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All reviews il mulino costa grill adult pool bedroom oceanfront suite kids club the general manager spa treatments juan carlos sunny isles the ritz bal harbour every staff member zero entry beautiful property south florida the entire staff pool staff
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Reviewed 3 weeks ago via mobile

I have enjoyed my experience at the Acqualina very much! Devon provided exceptional service at the beach and I would highly recommend him to any guest looking to have a wonderful time at the beach. Thank you so much again!

Date of stay: July 2021
Trip type: Travelled with family
Thank kateoJ7726HT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acqualina Resort, Guest Services / Front Office at Acqualina Resort & Residences On The Beach, responded to this reviewResponded 3 weeks ago

Dear kateoJ7726HT,

Thank you very much for your kind feedback! We are very happy to learn that your stay was enjoyable and delighted to know that you enjoyed our hotel facilities. Thank you very much for highlighting Devon, your kind compliments and words have already been communicated to him.

We look forward to welcome you back in the near future!

Warm Regards,
Jackie Camarena
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Devon provided great service for us on the beach and would highly recommend him! Wonderful experience. I look forward to coming to the beach again and expecting the great service I was given today.

-sari zinn

Date of stay: July 2021
Trip type: Travelled with family
Thank 286gingerj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acqualina Resort, Guest Services / Front Office at Acqualina Resort & Residences On The Beach, responded to this reviewResponded 4 weeks ago

Dear Sari Zinn,

Thank you very much for your wonderful feedback and for highlighting Devon! We have ensured that your comments have been passed onto him.
We appreciate you choosing Acqualina Resort and Residences on the Beach and look forward to welcoming you back in the nearest future!

Warmest Regards,

Jackie Camarena
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2021 via mobile

I booked Acqualina Resort through John McMahon of Five Star Alliance, who I highly recommend. John recommended Acqualina Resort and supported me with each of my asks to ensure that we had an incredible experience and we absolutely did!

Acqualina Resort is a stunningly beautiful resort with unrivaled service that begins as soon as you arrive. Thank you to everyone who helped us with doors, luggage…we appreciate all of you!

The check-in process is seamless. Mardy (FD) was warm, friendly and professional. Though we checked in early, he ensured that we had access to the resort while waiting for our rooms to be available. Many thanks to Olivia, who gave us a tour of the property and provided us with access to the spa to freshen up and change.

My family and I greatly appreciated the secure environment, as you had to check in and wear wrist bands to use the outdoor amenities. There are three beautiful pools at the resort. We only utilized the adults only pool and it was a beautiful experience thanks to Gabrielle (adult pool). Gabrielle was amazingly warm, friendly and attentive. Our set up was perfect, we always had water with lemons/limes, towels and she supported us with whatever we needed. Alejandro was wonderful (server/pool area).

We didn’t have the best experience at the Il Mulino host stand on our first day but Christian (Concierge Desk) was able to resolve the issue (thank you, Christian!). Once seated, we had a spectacular lunch and our dining experience was wonderful thanks to Chiro, who recommended spectacular dishes, drinks and was exceptional…we are grateful!

Breakfast at Il Mulino…there are no words! Thanks to Juan Carlos, Patricia and Simone, Victor and so many other team members…we had a 5-star breakfast experience from seating to the food and they catered to every want. We also dined at Il Mulino for dinner and had another great experience thanks to Chiro and the Il Mulino team.

The rooms are beautiful, well appointed and cared for. The cleanliness is unrivaled. We are thankful to the housekeeping team.

This was our first trip since COVID-19 and we couldn’t have asked for a better experience. I hope that the Executive Team at Acqualina Resort recognizes and appreciates each and every team member, as they each provide a 5-star experience.

Date of stay: June 2021
Trip type: Travelled with family
Thank c s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acqualina Resort, Guest Services / Front Office at Acqualina Resort & Residences On The Beach, responded to this reviewResponded 4 weeks ago

Dear C S,

It is with immense happiness that we would like to thank you very much for your amazing review.

We are extremely delighted to read that you enjoyed your recent stay with us, from the moment you arrived until your departure.
Thank you kindly for highlighting so many of our devoted team members, as well as the specific areas around our resort. Please be aware that we have already shared your glowing comments with all of them!

Once again, thank you very much for your kind words! The entire Acqualina family is looking forward to welcoming you back in the nearest future!

Warmest Regards,

Jackie Camarena
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2021

I really enjoyed my stay at Acqualina Resort and Spa. The service provided by everyone on their staff was the highest level of professionalism. The food, the views, the spa treatments during my relaxation day… this entire experience was impeccable!!! I will definitely travel from DC to Sunny Isles for another “Me” rest and relaxation celebration!!!

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tinakennedy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acqualina Resort, Guest Services / Front Office at Acqualina Resort & Residences On The Beach, responded to this reviewResponded 4 weeks ago

Dear tinakennedy33,

Thank you very much for the perfect 5 star review!
We are very happy to read that you enjoyed your recent stay with us and kindly appreciate you highlighting our devoted team members as well as our food offerings and Spa.

We are very much looking forward to welcoming you back in the nearest future!

Warmest Regards,

Jackie Camarena
Guest Experience Manager

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Reviewed 26 June 2021

We had wanted to stay at the Acqualina for a few years, and it was worth the wait! Stunning suite, immaculately clean, staff was beyond warm and friendly, and food was delicious! Also some of the best cocktails I’ve had in my lifetime! Can’t wait to come back and stay again!

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank clemon77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie Camarena, Guest Services / Front Office at Acqualina Resort & Residences On The Beach, responded to this reviewResponded 27 June 2021

Dear clemon77,

We are delighted to hear that you enjoyed your first (of hopefully many!) visits to Acqualina Resort and Residences on the Beach.
Thank you very much for highlighting our accommodations, staff, food offerings, and our great cocktails!
It makes us extremely happy to read that you had a wonderful stay with us.
We look forward to welcoming you back in the nearest future!

Warmest Regards,

Jackie Camarena
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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