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Reviews (631)
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All reviewshighland heritagetop floorcoach driverquiet roombowl of fruitbar pricesthird floorgreat holidayhotel is situatedbiscuitskippersevening entertainmentcoach holidayexceptional valuedressing gownsian cleaverthe hotel manager
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107 - 112 of 631 reviews
Reviewed 19 August 2017

The hotel location is very picturesque and beautiful. The hotel itself, however, is in a poor condition- it needs urgent refurbishment, particularly the beds and bedding. Unfortunately I HAVE to mention the standard of housekeeping, which was below standard. These issues are a strong reflection of the poor hotel management and in the main, can only be addressed by management. The reasons for this? Based on our observations over an eight-night stay, the hotel staff, have insufficient time to complete their tasks, basically they were understaffed. The staff even with communication barriers made every effort to make our stay as comfortable as possible within the limits of what they could do for us hence the 2 star review otherwise it would've been 1 star which my amazing fabulous granddaughter wanted. Scottland was really enjoyable, would recommend a visit but not at this hotel.

  • Stayed: August 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank PineApple_LTD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

My partner and I booked for two nights and left after the first night. 99.9% of the occupants of the hotel are well over 80 and the sea of wheel chairs and zimmers in the restaurant is phenomenal. Don't get me wrong it is very well set up for bus tours and food was okish. The rooms are so dated. 80s style of terracotta walls and bedding and pillows are old and musty. The shower was powerful enough. One thing that we noticed was (this is not a criticism more of an observation) nearly all of the staff are foreign and their English is poor. ?? Where are all the Scottish people? For that authentic Scottish experience .

Stayed: August 2017
1  Thank wantedarest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017

Not as upmarket as brochure makes out.staff have no organisation what so ever.one lift didn't work all week which for a big hotel one wasn't enough.lights didn't work in ladies toilets in lounge all week and was smelly.rooms where hit and miss with cleaning.some days beds didn't get made.items often missing(toilet rolls.tea bags).tea tray was never wiped floors never hoovered.meals weren't bad but service was poor as staff didn't always no where they where going.reported pain of glass falling out in conservatory and stuck a bit of wood in it.no notice put up to warn people.the whole place could do with a good refurbishment and a deep clean

Room Tip: Wouldn't go.
  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
7  Thank tinasleight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile

I seldom if ever write a bad review as I feel that it is counter productive for all, having read the reviews. WELL IT HAS TO BE SAID
We booked the day before through Booking.com for just 2 people at their cheapest rate of £93, realising that you can't get much cheaper
Forgetting the fact that it caters almost exclusively for coach parties (mainly elderly) and criticism of them as I'm 73.
Up to the room and the key wouldn't go in the door as lock was broken, but eventually got in
View was stunning from window then it went downhill
Bed was a large single as a double and duvet was single size for a double. Really bad and into the bargain it was upside down on the bed with the better part "tucked under the bottom of the bed".
Pillows were of inadequate quality and hardly any cushion and there was a single headboard (for a double bed!!!!!) and the person with no headboard struggled to sit up in the bed
Toilet seat was broken, the shaver light broken (just as well I wet shave) , shower gel dispenser didn't work so had to rely on my shampoo for soap, BUT WAIT FOR IT, sign on walk said DON'T USE SHAMPOO AS IT CAUSES SLIPPY FLOOR AND CAUSES ACCIDENTS. What to do, sit in the washhand basin, not easy
As I said at the beginning of my review I don't give bad or critical reviews
Went upstairs for dinner, but that was for the "exclusive use of Heritage Tours travellers
Paid £93 and i don't think it was worth half that
In fairness to Trip Advisor you had no available rooms to book and I wonder how many Booking.com have allocated and how many of their offers are good rooms
If Muthu Ben Doran don't want to cater for individual travellers then desist from offering them and sad to say "ripping off the customers"

Stayed: August 2017, travelled as a couple
6  Thank jonboyfee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

Stayed at the Ben Doran For five days and it was very efficient from being picked up at Doncaster until we arrived back.
The hotel is a little tired now but as it has just been taken over think this will be rectified. The rooms were of a good size and really clean. Tea making facilities were available along with biscuits and on arrival there were two small bottles of wine free gratis.
The meals were excellent with really efficient staff waiting on you. Entertainment was on every night and was very enjoyable.
We went on Highland Heritage coaches and the excursions were really well worked out and catered for everyone. As mentioned this hotel has just been taken over so there could be changes in the future .

Room Tip: This is a quite hotel choose which room you are given.
  • Stayed: August 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Jack R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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