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All reviews loch sunart drawing room tasting menu dog friendly hotel amuse bouche pre dinner drinks venison small hotel window seat dining room beautiful location superb food homemade shortbread cooked to perfection three nights warm welcome local area
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4 - 9 of 712 reviews
Reviewed 13 October 2021

I’ve been in here for a meal a couple of times in the last few months and both times the food has been superb. The lunch menu is great value as the portion size is generous. Service was efficient, friendly but unobtrusive. Really good experience. Can highly recommend.

Date of stay: October 2021
    • Value
    • Location
    • Service
Thank sdhunterx
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 September 2021

The staff are lovely, helpful and hard working, the food very good and a wonderful setting. But, sadly the hotel is tired and much in need of a refresh. Our room was comfortable but dated, several things didn’t work, and the bath was none to clean. The website and price raised our expectations to a level which sadly the reality did not meet.

Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank SotonGirl56
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 September 2021 via mobile

Apparently Kilcamb Lodge was good in the past, if hotel awards and restaurant awards are to be taken seriously. Unfortunately, an ownership change coupled with pandemic impacts have left this establishment seriously failing at a very, very high price point.

A positive is that the location and Loch views from the large, very dog friendly front lawn are spectacular. Another positive is that the bulk of the staff are very help and friendly.

The list of negatives is far, far too long for a hotel charging almost gbp400/night for the room alone. As a comparison, Kinloch Lodge is a top class effort and result at a similar, if not less expensive, price. This hotel is seriously mis-priced for what is offers today.

So here goes ... The rooms are stale at best and ratty in reality. Very few rooms have anything approaching a loch or mountain view due to the bizarre construction of the building. At least Rooms #10 and #11 both overlook the parking lot and are located above the active kitchen with its accompanying noise and cooking smells. The manager of the hotel is a shocker. Nowhere in Pavlina's vocabulary were the words "I am sorry, there must have been some mixup with your reservation, but do not worry, we will do our best to sort out your needs". When confronted with a check-in situation, she was nothing short of unhelpful with a touch of animosity about her ways. It is obvious and a fact that she lacks the demeanor and skills to handle such hospitality. Her reactions and actions were appalling. Moving on from Pavlina, unfortunately, the first five course, and £65 per head, tasting menu dinner was just awful. Dish after dish was bland at best. There was none of the promised fresh seafood. It was as if Gary, the reknowned chef, was absent or worse. The breakfast, which is hard to mess up, equalled the quality of dinner, amazingly. I am happy to say the the a la carte menu and breakfast were a large improvement to acceptable the following night and morning, but nowhere near the standards of the awards previously given and touted on the website.

We understand that an ownership change into a pandemic was a real challenge, but to say that you should stay away until, and if, New ownership can refurbish rooms and refresh the food and staff would be an understatement.

For these prices and even at half the price, the experience here is horrendous. Your time, money, and appetites can be satisfied in many other lovely and well run Scottish establishments elsewhere.

Date of stay: September 2021
Trip type: Travelled with family
2  Thank Kevin C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
B Grzeda, Owner at Kilcamb Lodge Hotel & Restaurant, responded to this reviewResponded 18 September 2021

Dear Kevin C,

Thank you for taking the time to share your feedback. We are sorry to read that your recent stay with us wasnt up to your expectations. The Team here at Kilcamb is nothing less than polite and professional hence our suprise when we read your comments. Gary's food is well known and respected by our guests as it is easily reflected in our 600 excellent reviews.
On arrival in the hotel it became aparent that you have made a mistake on your booking and failed to let us know that you are bringing a baby with you, which we have rectified for you, however you were clearly upset and blamed Pavlina for your mistake, when all she was trying to do is fix it for you. We can understand your frustration at the time but in no way should that be an excuse for your abusive bevaviour.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2021 via mobile

We stayed for 2 nights at the end of July, which was a rearranged trip from my 40th last year. It exceeded our expectations! We both love our food and the tasting menu each night was just wonderful. Their chef kindly altered a course for me, as I'm not fan of mushrooms, and the replacement dish was delicious and nothing seemed too much trouble. Their adaptions for Covid were really well explained and executed. We particularly enjoyed our second evening dining in the main restaurant. And having coffee in the lounge was very luxurious after dinner. We'd recommend room 6, it had a wonderful window seat with a direct view over the loch. Our only regret was not booking 3 nights! The shower could run cold, which we reported and were told it linked to an old boiler problem. Full credit to their team, particularly the two ladies running front of house, their service was impeccable.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank Jane4321Jane
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 August 2021 via mobile

The food, the location, the rooms - all excellent. But what really stood out were the members of the team. Everybody was positive and enthusiastic, there was no sense of dictated routine or forced adherence to a set of standards. They just wanted you to have the best stay possible.
From the chef who prepared a gluten free menu every day (and typed it up for me) to the genius idea of an overblanket on the bed thus avoiding the paranoia of dog footprints, attention to detail was perfect. A special mention to the front-of-house team as, even though they were under pressure, managed to give the impression that they had all the time in the world for every single customer.
I have worked with hospitality trainers for 30 years and can tell you that this level of relaxed but attentive service is extremely difficult to achieve.
Thank you for making our stay so enjoyable!

Date of stay: August 2021
Trip type: Travelled as a couple
Thank mwflanders
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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