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Reviews (1,152)
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739
299
66
26
22
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Traveller rating
739
299
66
26
22
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All reviews barry island brewers fayre air con minute walk plenty of parking all you can eat family room cardiff airport attached restaurant the pub restaurant next door night's sleep good nights sleep car park reception staff lovely hotel excellent value for money
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13 - 18 of 1,152 reviews
Reviewed 14 October 2021

Recently stayed for work 4 weeks, all the staff are excellent and because they were expecting me and remembered as I was there for a while, check in took 2 minutes. Clean , tidy and always welcoming , staff are all excellent but Vicky and Becky provided excellent customer service, thank you to all the cleaning staff for keeping everything so clean.

Date of stay: September 2021
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank mark-debs-2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 October 2021

Booked a last minute night away for some family time. Hotel was in a fantastic location for us and reasonably priced. Easy to find, and plenty of space to park. Friendly welcome at reception and a smooth and efficient check in. Key didn’t work at first but quickly and efficiently sorted. Room had plenty of space for the 4 of us, and was comfortable. Loved the little touch of chocolate and a mood lifting message. Breakfast in the morning had plenty of choice and was extremely tasty. Would happily return for another stay at this hotel

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hanteleri
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 October 2021

Great hotel with welcoming wonderful staff , brilliant price with meal deal included , it was the best price ever!
Friendly, clean , great food evening and breakfast , a restful night sleep , what more do we want ?!

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lewisdavey
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 October 2021 via mobile

Just arrived home from a three day break and cannot praise this place enough, every member of staff in the Hotel and the Brewers Fayre next door went above and beyond to make our stay a fabulous one ! The room was clean, the beds were very comfortable and supplies of tea, coffee etc were plentiful, we s add ways use this Hotel snd it never fails

Date of stay: October 2021
Trip type: Travelled with friends
Thank Brady3105
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 September 2021

Lack pillows and towels on arrival, room was dirty sanitary products left in bathroom bin rubbish in bedroom bin, dirty cups. Asked for room to be cleaned bins emptied and new cups no cleaning done spent an hour cleaning the room with disinfectant wipes, this had to be done as my wife is vulnerable disgusting especially in the present climate.

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank garryc1960
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Whitbread Hotels and Restaurants, Other at Premier Inn Barry Island (Cardiff Airport) hotel, responded to this reviewResponded 4 October 2021

Hello,

Thank you for reviewing your recent stay.

We’re very sorry that you were left disappointed by the cleanliness standards in your room on arrival. This certainly isn't the experience we would expect for you.

The safety and wellbeing of our guests and teams has always been incredibly important to us and everyone in our hotels should rightly expect a safe, clean and protected environment. The Coronavirus crisis has brought this into sharp focus, which is why we have launched a new rigorous, daily cleaning regime across all our hotels. We apologise you found your room to not be up to the high standard we would expect.

We have ensured this feedback has been logged to the Hotel Management team so that they can look into these issues with our Housekeeping teams to prevent this experience from being repeated again in the future.

Thank you for taking the time to contact us and we hope we can welcome you for a more enjoyable stay in the future.

Kind regards,

Lauren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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