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“Not outstanding but good amenities”

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Homewood Suites Ft. Worth/Bedford
Ranked #7 of 9 Hotels in Bedford
Reviewed 31 July 2016

PROS: Big suite, two separate rooms with TV in each room, large bath, separate toilet from large sink/dressing area, nice closet, galley kitchen with large refrig and stove top, great pool, laundry room was clean, lots of choices for breakfast including fresh fruit, basic dinners (from Mon-Thurs) that always have fresh salads!

CONS: Old carpeting with lots of stains, stained bedding, molding/leaky kitchen sink, when they clean the room they forget to leave things like toilet paper and shampoo/soap, bottom of pool scratches up feet pretty badly, nice granite shower/sink surfaces but they aren't sealed properly so hold lots of water making the room humid and icky.

FUNNY: When we got to our room and used the key card to get in, it worked BUT the security lock at the top of the door was ON and we couldn't get it. We spoke to the housekeepers, who apparently have had this issue before and proceeded to try and help us break into the room. After a few moments the front desk clerk came up and tried to break into the room, as well, with help from Manuel on the phone. She wasn't having much luck as my 2 kids, parents, and I watched and listened. At some point, she said, "Manuel, you're just going to have to come here and help." But then, my father and I tried, using the technique we overheard from Manuel, and finally broke into our room. We proceeded to use a screwdriver to tighten the security lock and keep it in place and that seems to have solved their problem.

Overall, this place needs some updating and general care/repairs. But the location, price, and pool are great! People are nice too. :)

Room Tip: Third floor is quieter.
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  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey C, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this reviewResponded 5 August 2016

Thank you for your review. We hope that you can visit us after our renovation and most of the issues you experienced will have been remedied. We will get with our housekeeping staff to fix the issues you have brought up. Once again, we hope to see you again next time you are in Bedford!

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136 - 140 of 426 reviews

Reviewed 29 July 2016

I will stay here again. The service was the best and the rooms were enormous. I always stay Hilton but I hadn't used Homewood suites much but this hotel is really comfortable and the breakfasts and dinners really good!! It's not brand new but it's perfect! And the price is great!

  • Stayed: July 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Subidos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey C, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this reviewResponded 5 August 2016

Thank you very much for your great review of our hotel. We are happy that you found our amenities perfect for your stay. We hope that you can visit us again after our renovation.

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Reviewed 27 July 2016

Disappointed with this Hilton location. Blood stain sheets and pillow case. Lacked customer service. Difficult to find staff or get them to answer the front desk.

Breakfast was good. Needed to bring my own chairs as there wasn't a place to sit and eat.

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank chrisdI7133QO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey C, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this reviewResponded 9 August 2016

We apologize for the lack of service you received. We never want our guests to leave unhappy. If you would like to discuss these issues further, please contact Lisa our Assistant General Manager.

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Reviewed 27 July 2016

This was a last minute trip and we arrived about 3 hours before the normal check in time. Taz, the front desk attendant, was BEYOND helpful. She was the only one working the desk and managed to get our room ready within 45 minutes, EVEN in the midst of a power outage they were experiencing. Excellent Customer Service!!

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank ewilliams5927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey C, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this reviewResponded 29 July 2016

Thank you so much for your kind words. We are very happy to hear that Taz was able to accommodate you and will make sure to pass this along to her. We hope to see you next time you are in town!

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Reviewed 26 July 2016 via mobile

Room was okay...People living in the rooms with their entire family (one room had over 10 people in it)...bags of garbage outside the rooms...smells like pee...kids running up and down the halls...unattended kids in the pool...unattended kids everywhere. Couldn't enjoy our stay and couldn't sleep. If your looking to live somewhere this is the place for you. If your looking to have a vaca and relax...STAY AWAY!

Stayed: July 2016, travelled as a couple
Thank Shannon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacey C, Director of Sales at Homewood Suites Ft. Worth/Bedford, responded to this reviewResponded 5 August 2016

We are so very sorry that you did not enjoy your stay with us, Shannon. We do our best to make every stay a great one and clearly missed the mark with your stay. We will speak with our team to make sure that we are monitoring the common areas for anything that can disturb other guests' stays. We hope you will give us another shot to win your business next time you are in town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Ft. Worth/Bedford

Address: 2401 Airport Fwy, Bedford, TX 76021-5844
Phone Number:
Region: United States > Texas > Bedford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Bedford
Price Range: $131 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Ft. Worth/Bedford 3*
Number of rooms: 83
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Ft. Worth-Bedford extended stay, all-suite hotel is only seven minutes from the DFW airport. Be at home, as all rooms are equipped with a full kitchen, microwave, dishwasher, and full-sized refrigerator. Enjoy complimentary hot full breakfast daily, grocery shopping service, and high speed internet. The hotel also has a 24-hour onsite convenience store, pool, and fitness center. Nearby attractions include Lake Grapevine and Grapevine Mills Mall. ... more   less 
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Also Known As:
Homewood Suites Ft. Worth/Bedford Hotel Bedford
Homewood Suites Bedford
Homewood Bedford
Bedford Homewood Suites

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