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Mercure Sydney Parramatta
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Reviews (896)
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All reviewsacross the roadrosehill racecourseroom was cleanbowling clubgood sizenext morningfast food outletsconvenient locationbusiness staybar and restaurantnice stayroom servicebuffet breakfastcar parkchecking outreception staffmini bar
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87 - 92 of 896 reviews
Reviewed 31 January 2017

My room smelled a little like sewage on arrival, dissipated over time, and bathroom was dated, but the staff where great. I stay in a lot of hotels for work, but the service was very good. Great service in a less than ideal location, in a less, than ideal building.

  • Stayed: January 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Patrick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this reviewResponded 3 February 2017

Dear Patrick,
Thank you so much for taking the time to write this review, I am delighted that you experienced the service that our team is becoming famous for!
I would like you to know that even though we have been in the planning stages for some time, just this week we have had the owners, builders and designers come into the hotel preparing plans to upgrade, refurbish and modernize the hotel - restaurant included. There are some pretty exciting changes planned and I look forward to the benefits that this will bring to our guests.

Yours sincerely,

Joleen R. Hurst

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017

This hotel is in the odd part of parramatta but near to area having abundance of Indian restaurants. Hotel has average reception and a good swimming pool. Not a good hotel to stay with family.
Reception was quick and easy going. Parking available at the back.

Room Tip: Ask for a pool facing room, will keep you away from noise
  • Stayed: January 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank melbrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this reviewResponded 23 January 2017

Hi Melbrob and thank you for your review.
It's great to see that you found the local Indian community in Harris Park just three blocks away. It has a great vibe and the restaurant strip really is one of Western Sydney's best local's secrets.
Although we are very popular with corporate guests we are also the repeat choice for many families visiting Western Sydney. Our Tennis court and Swimming pool are always popular with families and we are only a quick walk from Laser Tag, Lollipops as well as free council park with water play facilities.
Once again, thank you for taking the time to write this review, we do hope that you enjoyed your stay with us and we look forward to hosting you again.
Yours sincerely,
Joleen R. Hurst

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Reviewed 17 January 2017

Stayed at this hotel with a colleague for 3 days for a conference. Location was good. There was a supermarket across the street, restaurants within walking distance and a mall about 10 minutes away. Room was nice and clean and the beds were big and comfy. Room service was also good but the food that I ordered was somewhat disappointing. The porkbelly was literally an inch of fat with hardly any meat in it and no crackling, just a skin that looked like it needed heaps more time in the oven. In short, it was inedible. The dessert however was so yummy that I ordered it again the next day.Their nachos was also good. Internet was a bit slow. Staff were very nice and accomodating. Taxi to the airport was $70 without traffic.

  • Stayed: November 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank jilb26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this reviewResponded 23 February 2017

Dear Jilb26,

Thank you for writing this review and telling us about your experience. Whilst I am glad that desert was delicious, I am concerned about the main. Please know that I have forwarded your feedback, to our executive chef so that he can be aware of this for the future.

Apart from that, I am sincerely glad to read the you enjoyed your stay with us and look forward to welcoming you back again in the future.

Kind regards,

Joleen R Hurst

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2017

After long 11 hours driving on the road from Brisbane, it was easy to find and very welcoming from the staff. rooms were ready for us the service in the restaurant and bar was excellent. close to where we were heading the next day.

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 187RobN21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this reviewResponded 9 January 2017

Hi and thank you for the great review.
I am proud that the team provided you excellent service during your stay and it's great to read that you felt welcome.
I look forward to sharing your review with the entire team.

Kind regards,

Joleen R Hurst.

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Reviewed 2 January 2017 via mobile

I met a business associate for dinner who was staying at the hotel ...

After having a bad lunch experience earlier in the day at a hotel in the cbd, it was a pleasant change to have a great meal & wonderful service with a smile .

One of the staff , (Demi or Deni , I think her name was) went out of her way to discuss the menu with us and even suggest a wine...

Stayed: December 2016, travelled on business
Thank Gm2222a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this reviewResponded 6 January 2017

Hi "Cnque",
Thank you so much for taking the time to write this review and I am delighted to read that you enjoyed your dinner with us.
Demi is reasonably new to the team and it's fantastic to see that that she is already building a rapport with our guests and delivering on our service standards. I look forward to sharing your feedback with Demi and the team.

Yours sincerely,
Joleen R Hurst


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