the Haywood Shopping Mall with a wide variety of dining options close by.Your will enjoy 202 beautify appointed deluxe king and double bedded rooms all with Crowne Plaza's plush pillow top Sleep Advantage beds. For your comfort and enjoyment we provide the following amenities and services... 5MB of Complimentary High Speed Wireless Internet Service in all guest rooms and public areas ,24 hour fitness center,Indoor heated pool for year round enjoyment ,Room service form 6am -11pm daily,The award winning Ruth's Chris steakhouse located in the hotel. Our lobby lounge and all day dining room located in the hotels sky- lit atrium provides all day dining with a great selection of appetizers, sandwiches salads and your favorite beverages • National Winner of Crowne Plaza Hotel's Quality Excellence Award. Ruth's Chris provides all food and beverage service throughout the hotel including room service, all day dining and banquets and of course visit their main dining room to enjoy their famous mouth watering custom aged Midwestern beef broiled to perfection. The Crowne Plaza is the "The Place to Meet" with over 7,000 sq.Ft. Of event space, the hotel can host meetings and banquet from 10-400 guests and earn IHG Meeting Rewards Points for your events. ... more   less 
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Also Known As:
Crowne Plaza Greenville Hotel Greenville
Greenville Crowne Plaza

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