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Reviewed 6 September 2017

The room was infested with roaches, had to purchase cleaning supplies to clean tub & bathroom. Complained to the front desk 3 times and a note was entered for maintenance exterminate. Roach hotels where placed in the kitchen which did nothing for the roaches in the living room.
Staff was very friendly and apologized and offered a refund on my deposit which will take 5-7 business days for me to receive, when I checked out my receipt stated the refund has been backed out.
stayed for a week, beds were not made,
I WILL NEVER STAY HERE AGAIN

Date of stay: August 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
2  Thank 07lovethebeach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tess P, Manager at Beach Colony Resort, responded to this reviewResponded 21 September 2017

Thank you for taking the time to share your feedback with us from your recent visit. I am disappointed to hear of the obstacles you faced during your stay with us and I do apologize for any inconvenience it has caused. Please know you feedback will be used to continue and improve our overall guest satisfaction. I hope you will give us another opportunity in the future to welcome you back to our resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

Kitchen was not very well furnished. No dishwasher. Pots & pans appeared to be at least 15 years old !!! Does not appear that the owner spends very much money each year sprucing up their unit.....must have lived thru the great depression.

Had trouble getting clean towels & wash clothes.
Need a a college degree to figure out the elevators.
On Labor Day, the front desk told us that breakfast closed at 10:00 AM, when in fact, they were open until 11:00 AM.

I would not recommend Beach Colony to any of my friends & will not stay there again.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Elizabeth B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tess P, Manager at Beach Colony Resort, responded to this reviewResponded 21 September 2017

Thank you for taking the time to share your feedback with us from your recent visit. I am disappointed to hear of the obstacles you faced during your stay with us and I do apologize for any inconvenience it has caused. Please know you feedback will be used to continue and improve our overall guest satisfaction. I hope you will give us another opportunity in the future to welcome you back to our resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

I spent a weekend with my husband and its been one of the best vaction since the past five years the environment is very comfortable, the room are beautiful anf the views are just right the breakfast was well prepared and Mia the server was very friendly she did a good job serving us I evento watch her play with kids muy husband and I was admiring how good she was, everything was perfect to us we had absolutley no problems it was our first time staying here will be back next year but earlier (july)

Date of stay: September 2017
Trip type: Travelled with family
2  Thank marsha123455
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tess P, Manager at Beach Colony Resort, responded to this reviewResponded 8 September 2017

Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing your family on a return trip.

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Reviewed 3 September 2017 via mobile

Stayed here with family of 8 for 7 days plenty of room! The condo was beautiful and had everything we needed. Beautiful floors all laminate/tile. Washer and dryer came in very handy! Will be requesting this condo again!!

Date of stay: August 2017
Trip type: Travelled with family
1  Thank brittck04
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tess P, Manager at Beach Colony Resort, responded to this reviewResponded 8 September 2017

Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing your family on a return trip.

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Reviewed 3 September 2017 via mobile

We had a great stay. The staff where very nice. Our cleaning ladies where amazing they deserve a HUGE raise!
Our only complaint which really shouldnt be a compaint is we waited 2 hours for towels. But in a place as big and as packed as this resort is one can understand that you will run out of towels.
Not a complaint more of a few comments, the bath tub needed some updating in our room 1905. And they need more bar tenders. There was only 1 bar tender for 2 bars.Other than that we enjoyed our stay.
Pictures are from our balcony.

Date of stay: August 2017
Trip type: Travelled as a couple
1  Thank crystal m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tess P, Manager at Beach Colony Resort, responded to this reviewResponded 8 September 2017

Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing your family on a return trip.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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