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10 - 15 of 494 reviews
Reviewed 13 August 2021

Was apprehensive after reading recent reviews, but was very surprised, service was excellent as was the food. Staff were very pleasant and welcoming albeit light on the ground. Room was clean and comfortable and as with every other hotel we have visited this year not getting serviced each day due to pandemic. Will definitely return.

Date of stay: August 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Saltist
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 August 2021 via mobile

Stayed as a group of 6 and had a wonderful visit. Such a lovely terrace to sit outdoors, enjoy a drink and watch the world go by.
Room was spotless and comfortable. The food was tasty and plentiful.
The staff are amazing, Ellie and Carlos were attentative, polite yet friendly and welcoming.
We will most definitely be back to visit.

Date of stay: August 2021
Trip type: Travelled with friends
Thank lynng268
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 29 July 2021

Lovely place , lovely setting.. great potential. At the moment ship without a rudder. Little or no staff, always saying sorry . Booked for 9 days, no housekeeping whatsoever ( found store ourselves for towels/ linen)
Meals were included every night, cancelled without notice once( 4 in total) very annoying when nearest place a few miles away!!
Strongly suggest you avoid , if it’s too late make sure you get refund for cancelled breakfasts and dinner immediately as it’s impossible to find any staff /management who care or do the right thing.
Travel a lot, 1st time in Scotland, 1st time to leave a review, but so let down/ dissatisfied. Understand covid / hospitality is stretched , don’t do weddings for 70 with 3 staff and book in clients you can’t manage !!!!

Date of stay: July 2021
Trip type: Travelled as a couple
Thank robwX7074XC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 July 2021 via mobile

On arrival showed facilities and apologies were made as they were preparing for forthcoming wedding. Went to get a drink from the bar and again apologies made as no gas for Pepsi suspensor but no cans and fridge doesn't work. Put corona in a wine cooler with ice! Young man serving very apologetic. Went to room which was basic but comfortable. Looking forward to evening meal but sorely disappointed. Menu looked okay apart from it being presented on a clipboard. There were only a few choices but not an issue. No music in restaurant only the holloring of 'service' being shouted. It felt quite awkward. The sourdough bread with starter was burnt toast. The burger including bacon and cheese only arrived with bacon and was very poor quality. The Chicken Balmoral was terrible. The 1 carrot was overcooked and the mash tasted like 'smash'. The chicken seemed like it had been sitting around for quite a while and reheated. Both meals were not finished and we left, returning to our room most disheartened. But its okay, the staff were getting the room ready for the wedding, this seemed their priority and not the poor guests sat waiting in the restaurant.

Room tip: Maybe look elsewhere.
Date of stay: July 2021
Trip type: Travelled as a couple
Thank jok0
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 July 2021 via mobile

A seemingly complete lack of leadership and management spoils what should be a great hotel. It is in a lovely place and has clearly had quite a lot of investment in its facilities. The front of house staff were lovely but a bit lost. Lots of things that should happen were not. The rooms are not serviced during the day (the virus you know). There was no chef in the morning so breakfast was a limited number of mass produced pastries and a limited choice of cereal (the virus you know). We ate there on one evening. The food tasted great but portions were small. One salad dish described as being with tomatoes didn't have any (please tell me the virus hasn't led to a tomato shortage!). All in all a place with great potential let down badly by poor management.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank Mark R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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