Family meal booked for Saturday night.6.30pm
6 adults 1 high chair. Squashed round this tiny table very uncomfortable. After sitting for 20 mins with no menus we had to ask management for one. Made our order sat waiting for a while.
Around 30 mins after we were seated a table of 4 came in, obviously more regular diners than us. They were immediately asked if they would like to move to a bigger table ‘for more room’ I heard management ask them.
Meanwhile 7 of us are squashed round this table unable to move especially when Starters came!
Preferential treatment for locals, bearing in mind we travel over from Balloch several times a month for takeaways and sit in meals.
I had a 2 year old toddler with me, after a long time waiting I had to take her from the restaurant outside to occupy her!
2 hours we waited on our main meals, 8.30pm came by this point the service was so bad we had been offered a free drink to compensate for the wait by management.
Asking how long our dinner would be, we were told they were unsure as we were in the queue and wasn’t started yet. May I also add the table of 4 who had been moved to a more spacious table were digging into there main meals at this point having arrived 30 mins after us!
This was the final straw we asked for the bill to pay for our starters. Worst £80 I have ever spent. We were actually very upset by the whole experience and ended up travelling back to Balloch and picking up a carry out from our ‘local Chinese takeaway’.
Never again will I come over for a meal, service was so poor and felt very uncomfortable! I understand the place was busy but you should be better staffed, and reduce the amount of takeaways you are doing through a dinner service as you obviously can’t cope with the demand and your restaurant diners are the ones who are suffering.
You have just lost a good family for custom!
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