my partner and I were bought a voucher for The Hartnoll Hotel as a Christmas gift and we finally got an opportunity to use it this weekend.
We inquired about taking out two dogs and it was explained that we would be housed in "The Gate House" adjacent to the hotel itself.
we booked for two nights and arrived at The Hartnoll on Sunday the 19th June.
On arrival we were shown to what I can only describe as a block built concrete box in the car park, this was our room. The rooms are £100 per night and there is an additional cost for the dogs, the room was so close to the road that every time a lorry or similar went by the noise was awful. the view from our window was of the car park and an overflowing rubbish skip outside the window. The room itself was very small, scruffily decorated and also had an screwed shut adjoining door to the next door room.
there were chipped floor tiles in the bathroom, the stationary in the room was part used and very scruffy and the carpet was very grubby indeed. We obviously appreciate that as dog owners keeping carpets clean can be tricky but we seem to manage at home okay !!
the room was cold as it never saw the sun due to it's orientation and although there was a heating thermostat there was no evidence of any source of the required heat.
we stayed on Sunday evening and made our excuses on Monday morning and found somewhere much more accommodating to our four legged friends where we were housed within the hotel itself.
The rest of the hotel seemed fine if a little soulless and unloved, the staff were on the whole very welcoming and friendly and the restaurant food was fine.
My advice.....if you have a dog and wish to stay in the area, avoid the Hartnoll Hotel.
- Official Description (provided by the hotel):
- The award-winning Hartnoll Hotel is nestled on the edge of the Exmoor National Park, in the delightful Exe Valley in Devon. With stunning decor, sumptuous fabrics, plenty of space to relax, eat and drink and exemplary customer service, it is the perfect place to relax with friends and family or meet with colleagues Each of the Hartnoll Hotel's 18 superior double rooms offers elegance and comfort. Our comfortable and spacious bedroom's have en-suite bathroom facilities and are fully equipped to the highest modern standards. Many enjoy spectacular countryside views. Attention to detail is the key at the Hartnoll Hotel, with Egyptian cotton sheets, plush duvets, plump fluffy towels, complimentary toiletries and luxurious toweling dressing gowns are perfect for an indulgent night of pampering. We offer a full breakfast with all our room rates, which can be taken in the conservatory, so you can sip freshly ground coffee in the warmth of Devon sunshine. Why not end your day with a glass of wine in the sitting room, where guests can sit back, relax and enjoy Devon hospitality at its best - Hartnoll style. ... more less
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