A Hilton Honors member, I am generally pleased with the quality of the members of its hotel family. This is an exception. Let me tell you why. First, we travel with a small pet and are accustomed to paying a reasonable ($25 or so) pet deposit. Although our pet has never had an accident, I understand that sometimes there may be instances where the housekeeping staff may incur extra duties associated with pets. You can imagine my surprise when I checked in to this hotel Saturday evening and learned that its pet fee was $75! I was dumbfounded. I've traveled across the country and stayed in top pet-friendly hotels, and have never encountered such a staggering fee. As this large amount had not been disclosed on its website nor on Hotel.com through which I had booked, I felt that this was a classic "bait and switch." When I complained, the front desk offered a free breakfast, but it was already included in our rate. No other accommodation was offered.
Second, the hallways outside our room smelled like a boys locker room. The ammonia smell was overwhelming and made it hard to breathe. When I mentioned this to the front desk, she dismissed it saying that the "teams" were there this weekend and it was dirty due to them. No excuse. If the hotel is unable to keep itself clean, it should have let me know before my checking in. Although my room was clean the common areas were not.
Third, the breakfast was marginal at best. While it might have been suitable at a lower end hotel, the Doubletree standard is much higher than the Oak Ridge location served. The restaurant was unkempt on Sunday morning and needed a good cleaning. Maybe this was also due to the "teams," but if so, the hotel knew in advance that it had "teams" there and should have put on more staff. A serious management failure.
Our experience there was so bad that I am going to recommend separately to Hilton that it undertake a facility review of this hotel to determine whether to pull this franchise. Avoid this hotel if you have any alternative at all.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel Oak Ridge – Knoxville in the heart of Oak Ridge, Tennessee, 11 miles west of Knoxville, is Oak Ridge's premiere, full service hotel. Our modern hotel is adjacent to the American Museum of Science and Energy and Oak Ridge Associate Universities. Knoxville's McGhee Tyson Airport (TYS) is 30 minutes away by car. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, TripOnline SA and HotelQuickly so you can book your DoubleTree by Hilton Oak Ridge - Knoxville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree By Hilton Oak Ridge - Knoxville Hotel Oak Ridge
- Doubletree Oak Ridge
- Oak Ridge Doubletree