We are owners from a different Westgate so we are used to getting the best in trades where ever we go. I was surprised when I was told that to trade into this Westgate location a unit in the new building (ocean front) was $500 extra per night for the trade – Later they lowered that to a straight $500 extra for the trade. I opted for the “ocean view” because I didn’t feel the extra fee was necessary. I even called ahead and was promised a great ocean view. Checking in we got a pre-assigned room and the concierge helped us with our luggage and showed us to our room. She was surprised that they placed us on that side of the building as she said that they usually only put the RCI transfers there. I got in the room and immediately went to look at my “Ocean View” – IT WAS THE PARKING LOT!! I told the concierge that this room was unacceptable. She stated that there wasn’t a manager there to authorize a move and she would see about moving us in the morning after our annual inventory (sales pitch) meeting. After the high pressure upgrade meeting, the concierge asked her manager about the room change and she handed us back to the site manager, Trevor (who happened to be the one who checked us in). He then informed us that we could move to the other side of the building with a better view but . . . there would be a $60 cleaning fee because we had stayed in the unit overnight.
Let’s recap – when we first saw the unit I said it was unacceptable then was told no one was there that could authorize the move – then the next day the same manager said we could move if we paid to clean the unit I said I didn’t want to begin with. Beware of broken promises and unnecessary fees.
- Official Description (provided by the hotel):
- Spectacular Oceanfront Vacation Getaway Enjoy an amazing vacation with the entire family on the white-sand beaches of the Grand Strand at the beautiful Westgate Myrtle Beach Oceanfront Resort, which lies in the heart of the bustling coastal resort of Myrtle Beach. Located across the street from Family Kingdom Amusement Park and just 2.5 miles from the bustling Broadway at the Beach venue. Each of the resort's spacious, beautifully decorated villas features a fully equipped kitchen or kitchenette, sleeper sofa and furnished balcony. ... more less
- Reservation Options:
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- Also Known As:
- Westgate Myrtle Beach Oceanfront Hotel Myrtle Beach
- Holiday Inn Myrtle Beach