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Hilton Garden Inn Hilton Head
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All reviews parking garage convenient location nice stay front desk staff lobby island elevator
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Reviewed 30 March 2022
The staff makes up for the Hotel's small problems.

Don't ever take for granted how you are welcomed into a Hotel, I had a previous experience that makes me appreciate the people at the Hilton Head Garden Inn. Sam was always ready with a smile and did whatever sh could to make your stay feel like you are visiting a friend. I can tell that they have had hard times, the bathtub had some patching that was not the best, but everything else was very pleasant. It is not on the Island itself, but so close that you learn to appreciate the drive over the bridge.

Date of stay: March 2022
    • Value
    • Rooms
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susana Cook, General Manager at Hilton Garden Inn Hilton Head, responded to this reviewResponded 31 March 2022

Thank you so much for taking the time to give us your feedback. We are so happy to hear that our staff made you feel welcome and you enjoyed your visit with us. We will make sure to let Sam know about your comments. She is a true asset to our team. We continue to work hard to improve our facilities, so we appreciate your comments. We do hope that you choose to stay with us again next time you visit the Lowcountry.
Respectfully,
Susana Cook

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Reviewed 9 March 2022 via mobile
Nice stay, staff very friendly

We stayed here for 3 days and had a lovely time. Staff was very friendly and efficient. The gentleman working the breakfast was outstanding. He was Essentially a one man show. Friendly and helpful. Place was clean and well maintained. Only received room clean upon request as per the pandemic changes. Room was comfortable and nice location for many restaurants and shops.

Room tip: Parking in the lot or underneath.
Date of stay: March 2022
Trip type: Travelled as a couple
Ask O3783LUdianek about Hilton Garden Inn Hilton Head
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christina Yuschalk, General Manager at Hilton Garden Inn Hilton Head, responded to this reviewResponded 23 March 2022

Dear guest: Thank you very much for taking the time to give us your feedback. We are thrilled to hear that you enjoyed your vacation with us along with our friendly staff and comfortable facilities. We will make sure to pass along your comments to the entire staff. We hope you stay with us again next time you visit the Lowcountry. Sincerely,
Susana Cook, General Manager

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Reviewed 8 March 2022 via mobile
Hotel hvac sounds like a B52

This hotel is disappointing. The room is small and drab. The price was inaccurate on the website. The toilet seat could not be raised to the up position. The room sounded like a giant plane taking off. The “free internet” wasn’t free. Awful.

Date of stay: March 2022
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christina Yuschalk, General Manager at Hilton Garden Inn Hilton Head, responded to this reviewResponded 8 March 2022

Thank you for taking the time to share your most recent experience with us on Trip Advisor. We greatly appreciate your honest review. First and foremost we sincerely apologize for the issues that you experience during your visit to the property. We appreciate you informing us as we can as assure you we will be addressing these issues and again we apologize you had to experience your visit to the low-country with us disappointment. We do hope that we may have a chance in the future to welcome you back, as we would love the opportunity to provide you and your family with a better and brighter stay. Again, we thank you so much for your feedback and for your loyalty with Hilton.

Warm Regards,
Christina Yuschalk
General Manager

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Reviewed 23 January 2022 via mobile
Ok experience for group

Acceptable for group event but nothing special, hotel under renovation .
Group of 20 in town for a family wedding, spent several thousand dollars on rooms.
4th floor rooms have been renovated , 3rd floor under renovation and water interrupted for
Several hours on a Saturday.
First floor carpet worn, exercise and meeting rooms in good shape.
Pricey a la carte breakfast , free coffee in lobby in the am.
Overall, would try a different place in future for a group gathering.

Date of stay: January 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christina Yuschalk, General Manager at Hilton Garden Inn Hilton Head, responded to this reviewResponded 23 January 2022

Thank you for taking the time to share your most recent experience with us on Trip Advisor, we greatly appreciate your honest feedback. We are glad to hear that you and your group enjoyed your experience with us in the low-country and will be sure to share your comments directly with our team. We did renovate our guest rooms about 3 years ago, although our next renovations will not be for a few more years to our other areas in the hotel. We sincerely apologize for any water disruptions and appreciate your patience while we worked to correct the issues. Again, we thank you so much for your review and we hope that we have the chance to welcome you back in the future, as we are always striving for better and brighter stays.

Warm Regards,
Christina Yuschalk
General Manager

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Reviewed 16 December 2021 via mobile
Very nice during Covid

Since we are Hilton Honors members, we were able to come and go from our room without seeing anyone! Seamless! Very clean and very quiet. Really convenient location to the Bluffton Area as well as Hilton Head. We will definitely return! Feel very safe!

Room tip: Be aware of the best method to come and go from this property. Fording Island Road is very busy and the traffic is going very fast.
Date of stay: December 2021
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christina Yuschalk, General Manager at Hilton Garden Inn Hilton Head, responded to this reviewResponded 16 December 2021

Thank you for taking the time to share your most recent experience with us on Trip Advisor, we greatly appreciate your kind review! We are so thrilled to hear that you enjoyed your visit to the property, we will be sure to share your positive feedback directly with our team. We hope that you and your family had a chance to explore the low-country as we are home to many great eateries, shopping outlets and one of a kind adventures. Again, we thank you so much for your review and we look forward to welcoming you back in the very near future!. as we are always striving for better and brighter stays!

Warm Regards
Christina Yuschalk
General Manager

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