We stayed here June 6 threw June 9, everything was clean very friendly staff, rooms large have made reservation for next year will tell friend about itMore
- Free Wifi
- Free parking
- Visit hotel website
We stayed here June 6 threw June 9, everything was clean very friendly staff, rooms large have made reservation for next year will tell friend about itMore
Show lessThank you for taking the time to review our newly renovated Surfside Beach Resort. We have fresh paint, new bedding, new carpets, new drapes and new bed covers in all of our rooms. The common areas, as well as the lobby, have been completely redecorated including the front desk area so we may serve you better. We have several new front desk members that, added to our returning staff, makes up one of the finest Guest Services teams along the Grand Strand. We also have a new meeting / conference room that seats 35 people for our many group and business guests. We are pleased you chose us for your accommodations needs and that you have already booked your next trip to the area with us. We look forward to seeing you again and creating a whole new set of wonderful memories here at the Surfside Beach Resort. Keep telling your friends about us and we'll see you soon!
My mom and I stayed here for a quick getaway over the Memorial Day weekend and we had no complaints. The resort is right on the beach and our newly renovated room had a view of the ocean and a small, but private balcony. You save money by not having to pay for beach parking and you only move your car if you want to, but there was no trouble finding parking, even on the busy holiday weekend. The staff was friendly and accomodating and recommended good places to eat, as well as leaving us extra towels and such even though we used the 'do not disturb sign' (housekeeping comes around 9 am which for us was just a wee bit too early) which was much appreciated. The rooms are clean and new and relatively quiet. We booked this hotel based off the reviews on TripAdvisor and the great deal they had on Travelzoo, but the manager was still nice enough to take off the $5/day resort fee. It's in a great location with a lot to do nearby. I would definitely bring my whole family back here anytime. We loved it.
Thank you so much for your response. We are pleased that you had such a great time while you were here. It was our pleasure to serve you and we hope you will return soon and will tell all of your friends we are here with big smiles on....ready to meet their travel and accommodation needs.
My husband, daughter and I stayed here for our first family vacation. The hotel staff was knowledgeable and friendly. They were accommodating to us staying with a one year old, and while our room wasn't ready upon check-in, they made sure our wait time was minimal. The housekeeping staff was so attentive to detail, and they even made sure our daughter's portable crib was in order when they came into our room. The ocean view was beautiful, no better way to wake up than with Surfside Beach smiling at you. The private pool was perfect for days when getting sandy just wasn't in your itinerary, and while the beach was steps from the hotel, you didn't have to worry about parking!
I would DEFINITELY recommend this quiet, beautifully located hotel to anyone traveling, from business to pleasure....couples to families.
Thank you for taking the time to tell us about your experience at the Surfside Beach Resort. We are pleased that you chose us for your very first family vacation. It make us happy that you had such a good time. I want to take this opportunity to let you know that the resort has undergone a complete renovation since you visited us. We have new carpets, drapes, bedding and bedspreads as well as many new bathroom updates and amenities. We hope you will choose us again for your future vacation needs.
I recently stayed for 5 nights at this so called "resort" and overall my experience was satisfactory. However, there are 2 reasons I will never stary there again. First, I left several personal articles in my room upon checkout and I called back a few days later to arrange to get them. The employees at this hotel acted like they could care less and obviously some employee took my belongings. I was told someone would follow up with me - but they did not after repeated calls and an e-mail. A company that has quests cannot tolerate dishonesty and poor servicve like this. Secondly, a $5 a day "resort fee" was added to my bill - that is $25 for 5 nights. I have stayed at many resorts that have lots of extras for quests and this is not a resort - I was charged $25 to have a small swimming pool on premises. I will not recommend this hotel or stay here again. I never write hotel reviews but this one needed to be shared.
On behalf of the management and staff of the Surfside Beach Resort I would like to say how sorry we are for your experience here at our property. We work very hard to make sure that every guest experience is even better than what they had expected from their visit. We do not and never will tolerate dishonesty by our employees. We have one of the finest housekeeping staffs and most have been here for many years which is a testament to their loyalty as well as their honesty. We make every effort to return belongings left behind by our guests but sometimes that is not always possible. I am very sorry we did not find these belongings so they could be returned.
As a small resort we do not have all of the amenities offered by some of the larger resorts in the Myrtle Beach area. We do however provide a great family atmosphere on one of the nicest beaches along the Grand Strand. The five dollar resort fee allows us to provide wireless internet, cable TV and HBO, an in-room safe and free local calls to all of our guests. We closed the hotel in late October, 2010 and over the winter we have completely remodeled. We are proud to offer some of the nicest rooms available in the area. I hope you will give us the opportunity to serve you again and show you the hospitality you expect and deserve.
Great breakfast, clean rooms, and 3 bars close by. Hotel deskpersons are very helpful and nice, Ive stayed here many times and have always been satisfied.
Thanks for the great review of the Surfside Beach Resort. Since your stay we have made many changes to the Resort. Although the restaurant has not reopened at this time the rest of the Resort has been newly renovated including guest rooms and common areas. I believe you will be amazed at the transformation. We hope you will return soon to reap the benefits of all of the hard work that has gone into the facility. Tell your friends we are waiting to show them some real "Southern Hospitality".
We walk in ,FASTEST CHECK-IN,IN HISTORY. But from there down hill.We get to the room and its musky smelling. carpet is stained. Comforters I believe from the early 80. could feel springs thru the bed. INthe bathroom where the tub and surround meet under the lip is scum so thick you could peel it off. Now if that isnt bad enough I wakeup and have 6 bites on my chest and stomach.We will never go there again or refer anyone except people we dont like to go there..
On behalf of the staff, we are sincerely sorry for the inconveniences you encountered during your stay. I will certainly address the housekeeping issues you mentioned with the Housekeeping staff. We also do take extraordinary measures to prevent any kind of pest issues; we have a longstanding contract with a local company, and the entire building is treated frequently and regularly as a preventive precaution, and issues have been very few and far between. For a variety of factors, unfortunately, incidents such as yours may still occur, and for that we offer our deepest apologies.