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“Good value hotel”

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Hampton by Hilton Newport East
Ranked #1 of 2 Hotels in Magor
Certificate of Excellence
Reviewed 21 February 2017

Hotel was excellent value for money. Breakfast was ok however the scrambled egg was about rubbery! room had good space and was very Clean. Service received was good however I did have an issue over the digital online check in, apart from this the hotel is what it says it is!

  • Stayed: February 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Verity007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerGoldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded 21 February 2017

I am very pleased we looked after you so well and you were happy with the Hotel and my team.
Thank you for taking the time to write your review.
Hopefully it will not be too long before you have the opportunity to return.
Kind Regards
Roger Goldsworthy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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228 - 232 of 1,447 reviews

Reviewed 19 February 2017

Working at the brewery across the road, so location was very good! Hotel is modern, clean, staff are friendly, rooms are good. Food choice isn't great for evening meals, but there are enough places nearby. To be fair, it probably would be fine if I was staying for a night, but not great for a week.

  • Stayed: February 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerGoldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded 20 February 2017

Many thanks for taking the time to give us your review.
We opened this Hotel in the September of 2010 and ever since this the business has gone from strength to strength, our business park is continuing to develop and we are proud to now offer ,just adjacent to the hotel, an exciting authentic American themed restaurant called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
We all take great pride in our Hotel, and getting such positive feedback is a great encouragement to myself and all my brilliant team.
Please come and see us again soon.
Roger Goldsworthy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2017 via mobile

This hotel is bright and friendly. Parking is free and plentiful. The location is not mapped accurately on many maps and you will need to look for signs guiding you to the hotel. It is not directly accessible from the roundabout above the M4. The hotel is well situated for onward travel. You can use three different roads to travel west towards Newport or directly to Cardiff via the A4810 and the romantically named Southern Distributor Road.
Rooms are high quality and beds comfortable. They are clean and tidy but I don't think the carpets are vacuumed frequently enough. TVs are good but remotes are slow. I think batteries should be replaced regularly. Breakfast is included in the overnight rate - which can vary tremendously. On Rugby weekends you will pay a premium if you are able to make a reservation! Book well in advance using Hilton app or website and if you are able check back for a week or two you never know how rates will change. There is a bar for snacks and drinks including coffees. It is popular but in our experience quiet by late evening. We have enjoyed our stays here and thank the staff.

Stayed: January 2017, travelled as a couple
Thank Stuart C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerGoldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded 17 February 2017

Many thanks for this fantastic review,
we try very hard to make this Hotel a fantastic place to stay, and helpful feedback like this is very useful.
All the comments I receive are discussed with the whole team as we strive to learn from every response in order to continually improve our service and facilities. I appreciate the positive feedback which I will share with the team.
We try and deliver a family friendly environment, and with breakfast for free it makes it an affordable stay as well.
We very much value the business we received from you.
Thank you for coming to stay with us please come and see us again soon.


Roger Goldsworthy
General Manager

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Reviewed 14 February 2017 via mobile

Pretty good in many ways, nicely appointed bedrooms, reasonably lit, nice looking shower, care taken in details, easy to reach and park, fairly inexpensive for the type of hotel.

My friend had difficulty sleeping because the bed was hard, so much that she will not return.

The breakfast seemed a little sparse, not quite as much choice as one might expect.

But my main complaint is with the shower. The floor is very slippery, dangerously so. Be warned, it would be very easy to have an accident. I strongly suggest that if you want a shower you take one of the larger towels, spread it on the floor of the shower, and stand on that. Not so comfortable but much safer.

Stayed: February 2017, travelled with friends
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerGoldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded 14 February 2017

We try very hard to make this Hotel a fantastic place to stay.
Many thanks for your helpful and encouraging feedback, this was very useful.
All the comments I receive are discussed with the whole team as we strive to learn from every response in order to continually improve our service and facilities,
and of course encourage them to keep up the good work.
It is always helpful to receive feedback from our valued guests.
We do offer shower mats on request , but for hygiene reasons we do not leave them in the rooms, please request next time .

Thank you for coming to stay with us please come and see us again soon

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Reviewed 11 February 2017 via mobile

Hampton by Hilton is conveniently located just off the M4 (Magor Junction). Central location. Perfect for one to one or small business meetings. The price for refreshments are reasonably priced. Staff very helpful. Free car park. Free Wifi.

Stayed: February 2017
Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RogerGoldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded 13 February 2017

I am so pleased we looked after you so well and you were happy with the Hotel and my team.
Thank you for taking the time to write your review.
Hopefully it will not be too long before you have the opportunity to return.
Kind Regards
Roger Goldsworthy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton Newport East

Address: M4 J 23a; Wales 1 Business Park Newport, Magor NP26 3RA, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Monmouthshire > Magor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 2 Hotels in Magor
Price Range: $79 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton by Hilton Newport East 3*
Number of rooms: 129
Official Description (provided by the hotel):
Hampton by Hilton Newport/East is proud to be the first newly built brand hotel providing the perfect location for a visit to South Wales close to Junction 23a of the M4 [Opened September 2010]. Start the day off while enjoying a relaxing hot & cold breakfast in our dining area or in our work zone with our free Wi-Fi or even back to your room for a high speed internet connection. With a focus on unfussy service & great facilities this contemporary hotel is only a 25 minute drive to Cardiff. With an enviable location close to the M4, Newport, Bristol & Cardiff the Hampton by Hilton Newport East hotel puts you near it all. We’re close to Cardiff City with Cardiff Castle, Millennium Stadium & Cardiff also Bristol Hippodrome. Newport train station is 8 miles away; Bristol airport and Cardiff airport are only 34 miles & 26 miles respectively. Whether you’re travelling for business or pleasure the Hampton by Hilton Newport East hotel puts South Wales and Southwest England at your doorstep. ... more   less 
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Also Known As:
Hampton By Hilton Newport East Hotel Magor

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