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Savings alert! 11% below average rates

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ORNL Guest House(Oak Ridge)
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Reviews (749)
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All reviewsdouble treethe indoor outdoor poolwarm cookiesroom was cleanbusiness travelbreakfast buffethotel restaurantan older hotelplace to stayvery nice hotelexercise roomfront desk staffenjoyed my staygreat roomdefinitely stay here againconvenient locationstaff was friendly
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58 - 63 of 749 reviews
Reviewed 15 November 2017

This is a very nice hotel close to Windrock Off-road park. We stay every year. Staff is very friendly and nice and helpful. Breakfast is great.. The only thing that they could do is offer Windrock Off-Road Park passes at the hotel so that you don't have to go make another stop on the way to the Park. But that is not to bad a service station down the road offers the passes and then you can get gas in your ride :)

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
1  Thank 181gwenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this reviewResponded 17 November 2017

Thank you for your very nice review of hotel. We appreciate your business. While we used to sell passes to the park, it became too much responsibility for our front office team. Out first priority must be to give excellent service to our guests and the sale of these tickets (all at once oftentimes), forced us to make the decision to let that go. And as you said, you need a good fill up before you get there! Thanks again for your feedback and we look forward to your next visit.

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Reviewed 14 November 2017

This is my second trip to this hotel. Always friendly staff, delicious cookies, room with plenty of room and clean. I really appreciate the note on my bed from housekeeping. I had a problem with the TV. Someone arrived quickly and fixed the problem. I enjoy chatting with the hotel front desk; they are always friendly.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank kimberlybZ979LY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this reviewResponded 16 November 2017

Thank you for your kind review on TripAdvisor. I am glad that our team made you feel comfortable while you were our guest. We sincerely want all of our guests to be happy! We look foward to being of service to you in the future.

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Reviewed 13 November 2017

Being locals, we often dine there and refer others to the Hilton. Their occasional brunch buffets are wonderful. Terry and Doris, along with all the staff, are always helpful. My opinion: The very best Oak Ridge has to offer.

  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank harmanwd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this reviewResponded 14 November 2017

Wow! What a joy it was to read this review! Of course, I agree with you 100%. We have a great restaurant and Chef Mike enjoys coming up with new and innovative selections for our monthly brunch. It is only on the first Sunday of every month, so be sure and make your reservations, we fill up quickly. We look forward to being of service to you during all your return visits to Burchfield's. Thank you for taking the time to give our culinary team some much deserved praise.

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Reviewed 12 November 2017 via mobile

The staff members we talked to were incredibly friendly and helpful. Our room was very large, but “Two Doubles” definitely means double, not queen beds. If you have more than two people in your room and one isn’t small, the beds are not comfortable size wise. Other than that, it was a wonderful stay.

Stayed: November 2017, travelled with friends
1  Thank Hbsager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this reviewResponded 13 November 2017

Yes, at the present time, we offer rooms with 1 king bed or rooms with 2 double beds. We do have plans to change all of our double rooms to queens, so stay tuned for that new development! We are continuously changing in order to better serve our guests. Thank you for the nice review.

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Reviewed 10 November 2017

We stayed at this hotel because of the distance from the trails. At check in Ashley at the desk was very welcoming and offered us the famous Doubletree cookies. yummm!
We didn't try the restaurant but they did have one, as well as an indoor pool. The rooms were clean and the service friendly. Overall good stay.

  • Stayed: November 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank AutoShowHunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this reviewResponded 12 November 2017

Thank you for taking the time to rate us so highly on TripAdvisor. I am especially thankful that you mentioned one of our team members who went above and beyond for you. She will be rewarded in front of her peers. We appreciate your business and hope to see you again soon!

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