Let me say… OMNI TREATED MY HUSBAND AND I AMAZING!!! We went over the weekend for our “BABY MOON” and it didn’t disappoint. Prior to going I had bad anxiety because of the mix reviews and I was scared we would get a room facing the parking lot. However, I emailed Sydney with my concerns and was taken care of. Room 432 on the north side was absolutely amazing! My room wasn’t ready when we arrived however the front desk ended up giving us a complimentary lunch due to the inconvenience. The buoy bar was absolutely delicious and all the employees were pleasant.

The room was ready about 4:45pm. When we walked in we immediately fell in love. They had set up some strawberries etc for our baby moon. The view was BREATHTAKING. I honestly enjoyed going to the patio and looking out at the ocean and watching everyone enjoy themselves at the pool. I didn’t have any issues with cleanliness or anything.

We ordered breakfast from HH Prime and it was delicious.

I believe you have to actually tell hotels sometimes in advance what you’re wanting etc so they can make it happen and Omni definitely did that. I am very impressed and happy we chose this resort. Thank you omni for making our baby moon exceptional!

We left the New England cold for a (hopefully) warmer climate. This was our first trip to Hilton Head and so happy we chose to stay at the Omni. It did not disappoint. Our room was ready early- very clean with an updated kitchen area and bathroom. The bedroom was clean and tidy. Then we walked to the balcony, opened the doors to a view of the ocean. Each morning I would wake early to watch the sunrise from that balcony. And Friday, early morning, I watched the shooting stars show. Then, there was the friendly staff; warm and so welcoming everyday. The bartender at Breeze and the waitress at the adult pool were always on top of everything. The beach is miles of sand- I walked an hour each day- easily accessible from 2 different parts of the resort (the adult pool side and the kid pool side). We rented chairs from the woman on the beach- she set them up and there is an umbrella as well. We also rented bikes and rode around the area- lots of well-marked bike trails to explore. There is a general store to ride to, tennis and Pickleball courts, and a few restaurants in the area as well. The health club is clean and has 2 Peloton bikes, some treadmills and a good assortment of free weights. The young woman at the Snack Shack- where the kids can get slushies and dots-was the epitome of service. She was friendly, warm and personable. She was SO busy- but handled each request or problem with a maturity that is generally reserved for someone much older. Note to Omni- you should definitely be looking at this young woman for a management position. We were treated to a couple of resort type surprises- each day our housekeeper would leave some type of a sea animal made out of towels. (very cute touch) and we had cookies and milk sent up one night. A couple of things to note if you have kids: The kids' pools were crowded when they opened. We watched parents scoping out the chairs and "saving" them with towels. There is also a splash pool as well. In addition, there is a beautiful courtyard in the middle with a couple of gas fire pits, cornhole and chairs and tables. The store on property (where you can get waters, coffee, espresso drinks, etc) is crowded in the AM. But, again, I watched the manager step right up and take a few people that just had coffee or one item. They try to make your life a little easier so that you have more time to enjoy your day. Finally, you may want to have a car as the hotel only provides shuttle service for places within the 3 mile range. (There are some good ones in that range- but if you want to go further you have to Uber). Lastly, the entrance and the shuttle were manned by very personable people. They just seemed to really love their jobs and were happy to be there. This attitude is infectious- except for the most cranky of souls- and was a part of our entire Omni experience. We returned to (cold) New England-relaxed and planning to return again. Fantastic vacation!

Most reviews you read are people complaining about a random one off bad experience. Here is a review to counter some of those outliers. My family of 4, me, wife, 2 and 6 year old come here every year, sometimes twice per year. For a Reason.

Starts the the top with leadership from the GM - Calvin- Nice job keep up the great work.

The moment you get there the bellman great you with a smile and escort you and your luggage to your room- Thanks Garfield :)

Sydney and Valdean at the front desk welcome you as VIPs and make sure you are greeted and attend to all of your needs and wants as return frequent guests.

Kamar and Michael at the pool restaurant are such great waiters- friendly, quick, and seek to go above and beyond to make kids feel special. Thanks Michael for the mango/guava push pops and for making us feel like the most important guests in the resort despite there being hundreds more there.

Alexia in housekeeping is so sweet and makes it special for the kids with warm chocolate chip cookies and cool funky towel character designs left in the room.

Oneal at the pool snack shack and towel hut- always looking for ways to help by bringing you a chair, grabbing your used towels, asking how you are doing, and bringing his big SMILE.

Lastly, Miss Mary at the main restaurant HH Prime is retiring after 30 years, she has been a consistent smile and leader for so long. You will be missed. Big shoes to fill.

Many of the workers are from Jamaica and bring their hard working, friendly, customer service focus to their daily work at Omni Hilton Head. Please keep hiring them and supporting their hard work. It feels like we are in Jamaica although tucked away in a resort in the USA at Hilton Head.

We can't wait to return.

Don't wait to book- best resort on the island in Hilton Head- worth the price if you want a luxury five star EXPERIENCE.

Mr. Cibik