I booked via booking.com with a free cancellation as our plans were not yet confirmed for late March. I cancelled the booking on the 28th January and yet to see the refund for the 50% deposit debited smartly from my credt card 2 days after the booking was made. After numerous emails unanswered and phone calls not returned, looks like i will go down the old fashioned route via my bank.
Even though i work in hospitality management myself, my expecatations are not that high but this lack of basic service dumbfounds me and i feel embarrased for them and slightly sad to be honest. Thankfully we were unable to honour the booking and experience their 'service'. I sincerely hope they get their act together...More
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