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“Good Location but poor management...”

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Marenas Beach Resort
Ranked #2 of 10 Hotels in Sunny Isles Beach
Certificate of Excellence
Reviewed 5 January 2012

This is my first review ever this has got to be the most over ratted hotel in Miami. We paid for oceanfront rooms and got views of the ocean, we went with the family and were forced to stay in different rooms we were terribly disappointed from the time we were checked in, the management did try to fix the problem still it wasn't up to the mark and our expectations. The pool is really small and not very clean either. A big no no for this resort.
Please think twice before booking this resort....
Stayed December, 2011.
Thx,

  • Stayed: December 2011, travelled with family
    • Value
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Thank Falguni K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarenasResort, General Manager at Marenas Beach Resort, responded to this reviewResponded 12 January 2012

Dear Valued Guest,

We certainly appreciate you taking the time to write to us concerning your recent stay at our resort. It is our goal to consistently provide the highest quality in both product and service and it is vital to our continued success to know when we have fallen short of our own high standards. We are deeply sorry to read that your first impression with us was less than pleasurable; we have addressed this matter with our Front Office, Reservations and Engineering departments and are continually training our staff to develop their skills. We would like to again thank you for taking the time out to write and I sincerely hope that you allow us another opportunity to demonstrate our true level of hospitality.


Kind Regards,
Hotel Management

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568 - 572 of 1,577 reviews

Reviewed 28 December 2011

We had the best vacation!! We stayed over Christmas and had the best service!! Jasmine upgraded our room to a one bedroom suite. We had plenty of room. All the staff were curtious and friendly, from the valet people to the beach attendants!! The beach is wonderful, clean and well groomed!! We would return and recommend to friends!!!!

Room Tip: room 603 is pretty quiet!!
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  • Stayed: December 2011, travelled as a couple
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2  Thank dwnfletcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarenasResort, General Manager at Marenas Beach Resort, responded to this reviewResponded 12 January 2012

Dear Valued Guest,

Thank you for taking the time out to comment on your recent stay here with us at the Marenas. It gives us great satisfaction to know that we exceeded your expectations of the resort. Your comments will be shared with the Jasmine and the staff as well as congratulate them on going over and beyond to deliver the highest level of service. Again thank you and we look forward to welcoming you back to our resort in the near future.

Kinds Regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2011

Room was great. booked on hotwire, the room that was given with the booking was all of 200 sq. ft. unacceptable. I paid the upgrade fee to get a one bedroom suite. Beautiful view, beautiful room, helpful staff. Overall great stay, i would return!

Room Tip: If you book on hotwire, prepare to pay an upgrade fee because you will not want to stay in the room...
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  • Stayed: December 2011, travelled on business
    • Value
    • Location
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Thank QueenBreeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarenasResort, General Manager at Marenas Beach Resort, responded to this reviewResponded 12 January 2012

Dear Valued Guest,

Thank you for taking the time to comment on your recent stay with us. It is our goal to consistently provide the highest quality in both product and service. It gives us great satisfaction to know that we have met your expectations of the resort. Our 200sqft guest room that you first experienced is just a small portion of our inventory; usually only booked for very short stays and is frequently connected with our one bedroom deluxe suites for large families. We are pleased that you were able to experience our Sunny Isles suites equipped with a full kitchen and breakfast bar, living space with queen sofa bed, floor-to-ceiling windows with ocean and lateral bay views, private balcony and oversized marble bathroom with spa-quality amenities. We would like to again thank you for taking the time out to write and we look forward to welcoming you back to the resort in the near future.

Kind Regards,
Hotel Management

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Reviewed 18 December 2011

overall, Marenas resort offers modern decor, professional and helpful staff, with a prime location - sunny isle island is relatively quiet, more family friendly while not far away from any actions (around 20 min drive to south beach). The property is on the beach - every room has a decent view to the ocean.

Its 2-bed room suite is spacious, can comfortably host 2 families with 4-8 guests, during the non-peak season, its price is a rare find, and great deal in Miami.

if you are looking for a full-blown resort, you may be a little bit disappointed, as i would consider it a nice, and beach-front rental apartment building.

  • Stayed: December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank siyul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarenasResort, General Manager at Marenas Beach Resort, responded to this reviewResponded 12 January 2012

Dear Valued Guest,

We certainly appreciate you taking the time out to comment about your recent stay with us. It is our goal is to consistently provide the highest quality in both product and service to ensure our guests are comfortable. We will share your comments with the staff and congratulate them on providing the highest level of service and meeting your expectations during your stay. Thank you for staying at the Marenas and we look forward to welcoming you back in the near future.

Kind Regards
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2011

The positive: The location was great. We were right on the beach and close to lots of resturants. The view was amazing. We stayed on the north side of the building on the 23rd floor and had a great view from the balcony of the city and the beach. There was also a full kitchen and laundry facilities in the room. The rooms and the hotel were very clean and the everyone was friendly and helpful.

The negative: We stayed 2 nights and never got room service. We left our room in the early afternoon and didn't get back until late that night, only to find that room service did not come and we didn't even have fresh towels. That is inexcusable. There was a small TV in the bedroom and another one in the living room. My husband would have prefered to have one TV that was larger instead of 2 small ones,

Overall, it was ok. I would find somewhere else to stay the next time I am in the area. It was not cheap to stay here and for the price, you should be able to find a hotel that has good service.

PS. Valet parking was $25 a day and there was a heated outdoor pool.

  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steph906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarenasResort, General Manager at Marenas Beach Resort, responded to this reviewResponded 17 January 2012

Dear Valued Guest,

Thank you for taking the time to comment on your recent stay with us. Our goal is to consistently provide the highest quality in both product and service and it is vital to our continued success to know when we have fallen short of our own high standards. We would like to extend our sincerest apologies on behalf of our Housekeeping department for the less than pleasing experience you encountered with your room. We have addressed the issue with our Director of Housekeeping in regards to making sure our rooms are services daily in a timely manner for our all of our guests. We will also share you comments with our staff and congratulate them on providing the highest quality of service during your stay. Thank you again for writing and we sincerely hope that you allow us another opportunity to demonstrate our true level of hospitality.

Kind Regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marenas Beach Resort

Address: 18683 Collins Avenue, Sunny Isles Beach, FL 33160-2404 (Formerly Le Meridien)
Phone Number:
Region: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Sunny Isles Beach
#2 Luxury Hotel in Sunny Isles Beach
#4 Romantic Hotel in Sunny Isles Beach
#4 Family Hotel in Sunny Isles Beach
Price Range: $234 - $595 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marenas Beach Resort 4*
Number of rooms: 186
Official Description (provided by the hotel):
Situated midway between Miami and Fort Lauderdale, Marenas Beach Resort enjoys a desirable location on a glorious 2.5 mile stretch of pristine white sand in Florida's French Riviera of Sunny Isles Beach. Combining classic and contemporary styling to make up its design, Marenas offers a combination of rooms and suites each with views of the glistening Atlantic Ocean and Intracoastal Waterways ideal for family retreats or an intimate couple's getaway. As a member of Benchmark's Hotels and Resorts, Personal Luxury collection Marenas is sure to exceed your expectations. In addition, newly redesigned event space to span over 10,000 square feet of flexible indoor and outdoor function areas with breath taking panoramic views. ... more   less 
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Also Known As:
Marenas Hotel Sunny Isles Beach
Meridien Sunny Isles Beach
Le Meridien Sunny Isles Beach
Sunny Isles Beach Meridien
Sunny Isles Beach Le Meridien

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