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“Friendliest Hotel”

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Best Western Ramkota Hotel
Ranked #22 of 48 Hotels in Rapid City
Reviewed 16 September 2011

This hotel was not only one of the cleanest but had an excellent restaurant. ALL the staff were extremely friendly and couldn't do enough to help and included a shuttle service not only to and from the airport but to and from Rapid City itself which was about 5 miles away, they dropped you off in the town or attraction and you called them when you were ready to be picked up. Would definately recommend most highly.

Room Tip: You get the best offered and don't particularly need to ask for an upgrade
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  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
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1  Thank sylvialebeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathyMcCoy, Front Office Manager at Best Western Ramkota Hotel, responded to this reviewResponded 22 September 2011

Thank you so much for your wonderful comments! We hope you have a chance to come back to Rapid City and stay with us again.

Respectfully,

Kathy McCoy
Front Office Manager

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754 - 758 of 848 reviews

Reviewed 9 September 2011

A nice Best Western and nice staff while checking in too. The Restaurant/Lounge/Internet was our reason for moving over from the Ramada Inn. The lounge is a local hot spot as well as the Steakhouse restaurant.
The room was comfortable and complete with all the amenities but you do have to request a microwave and fridge if you want them.
The hotel has a waterpark, liquor store and gift shop as well. Very comfortable, accomodating Value in that area. I would stay again without hesitation.

  • Stayed: June 2011, travelled on business
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    • Sleep Quality
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1  Thank cliffsiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate P, Manager at Best Western Ramkota Hotel, responded to this reviewResponded 15 September 2011

Thank you so much for the comments about your experience at the BW Ramkota Hotel. We're really grateful for your business and hope to see you again!

Best Regards,

Kate Pierce
Front Office Manager

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Reviewed 3 September 2011

We had a great 4 night stay. Bed very comfy. Location is great! And they have a great restaurant in hotel. The staff is outstanding.

  • Stayed: September 2011
    • Value
    • Location
    • Rooms
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1  Thank ladydi81249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate P, Manager at Best Western Ramkota Hotel, responded to this reviewResponded 15 September 2011

Thank you so much for your comments about your experience at the BW Ramkota Hotel. We're really grateful for your business and hope to see you again soon!

Best Regards,

Kate Pierce
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2011

Great place to stay if you just need a room for the night. The hotel is sprawling, so prepare to walk around a bit to get to your room. Room was pretty clean.

  • Stayed: August 2011, travelled with family
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Thank michael p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathyMcCoy, Front Office Manager at Best Western Ramkota Hotel, responded to this reviewResponded 16 August 2011

Thank you so much for your comments. We appreciate your business and hope to earn your loyalty in the future.

Sincerely,

Kathy McCoy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2011

Spent 6 nights and upgraded to a suite which was nice except.... No dishes, glasses, or utensils in the mini kitchen and a real hassle to get some. Even the general manager was unapologetic as she informed me that "we don't provide such because people don't ask". Well based other reviews, indeed we do ask. Besides that there Areca few morevthings that you may not like. 1). The workout room air conditioning had been broken " for a while" so it was over 90 degrees. 2) The pool had limited hours even though it was remotevfrom rooms and had no lifeguard and was secure. 3) the hotel is all spread out so if you have any health limitations around walking do not stay here! 4). The banquet food was abomidable!!! Worst I have ever had and totally overpriced!!! Do not recommend using this hotel fit business meetings.
On the positive side the hotel restaurant -Minerva- was good and the slides in the water park were fun even for a fifty something. There's wifi that's spotty but nice to have. Suites were a nice layout but no balcony and far away from the lobby and restaurant. Maid service very good. Two flat screen tvs in suite room.
Bottom line...Would suggest looking into the radisson right downtown as an alternative.

Room Tip: No elevators and spread out so choose carefully. Suites are comfy but no balcony.
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  • Stayed: July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank bethpjefferson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KathyMcCoy, Front Office Manager at Best Western Ramkota Hotel, responded to this reviewResponded 4 August 2011

Thank you for your comments; hearing directly from our guests is the best way to measure our success, and areas of opportunity for growth.

I am very sorry we did not live up to either one of our standards, your comments will be shared with staff and corrective action steps will be taken.

We hope to have the opportunity to serve you again.

Respectfully,

Kathy McCoy
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Ramkota Hotel

Address: 2111 N. LaCrosse Street, Rapid City, SD 57701-7858 (Formerly BEST WESTERN Ramkota Hotel)
Phone Number:
Region: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 48 Hotels in Rapid City
Price Range: $113 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Ramkota Hotel 3*
Number of rooms: 267
Official Description (provided by the hotel):
Western and Native American decor rooms PLUS Western hospitality! Free waterpark passes included with rates; full service Minerva's Restaurant and Bar; free computers/printers and internet access. Fitness Room, huge indoor pool, gift shop and complimentary shuttle. Across the street from the Rushmore Mall (110 stores) and movie theaters. ... more   less 
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Also Known As:
Best Western Rapid City
Rapid City Best Western

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