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“Thankfully we cancelled..”

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Yarra Valley Guest House
Ranked #6 of 7 Yarra Glen B&B and Inns
Reviewed 13 February 2017

I booked via booking.com with a free cancellation as our plans were not yet confirmed for late March. I cancelled the booking on the 28th January and yet to see the refund for the 50% deposit debited smartly from my credt card 2 days after the booking was made. After numerous emails unanswered and phone calls not returned, looks like i will go down the old fashioned route via my bank.
Even though i work in hospitality management myself, my expecatations are not that high but this lack of basic service dumbfounds me and i feel embarrased for them and slightly sad to be honest. Thankfully we were unable to honour the booking and experience their 'service'. I sincerely hope they get their act together...

Room Tip: Only book if you are 100% sure you are going as you may get frustrated getting money back even on fl...
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  • Stayed: February 2017, travelled as a couple
    • Service
3  Thank Dossa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 74 reviews

Reviewed 25 January 2017

We were delighted with our room, the gardens and the pool area. Everything we need in a quiet location, simply wonderful. We stayed in a Presidential Suite which has plenty of room, a vast bath/jacuzzi, a huge wood burner and private patio area.

Room Tip: The photos on the website do not do this place any justice. It's superb!
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  • Stayed: January 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2017

Check in is from 2pm, and we arrived just before 2.30pm to an unattended Reception area. There is a buzzer out the front - that is the first time we've ever seen that. We pressed the buzzer 3 times over 10 minutes, as well as opening the unlocked Reception door and finding no one in sight. We were about to give up and go for a drive when a harassed looking woman who did not speak English very well came up. We think she was the cleaner. We had to say our name 6 times before we could "check in" - which consisted of being given some water and gestured towards the Romance Room - which is right next to Reception, with the key already in the door.

The room was nice, however the cleanliness was an issue - there were spiderwebs all over the walls of the bathroom, with a dead fly caught in one of the ones in the window, and 3 resident small spiders living in them. The property operates on bore water, which means when you have a spa the water is a rusty brown colour and a bit unappealing/lacking in romance...

When we came back from dinner at around 7.30pm, we had to get the wifi password due to our lacking check in experience where we were not given these details (and mobile coverage is patchy at best) so we pressed the Reception buzzer again. I could see the outline of someone through the window pane in the door, and a man in his 50's came out carrying his dinner plate - and a nice looking handmade burger, in his hand. We asked for the wifi password and he looked stunned, then asked "Yes, what is the password!?!" He looked absolutely unsure what to do for about 30 really awkward seconds (with burger still in his hand) and then triumphantly declared, "Yes, I have a card!" and found a business card with the details on it. He proudly told us it was good wifi (still with burger in his hand).

We stayed in for the rest of the night, then the breakfast the next morning was decidedly lacking. All in all, if you want a slightly Fawlty Towers like stay, stay here. If you want actual service and value for money, stay elsewhere.

  • Stayed: December 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Nicole A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2017 via mobile

What a disappointing experience in a property that has much potential. I wish we had read the reviews before booking. We had a good laugh when we read the other comments as that was pretty much our experience. This place gives B&B's a bad name. Absolutely zero service, although I suspect the elusive owner was sitting at the breakfast table as we tried to check out and couldn't be bothered to answer the call.
The air conditioner in our first room the fan was broken. The remotes for everything needed batteries, the Internet did not work, breakfast was basic really disappointing for the price. Over charged and under serviced!

Stayed: January 2017
1  Thank Kaylene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2016 via mobile

Upon arrival our first impressions was this would be the perfect getaway in what looked a relaxed setting. The reception area was unattended. We were finally greeted by a cleaner (who was new) who told us she didn't know what we should do to check in. We then found the buzzer and spoke to Tony (who we never meet) who told us to wait few minutes. The cleaner then returned to check us in, but advised us the room was not ready despite it being 30mins past check in. When we were shown to our room we were then advised that the pillows needed cases and a second towel had to be provided. I returned to my car to collect our bags and was then approached by the cleaner who asked me if I could put the cases on the pillows. Then I was handed 3 hand towels and told they did it have a second towel and to use what I was given. Obviously I insisted a towel be brought to our room. 20 minutes later a towel was provided and I was told it was taken out of another room. Water was not provided in our room. Our walk around the gardens were pleasant but it is obvious this place requires a lot more attention. Whilst sitting around the pool on a windy day the unsecured umbrella fell and luckily we caught it on the way down. The room we stayed In was nicely placed and provides ultimate privacy but parts looked tired and not maintained. The breakfast was quite dissatisfying. With a bit more care, passion and attention this could be anything.

Stayed: December 2016, travelled as a couple
1  Thank Nicholas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Yarra Valley Guest House

Address: 319 Steels Creek Road | Melway Reference 266 K4, Yarra Glen, Victoria 3775, Australia
Region: Australia > Victoria > Yarra Valley > Yarra Glen
Hotel Style:
Ranked #6 of 7 B&Bs / Inns in Yarra Glen
Price Range: $142 - $528 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Yarra Valley Guest House 4*
Number of rooms: 5
Reservation Options:
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Also Known As:
Yarra Valley Guest House Yarra Glen

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