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6 - 11 of 51 reviews
Reviewed 4 weeks ago via mobile

We stayed at the Pool and View Lodge and this place was absolutely horrible! It was roach heaven! They were everywhere. There was very low sound in the theater because the speakers were gone and the only sound came from the projector. There was no air hockey game as advertised and the arcade game has a Dell computer screen with a zip tie, but the game still did not work. The pool table was there but there was a pool ball missing. There were dirty underwear and swimming trunks in one of the closets left by previous guests. We contacted Cabins USA prior to our arrival after reading reviews and were ensured everything would be taken care of. That was a complete lie. There were bees in two of the bedrooms. We slept in our clothes and the bedrooms were extremely cold. Immediately after we arrived and saw all of these things, we contacted Cabins USA and no one ever came out. Needless to say we left early the very next day. We were given a full refund, but honestly, did they really have a choice? This place needs to be torn down. Absolutely terrible. Do not stay with them. Their cleaning services company needs to be fired.

Date of stay: April 2021
Trip type: Travelled with family
Thank MrsRudyW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

This cabin was not clean at all when we arrived. Found chips and popcorn under the bathroom cabinet, LOTS of dust, cobwebs and dead bugs, ants all over the kitchen counter and wall, pee stain on the pullout sofa. The cleaning lady was even still there after check-in time... We did have plenty of room for 10 ladies and it was nice to have all those bathrooms to get ready. Very embarrassing to bring people from out of state to end up in a dirty cabin we paid that much for.

Date of stay: March 2021
Trip type: Travelled with friends
Thank 809megganp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2021

This cabin was amazing with so many amenities for both the kids and adults! This place had the most beautiful views!! The drive up can be scary as it truly is at the top of the mountain but totally worth it!! The only issue was the pool room itself needs some TLC but the pool works fine..

Date of stay: March 2021
Trip type: Travelled with family
Thank Companion691072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2021

Cancelled cabin 2 days before we left. Rebooked a new cabin for $1k more, no discount. Cancelled 2nd cabin on day of check-in 30 minutes after check in after texting earlier to say there would be an hour delay on check in. No remorse what so ever and compensation was a coupon on our next booking good for a year. Was told could not speak to upper management and could only talk to agent on phone. Next day we got in the cabin (Dream Maker Lodge) it was trashed all around on the outside. Chairs, beer cans, you name it over the side. All patios had actual crap from animals (I'm hoping) on them. One hot tub did not work and the other was filthy. Would NEVER recommend Cabins USA!! Pick any other cabin rental company! Reading reviews, the last minute cabin cancellations are pretty common.

Room tip: Choose another cabin rental company!
Date of stay: March 2021
    • Sleep Quality
    • Rooms
    • Service
Thank P7105JFtimh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2021 via mobile

I wouldn’t be posting this review on here if my review I posted on Cabins USA site hadn’t been deleted. Upon arrival, dirty cabin. Broke toilet. Worn out beds. Game tables broke. TVs didn’t work upon arrival. Several remotes missing batteries. False advertising if you ask me. Makes me wonder how many other honest reviews have been deleted. Really disappointed in the agency for deleting my review I posted and I was just honest. We stayed there the week of March 8-13. Cabin has so much potential. It has just been neglected through the years.

Date of stay: March 2021
Trip type: Travelled with family
Thank katieloren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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