My husband ordered two medium pizzas. I stopped on my way through town to pick them up then drove 20 more minutes home. I waited at the counter for 5-10 before someone even acknowledged me. An employee, Rachel finally came to the counter to look up our order and I paid. She said the pizzas just went in the oven. I sat on the bench and waited. A few minutes later she said here you go ( I was the only one waiting at the time) and I said thank you and left. I got home 20 minutes later. We had the wrong pizzas! My husband called and spoke with Lisa who said she called for Chapman but I just took the pizzas and took off. She told my husband we could come get the pizzas & hung up. I called her back because we are 20 minutes away. She made excuses and blamed me for the mistake-very unprofessional. At first, Lisa tried to insinuate she was the store manager even though she's not the store manager. She argued, was hateful, and put the blame on me. She even had me hold on so she could get Rachel to back her up that a name was called out for that pizza. No name was called. No one else was even there. The girl just said here's your pizza. Would you think she was talking to you if you were the only person there?!
Another thing-- when I walked outside to leave, the delivery person was getting out of her vehicle smoking! At least I didn't have pizza delivered.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.